In Fall 2024 the City has upgraded its utility billing software to better serve our community. The new system has enhanced features, improved accessibility, and creates a fresh, updated look to your utility bill.
Paying your utility bill on time is an essential responsibility for residents and businesses in Morgan Hill CA. The city provides water, sewer, storm drainage and garbage services and issues monthly utility bills. This guide explains the various ways to pay your Morgan Hill utility bill online by phone, mail or in person.
Morgan Hill Utility Billing Overview
The City of Morgan Hill Utility Billing division sends monthly utility bills for:
- Water
- Sewer
- Storm drainage
- Garbage collection
Bills are mailed on the 15th of each month and due by the 10th of the following month Late fees apply after the due date,
Seniors and low income residents may qualify for a utility bill discount. Budget billing plans are also available to spread payments evenly over the year.
Pay Online
The fastest and most convenient way to pay is through the city’s online payment system. To pay online:
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Go to www.morganhill.ca.gov and click on “Pay My Bill”.
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Select “Utility Billing” and enter your account number and last name.
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Choose a payment method – credit/debit card or electronic check from a bank account.
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Enter your payment details and submit.
Online payments are processed instantly. You’ll receive a confirmation email and the payment will post to your account right away.
Pay by Phone
Call the Utility Billing division at (408) 779-7221 to make a payment over the phone. You can pay with a credit/debit card by speaking with a customer service representative.
Be sure to have your account number ready. Phone payments typically process within 1 business day.
Pay by Mail
To pay by mail, send a check or money order to:
City of Morgan Hill
PO Box 889439
Los Angeles, CA 90088-9439
Write your account number on the check or money order and mail at least 7-10 days before the due date. Postal delays can impact timely arrival so allow extra time.
Pay in Person
You can pay your utility bill in person at City Hall:
City of Morgan Hill
17575 Peak Ave
Morgan Hill, CA 95037
In-person payments can be made by cash, check, money order or credit/debit card.
City Hall is open Monday-Friday from 8am-5pm, except holidays.
Avoid Late Fees
To avoid late payment penalties, pay your Morgan Hill utility bill by the 10th of each month. If you cannot pay on time, call the city immediately to explain and request an extension.
You can set up recurring bank draft or credit card auto-pay to ensure your bill gets paid automatically each month. Just complete the auto-pay enrollment form and submit to the city.
Moving Out? Close Your Utility Account
Notify the Utility Billing division at least 5 days before you move so the city can take a final meter reading. Provide a forwarding address to receive your final bill or any deposit refunds owed.
Closing your account on time prevents continued billing and service issues at your old address. Make sure outstanding utility bills are paid to avoid collections actions.
Access Billing History and Account Details
The city’s customer portal allows you to view payment history, billing statements, account balances and more. To log in:
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Go to www.morganhill.ca.gov and click on “Pay My Bill”.
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Select “Utility Billing” and click “Sign Up” to create an account.
You can also call or email Utility Billing to request account details and prior bills.
Stay up to date on your City of Morgan Hill utility account. Pay on time, enroll in auto-pay, and leverage the online portal for convenient bill management.
Online: 6
Phone: 3
Mail: 3
In person: 3
Utility bill: 12
Pay: 12
Account: 7
Late: 3
Fees: 3
Close: 3
History: 3
Details: 3
Avoid: 2
Move: 2
Billing: 2
Services: 1
Discount: 1
Extension: 1
Collections: 1
Notifications: 1
Balance: 1
Statements: 1
How to Read Your Bill
To help you navigate the changes, we’ve included a sample of the new bill format and a guide on how to read your City of Morgan Hill Utility Bill below.
- City of Morgan Hill Utility Billing Contact Information – Physical address, office hours, contact phone number, and email address.
- Customer Information – Customer name, number, and service location.
- Billing Information – Bill number, bill date, account number, account type, and bill due date. Similar to an invoice number, the bill number is unique to each billing cycle. Please include your bill number with all payment information.
- Current Charges – Includes itemized charges for the current utility services provided. Water consumption and the fixed water rate are now itemized, and a read code is offered to represent how we received your meter reading. All other charges remain the same and are explained on the back of the utility bill. Unit of Measure (UOM) = Hundred Cubic Foot (HCF). 1 HCF = 748 gallons. Read Codes: A – Actual E – Estimate F – Final Read S – Swapped Meter U – Updated Bill M – Manual Read
- Payment Options – Shows how to pay your bill online via credit card and information on penalty fees
- Consumption History – Shows water consumption history
- Current/Previous Payment Details
- Payment Stub – Please return with payment by the due date
What Do You Need to Do?
You do not need to take any action. Your billing cycle and account number will remain the same, and you will continue to receive your bills as usual. If you are enrolled in autopay, your payments will continue without interruption.
City of Morgan Hill Happy Holidays 2022
How do I pay my Morgan Hill utility bill?
The city offers flexible payment options to fit any schedule or preference. Going to the city’s website to pay your Morgan Hill utility bill is the fastest and easiest way to do it. You can pay by going to www. morganhill. ca. gov and clicking on “Pay My Bill” under the Utility Services & Billing section.
Does Morgan Hill offer online bill pay?
Water customers of the City of Morgan Hill can use Online Bill Pay to make one-time payments from anywhere, at any time. You can also set up automatic monthly payments to be made on the due date.
Does Morgan Hill offer budget billing?
The City of Morgan Hill also offers Budget Billing to make utility costs more consistent year-round. This averages your expected annual usage and divides it into even monthly payments. At the end of 12 months, your account is reconciled based on actual usage. Budget Billing helps avoid much higher seasonal bills.
Does Morgan Hill offer water & sewer services?
The City of Morgan Hill provides waste water services for customers within the City’s Urban Service Area. A small number of customers only get one service and are billed only for that service. Most customers get both water and sewer services and are billed together. Does Morgan Hill offer online bill pay?.
What services does the city of Morgan Hill provide?
Residents and businesses inside the city limits of Morgan Hill can get water, sewer, and garbage and recycling services from the city. There are over 15,000 residential and commercial customers.
Does Morgan Hill offer financial assistance?
Morgan Hill offers financial assistance programs to help lower income residents manage their utility bills. If your income lets you get a discount on your utility bills, call the city’s utility billing department to find out more. Options include:
