Living in the charming city of Monroe comes with excellent public services and amenities. From utilities to permits the city teams work hard to serve residents and maintain infrastructure. When your bill comes due the City of Monroe offers secure online payment options to settle it quickly. Read on to learn how simple they make it to manage payments digitally.
Overview of City of Monroe, North Carolina and Washington
The City of Monroe has two locations – one in Union County, North Carolina and one in Snohomish County, Washington. Both provide municipal services to about 35,000 residents each. Monroe aims to foster community, economic growth, and high quality of life.
Key services managed by the city include:
- Drinking water treatment and distribution
- Wastewater collection and treatment
- Electric power
- Natural gas
- Trash and recycling
- Building permits
- Public safety
- Parks and recreation
- Municipal courts
Excellence in these services relies on customers paying bills on time. The city’s online payment systems simplify the process.
Accessing Online Bill Pay
Both Monroe cities offer secure online portals to view and pay bills digitally:
Monroe NC
- Visit monroenc.org/online-bill-pay
- Login or create an account
- Manage utility, tax, and other bills
Monroe, WA
- Visit monroewa.gov/pay
- Click “Online Payments”
- Login to online portal
- Select bill to view and pay
You can even store payment details for future convenience. The whole process takes just minutes on your computer or mobile device.
Payment Methods Accepted
When paying online, Monroe accepts:
- Debit or credit cards
- Electronic check from bank account
Cards incur a small service fee, E-checks avoid extra fees, You can also set up automatic recurring payments
Benefits of Online Bill Pay
Paying Monroe bills through the online portal offers many benefits:
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Convenience – Pay anytime 24/7
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Mobile access – Manage bills on the go
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Payment tracking – Monitor account activity
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No late fees – Get it in by the due date
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Auto-pay – Set up recurring payments
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Paperless billing – Reduce waste and clutter
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Fast processing – Credits within 1 day
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Email notifications – Get reminders before due
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Secure transactions – Encrypted for safety
Online payments give you control over your account and confidence your bill is paid on time.
Other Ways to Pay
If you prefer not to pay online, you can also:
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Mail a check to the city address
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Pay in person at select locations
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Call in a payment over the phone
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Set up auto-deduction from your bank
But for fastest service and simplicity, online bill pay is tough to beat.
Assistance Programs
If unable to pay your full bill on time, Monroe may offer programs to help, such as:
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Payment plans/installments
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Bill adjustments for unusual use
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Leak forgiveness credits
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Assistance for low-income residents
Learn more about bill help by contacting the city utility department. They aim to provide options and work out solutions.
Take Control of Your City Bill
The City of Monroe makes it easy to monitor your account and pay bills online 24/7. Simply login to the secure portal to view balances, check status, and settle payments digitally in just minutes. Contact the city billing department if any questions arise – they are happy to assist residents in managing payments. Go online and take control of your city bill today.
The temporary utility bill payment drop box is now located at 769 Village Way.
During a National Weather Service heat-related alert, you may request reinstatement of service by calling 360-794-7400 during the period covered by the alert.
IMPORTANT NOTICE
City Hall will has been temporarily relocated while the Administrative Wing of the Municipal Campus is being remodeled. Utility Billing is located at 14841 179th Ave. SE, Suite 320 Monroe, WA 98272. Learn more about the remodel and relocation of staff on the project webpage.
We accept Visa, Mastercard, and Discover cards for in-person payments at City Hall (14841 179th Ave SE Suite 320, Monroe, WA 98272) and online at monroewa.gov/pay. ACH payments via bank accounts are also accepted online. Note: Were working to resolve issues with American Express checking accounts for ACH payments. Thank you for your patience while our vendor works towards a resolution.
Do you need help paying your utility bill? The following organizations may be able to help:
- Salvation Army 425-259-8129
- St. Vincent DePaul 425-355-3504
- Take the Next Step 360-794-1022
- Volunteers of America 360-793-2400
- Cascade Community Church: 206-486-2681
- Snohomish County Low Income Water Assistance Program: Hours for client interviews are Monday thru Thursday from 9:30 A.M. to 11:30 A.M. & 1 to 3:30 P.M at 425-388-3880. Or apply online: Energy Assistance | Snohomish County, WA – Official Website (snohomishcountywa.gov).
RESIDENTIAL WATER, SEWER, & STORM WATER RATES:
Residential Monthly Water Utility Base Rate (Per 3/4 ” Meter), up to 400 cubic feet (CF):
In City $28.07 / Outside City $42.11
Water Consumption Charge for Each 100 CF over 400: In City $7.99 / Outside City $11.99
Residential Monthly Sewer Utility Flat Rates:
In City $92.15 / Outside City $138.23
Residential Monthly Storm Water Utility Flat Rate:
In City only: $21.14
Miscellaneous Rates
Late Fee: 10%, $5 minimum
Return Check Fee: $30.00
Water Shut-Off Processing Fee: $75.00
Set-up Admin. Fee (One-time): $15.00
Garbage service is mandatory within City Limits and is provided by Republic Services. You can contact them at 1-800-942-5965.
Check out the 2022 Utility Rate Comparison (PDF) if you are curious how the City of Monroe’s water and sewer rates compare.
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Utility Billing Office
Email Utility Billing Mailing Address: 806 W. Main St. Monroe, WA 98272Temporary Physical Address:14841 179th Ave. SE, Suite 320 Monroe, WA 98272Phone: 360-794-7400
Hours
Monday – Friday 8:00 am – 5:00 pm
Water or Sewer Problems
After Hours
Phone: 425-239-0189
Client Story: City of Monroe
How do I pay my city of Monroe utility bill online?
Pay your City of Monroe Utility Bill here. Find utility rates, utility billing forms, and a link to your online utility account. Easily pay your bills online with the City of Monroe. Complete necessary documents with the City. Request information filed and/or recorded by the City. Keep up to date and follow City meetings.
What does the city of Monroe utility billing Division do?
The Utility Billing Division of the City of Monroe is dedicated to sending customers clear, correct utility bills on time. We promise to do this by constantly keeping an eye on changes in usage, meter readings, and bill calculations and fixing any problems right away.
What payment methods do you accept in Monroe WA?
You can pay at City Hall (14841 179th Ave SE Suite 320, Monroe, WA 98272) or online at monroewa.com with a Visa, Mastercard, or Discover card. gov/pay. ACH payments via bank accounts are also accepted online. Note: We’re working to resolve issues with American Express checking accounts for ACH payments.
How do I pay my Monroe County Water Authority Bill?
Doxo lets you pay your bills safely, but it’s not connected to or backed by Monroe County Water Authority (NY). Credit or debit cards from Visa, MasterCard, or Discover can be used to pay. You can also use Apple Pay or your bank account. All-In-One Bill Pay with doxo. Pay for free with Linked Bank Account. Fees may apply for other payment methods.
How can I pay my City of West Monroe (LA) bill?
You can pay your City of West Monroe (LA) bill online with doxo. Pay with a credit card, debit card, or direct from your bank account. For more information, see our FAQ pages. Doxo is a safe and easy way to pay all of your bills from one account and reach your financial goals.
How do I make a payment in Monroe County?
When can I pay in person? The Monroe County Treasurer’s Office is open Monday through Friday from 8 am to 4:30 pm. Cash, money orders, personal and cashier’s checks are accepted. This office is on the main floor of the Monroe County Courthouse, across from the Information Desk.
