If you live in the Johnson City, TN area, your electric service is provided by Johnson City Power Board, operating as BrightRidge. Paying your power bill on time each month is important to avoid any service disruption. BrightRidge offers various convenient payment options to fit every customer’s needs. This comprehensive guide will walk you through everything you need to know about paying your Johnson City Power Board bill.
Overview of BrightRidge
BrightRidge is a municipal utility providing electricity and broadband services to homes and businesses in the Johnson City area. They are governed by a board of directors appointed by the Johnson City Commission. As a not-for-profit public power provider, any revenue generated goes back into improving infrastructure and services for the community.
BrightRidge serves over 31000 electric customers across a 300 square mile service area. They get power from the Tennessee Valley Authority and distribute it to residences and businesses through 2700 miles of power lines. Keep reading to learn how paying your power bill to BrightRidge works.
Payment Options from BrightRidge
When it’s time to pay your Johnson City Power Board bill each month, BrightRidge offers several convenient payment options:
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Online – Pay via SmartHub, the online customer portal. Secure login using account number.
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Phone – Call the automated pay-by-phone line at (423) 952-5000, Have account number ready
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Mail – Send a check or money order with your payment stub to BrightRidge’s payment address.
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In person – Visit the BrightRidge customer service office and pay with cash, check, money order, or credit/debit.
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Bank draft – Set up auto-payment from your bank account each month.
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Credit card – Pay online using Visa, Mastercard, Discover, or American Express.
With so many choices, you can easily select the payment method that works best for your needs and schedule.
Creating an Online Account with SmartHub
For the fastest and most convenient way to pay your Johnson City Power Board bill, sign up for SmartHub. This free online portal and mobile app allows you to:
- View detailed usage and billing history
- Pay your bill online 24/7
- Set up automatic payments
- Go paperless with e-bills
- Report outages and check restoration status
- Contact customer support
SmartHub ensures your financial information is safe and secure. Get started by visiting www.brightridge.com and clicking on “My Account” then “Login to SmartHub”. Have your BrightRidge account number ready to set up your username and password.
Understanding Your Monthly Electric Bill
When you receive your Johnson City Power Board bill each month, it will contain several charges that all factor into how much you owe. Key charges include:
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Base service – A fixed monthly fee for providing electric service. Covers BrightRidge’s infrastructure and operating costs.
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kWh charge – Variable fee based on your actual electricity usage that month, measured in kilowatt-hours (kWh). Charged per kWh consumed.
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FCA charge – Fuel cost adjustment passed through from TVA based on their fuel and purchased power expenses. Can vary month-to-month.
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DCRA charge – Demand cost recovery adjustment based on peak demand and weather/usage. Can be a charge or credit.
Review your bill carefully each month to understand all the components that make up your total amount due. Monitoring usage and charges will help you manage costs.
Pay on Time to Avoid Late Fees
BrightRidge bills are due 20 days after the billing date. You can find your specific due date printed on your statement. If payment is not received by the due date, a late fee will be assessed.
Make your life easier by paying online through SmartHub, where you can even opt for automated monthly payments. Setting a reminder on your calendar can also help avoid forgetting and incurring late fees. Maintaining an on-time payment history is beneficial for your credit score as well.
Assistance Programs for Qualified Customers
If you are struggling financially and unable to pay your Johnson City Power Board bill, BrightRidge offers programs that may be able to help, including:
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Payment arrangements – Set up a delayed or installment payment plan.
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LIHEAP – Low Income Home Energy Assistance Program helps pay bills.
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Project Help – Donations provide emergency bill payment assistance.
Contact BrightRidge to learn more about qualification requirements and how to apply for these special assistance programs.
Let BrightRidge Power Your Home and Ease Payment
As the trusted electric service provider in the Johnson City area for over 80 years, BrightRidge powers thousands of homes reliably and affordably. Paying your Johnson City Power Board bill is quick and easy through their online portal, over the phone, by mail, or in person. They also offer support if you face financial hardship. Choose the payment option that suits your lifestyle so you can focus on what matters, not your monthly utility bill!
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“The employees work really hard. Very professional, very helpful… There have been times when there’s a bad storm and they’ve gotten everyone out there quickly, and they’re very willing to help us.” Joshua
“The employees work really hard. Very professional, very helpful… There have been times when there’s a bad storm and they’ve gotten everyone out there quickly, and they’re very willing to help us.” Alex
BrightRidge Donates $150,000 to Support Small Business Flood Recovery Through Region AHEAD
In response to the flooding severely impacting Northeast Tennessee and the region, BrightRidge is donating $150,000 to support small businesses through Region AHEAD, a non-profit fundraising organization dedicated to assisting small businesses in times of crisis.
Johnson City Power Board rebrands; becomes “BrightRidge”
Where do I pay my electric bill in Johnson City TN?
At the BrightRidge office in Johnson City, at 2600 Boones Creek Road, you can pay bills that are past due. Other entities that accept electric bill payments DO NOT accept payments for past due accounts. *Must have an account with First Tennessee Bank.
What online services does Johnson City offer?
The City of Johnson City is pleased to offer an array of convenient online services. The City lets you pay fees, taxes, and fines online, and you can also use the internet to buy event tickets, sign up for Parks and Recreation activities, reserve picnic shelters, and file your Tennessee business taxes.
Is Johnson City responsible for incorrect information entered by utility customers?
DISCLAIMER: The City of Johnson City assumes no responsibility for incorrect information entered by utility customers. Utility customers are responsible for ensuring that payments are made in sufficient time to meet required deadlines. Utility customers are responsible for printing and retaining the confirmation of any payment.
Where do I pay my electric bill?
Bill payments are due on or before the due date listed on your invoice. You can pay BrightRidge’s office at 2600 Boones Creek Road, Johnson City, for accounts that are past due. Other entities that accept electric bill payments DO NOT accept payments for past due accounts.
Where can I pay my utility bills?
City Hall window: Customers can pay utility bills at City Hall, 601 E. Main St. Collections clerks are available from 8 a. m. -5 p. m. weekdays to accept tax and utility payments as well as applications for business licenses. By phone: Customers should call 877-768-5046 to pay their utility bills by phone.
Where can I get emergency service in Johnson City TN?
You can call (423) 952-5000 or come to us at 2600 Boones Creek Road, Johnson City, TN; enter at shipping for emergency service after hours. The Main Entrance is for residential and commercial businesses for general business. The first entrance (coming from exit 17 or Cracker Barrel) is for shipping and receiving.
