The City of Aurora offers a convenient online payment service available 24 hours a day.
Paying your water bill is an essential utility task for residents of Aurora, Colorado and Aurora, Illinois The city governments of both cities provide multiple convenient options to pay your water bill online, by phone, by mail or in person Here’s a comprehensive guide on how to pay your water bill in Aurora, CO or Aurora, IL.
Overview of Aurora Water Billing
Both Aurora CO and Aurora, IL issue bimonthly water bills to residential and commercial customers. The due date is typically 3 weeks after the billing date. Late fees apply if payment is received after the due date.
Aurora CO bills water, sewer, stormwater and trash services together. Aurora IL bills water separately from sewer (through Fox Metro Water Reclamation District).
Budget billing programs are available in both cities to spread payments evenly across the year Low-income senior and disability discounts are also offered
Online Bill Pay
The fastest and most convenient way to pay your Aurora water bill is online.
Aurora CO offers online payment through their Spryengage customer portal. You can pay by credit/debit card or electronic check with no fees.
Aurora IL provides online payment through their vendor Invoice Cloud. Pay by credit/debit card for a $1.75 convenience fee per transaction, or by electronic check for $0.75 per transaction.
To pay online, you’ll need your account number and an email address. In Aurora IL, you can also search by phone number or address. Online payments post instantly to your account.
Pay by Phone
24/7 automated phone payment is available in both cities.
Aurora CO: Call 303-739-7427 to pay by credit/debit card through their IVR system.
Aurora IL: Call 630-256-3600 and select option 1 for credit/debit card payments.
You’ll need to enter your account number and card details. Phone payments post to your account within 1 business day.
Pay by Mail
To pay your water bill by mail, send a check or money order to:
Aurora CO
P.O. Box 719001
Denver, CO 80271-9001
Aurora IL
P.O. Box 2697
Aurora, IL 60507-2697
Include your account number on the check. Allow 7-10 business days for mailed payments to process.
Pay in Person
You can pay your water bill in person at:
Aurora CO
City Hall
15151 E Alameda Pkwy
Aurora, CO 80012
Aurora IL
City Hall
44 E Downer Place
Aurora, IL 60505
Customer Service Center
3770 McCoy Drive
Aurora, IL 60504
Both locations accept cash, checks, money orders and credit/debit cards. Aurora CO charges a $1.95 convenience fee for credit card payments. Aurora IL does not charge a fee.
Payment Kiosks
Aurora CO has walk-up payment kiosks at City Hall and other municipal buildings. Pay with cash or cards 24/7.
Aurora IL has one kiosk outside City Hall. Cash, checks and cards are accepted, but no change is given.
Financial Assistance Programs
Both cities offer financial assistance for water bills through local nonprofits and public agencies. Key programs include:
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LEAP: Low-income Energy Assistance Program helps pay home utility bills.
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LIHEAP: Low Income Home Energy Assistance Program also provides bill payment aid.
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Share: Program funded by voluntary donations provides emergency utility bill grants.
Eligibility is based on household income. Aurora IL also offers a Senior Citizen Discount Program for residents 65+ who meet income limits.
Avoid Late Fees and Disconnection
To avoid late fees and service interruption, pay your Aurora water bill by the due date. If you’re struggling to pay on time, contact the city immediately to set up a payment plan. Deferred payment plans can prevent disconnection.
Notify the city if you’re moving to close your account and get a final bill. Providing a forwarding address ensures any refunds are sent to you.
Access Account Info and Payment History
Both Aurora cities offer online account management portals to view payment history, set up auto-pay, update account information and more.
Aurora CO: Spryengage
Aurora IL: Customer Connect
You can also call customer service or visit in person to access account details and get copies of bills.
Stay on top of your water account by paying on time through the available online, phone, mail and in-person options. Contact the city for any billing questions or to set up payment arrangements if needed.
Automatic Payment by Bank Draft/Credit Card
The City of Aurora offers Automatic Water Bill Payment which automatically withdraws your bimonthly water bill from your checking account on the due date. To sign up for this service, simply fill out this form, English Espanol, attach a voided check and submit it to the Water Billing Division. You can also self-register for this service through our online system.
The City of Aurora also offers Automatic Water Bill Payment by charging your credit/debit card for the bi-monthly water bill on the due date. Registration for this service must be done through our online system.
To change or terminate your Automatic Payment, complete this form, English Espanol, and return it to the Water Billing Division or use our online system.
Aurora Water Warns Customers About Scammers Asking For Venmo To Pay Bill
FAQ
What is the phone number for Aurora water bill pay?
303. 739. 7388 Our automated payment system lets customers see their water bill, payment history, and account information over the phone. Option 1 you can use your phone number on file to make a payment. Option 2 you can use your water account to make a payment.
Where do I pay my water bill in Laurel Mississippi?
Our water bill drop box is on the side of City Hall that faces Yates Avenue. You can also pay in person at City Hall, or you can mail your payment to us. You can also pay online from this website.
How do I pay my water bill in California?
You can pay your Cal Water bill over the phone by calling (888) 598-9824 (toll-free). You can use a bank account, a Visa (credit or debit), MasterCard (credit or debit), or Discover card.
Where to pay city of Atlanta water bill?
Customer Service Center—There are places to pay on the first floor of Atlanta City Hall, 55 Trinity Ave. SW, Atlanta, GA 30303 and 72 Marietta Street NE Atlanta GA 30303. We accept Visa, Master Card, American Express and Discover cards. We also accept debit card, check or money order.
How do I pay my water bill in Aurora IL?
Send a check or money order to City of Aurora, PO Box 2697, Aurora, IL 60507-2697. Please write your account number on the check, and give us at least 10 business days to process and deliver it. Water bill payments are accepted in person at two of our locations Monday through Friday 8:00am-5:00pm:
Does Aurora offer automatic water bill payment?
The City of Aurora also lets you pay your water bill automatically by charging your credit or debit card on the due date of each bill every two months. Registration for this service must be done through our online system.
How often does the city of Aurora issue water bills?
The City of Aurora issues approximately 50,000 water bills on a bi-monthly basis. Towers are spread out across the city that read water meters and save information about how much water is used in our billing software.
How do I pay a bill in Aurora IL?
You can use cash, a check, a credit or debit card, or our payment kiosk, which is open 24 hours a day and is outside of City Hall at 44 E. Downer Place, Aurora, IL. You must have your account number to use this service and no change is given from the kiosk. Send a check or money order to City of Aurora, PO Box 2697, Aurora, IL 60507-2697.
What time is the Aurora Municipal Center open?
The Aurora Municipal Center is open 9 a. m. to 4 p. m. Monday to Friday by appointment, for payments and for limited walk-in services. Walk-in payments are available for Water Billing and Cashier Services. To make an appointment, contact departments directly, or contact Access Aurora at 303. 739. 7000.
How do I send a check or money order in Aurora IL?
You must have your account number to use this service and no change is given from the kiosk. Send a check or money order to City of Aurora, PO Box 2697, Aurora, IL 60507-2697. Please write your account number on the check, and give us at least 10 business days to process and deliver it.
