How to Pay Your City of Victoria Utility Bill

Paying your monthly utility bill to the City of Victoria is easy when you know all the different payment options The City offers both online and in-person methods to pay your water, sewer, garbage, and other utility charges This guide explains the available payment methods, tips to avoid late fees, how to set up automatic payments, and where to get help managing your City of Victoria utility account.

Responsibilities of the Utility Billing Office

The City of Victoria Utility Billing Office (UBO) oversees:

• Account management – opening, updating, transferring, closing accounts
• Billing for water, sewer, garbage, and other city utilities
• Payment collection for utility bills
• Water meter readings and monitoring
• Turning water on/off and investigating meter issues

Part of their role is processing payments from residents and businesses accurately and efficiently. Read on to learn how you can pay your City utility bill.

Payment Methods Accepted

The City of Victoria offers several ways to pay your utility bill, Choose the option that works best for you

• In person – Visit the Utility Billing Office lobby or drive-thru window with cash, check, or card.

• By mail – Send a check or money order to the payment mailing address.

• Online – Pay by credit card or EFT check through the website.

• By phone – Call the automated payment line anytime and use a credit card.

• Auto bank draft – Set up recurring payments from your checking or savings account.

Review the benefits of each method below to decide your preferred payment process.

Paying Your Bill In Person

To pay in person at the Utility Billing Office:

• Go to 700 Main Center Suite 110 – This address in downtown Victoria.

• Check lobby and drive-thru hours – The lobby is open 8am-5pm and drive-thru from 7:30am-5:30pm.

• Have your bill and payment ready – Bring your current utility bill and desired payment method.

• Expect convenience fees for cards – Credit card payments incur a $3.25 fee.

• Get a receipt – Request a paper receipt as your proof of payment.

Paying in person lets you talk to staff about your account and get instant confirmation your bill is paid.

Mailing In Your Payment

To pay by mail, simply:

• Write your check or money order – Make it out to City of Victoria.

• Include your payment stub – Detach and include the portion of your bill with your account details.

• Mail to the payment P.O. box – Send to P.O. Box 1279, Victoria, TX 77902.

• Allow mailing time – Mail at least 5 business days before your due date.

• Keep the receipt – The canceled check will serve as your receipt.

Mailing your payment is convenient but takes extra time to process.

Paying Online Through the City Website

To pay your utility bill online:

• Visit www.victoriatx.gov – Go to the City’s website.

• Click “Pay Your Water Bill” – Look for the link in the top navigation.

• Enter your account information – Input your account number, service address, etc.

• Select payment amount – Choose the balance due or enter a custom amount.

• Provide payment details – Enter your credit/debit card or EFT bank account information.

• Get an email receipt – Have a payment confirmation emailed to you.

Online payments post instantly to your account, though credit cards do have a small convenience fee.

Paying by Phone

To pay your City of Victoria utility bill over the phone:

• Call 855-786-4109 – Use the automated phone payment line.

• Have your account number ready – Input your City of Victoria account number.

• Follow prompts for payment – Choose the amount to pay and input card details.

• Note the $4.20 fee for cards – All credit and debit cards incur a $4.20 convenience fee.

• Receipt will be mailed – A receipt will be sent in the mail within 15 days.

The automated phone system is available 24/7 but does charge higher card fees.

Setting Up Automatic Bank Draft Payments

For hands-off utility bill payments, set up automatic bank drafts:

• Fill out the ACH form – Get the authorization form from the Utility Billing Office.

• Attach a voided check – Provide a voided check as proof of your account details.

• Return the completed form – Submit the signed form and voided check to the Utility Billing Office.

• Expect one draft per month – Your bill total will automatically be drafted each month.

• Watch for changes – Your bank statement will reflect any billing adjustments.

Automated payments save you time while avoiding late fees but allow less control.

Payment Tips to Avoid Late Fees

Follow these tips to pay your utility bill on time and avoid any late payment penalties:

• Pay a few days early to account for processing time for mailed or automated payments.

• Opt for electronic payments to have the fees immediately deducted from your account.

• Sign up for email reminders to get notices when your bill is ready and due.

• Set payment reminders on your calendar to prompt you to pay before the due date.

• Know your deadlines – utility bills are typically due within 20-25 days of issuance.

• Contact the Utility Billing Office if you need to set up a payment plan for the balance.

Avoiding late fees requires planning ahead and paying before the due date passes.

Get Support From the Utility Billing Office

If you have any questions or need assistance with your City of Victoria utility bill payment, contact the Utility Billing Office:

• By phone – Call 361-485-3400 during business hours or 361-485-3415 for after hours emergencies.

• By email – Email [email protected] for support.

• In person – Visit the Utility Billing Office lobby at 700 Main Center Suite 110.

The experienced utility billing staff can help with payment issues, account changes, reviewing your charges, payment arrangements, and any billing questions!

Paying Your Victoria Utility Bill

Keeping your City of Victoria utility account in good standing means paying your water, sewer, garbage, and other bills in full and on time every month. The City offers flexible payment options like auto draft, online payments, phone payments, mail, or in-person. Choose the method that fits your preferences and implement tips to avoid late fees. Reach out to the Utility Billing Office staff when you need support managing payments or deciphering your utility charges. Consistently paying on time will help you avoid service disruption and penalties.