Paying your utility bill to the City of San Marcos is easy when you know all the options available. As a resident you want to avoid late fees and service interruptions. The city offers various payment methods to fit any schedule or preference. Read on to learn the many ways you can pay your City of San Marcos utility bill.
Auto Bill Pay for Automatic Drafting
Sign up for the auto bill pay program to have your utility bill payment automatically drafted from your chosen payment method each month This convenient option means you don’t have to remember to manually pay each billing cycle
The city can draft funds from either your credit/debit card or bank account to pay the balance owed each month on your account’s due date. Cards accepted include MasterCard, Visa, and Discover. You can also provide a savings or checking account number for direct bank account withdrawals.
Registering for auto bill pay provides complete confidentiality. Your payment information will not be viewable by city staff. You are responsible for updating any future card or bank account changes.
If your auto payment ever declines, the system does not retry that payment for that billing cycle. You’ll need to pay that bill through another method while auto pay resumes in future months. Just be aware – if your auto pay declines twice in one year, your account gets removed from the program and you’ll have to re-enroll.
Pay Online Through the Payment Portal
The city allows online bill pay 24/7 through their payment portal. Visit https://connect.sanmarcostx.gov/ to either make a one-time payment or set up recurring auto pay deductions.
Online payments offer convenience, letting you securely pay from your computer or mobile device at any time. The portal accepts credit cards, debit cards, and electronic checks. Payments post to your account immediately.
Go Paperless with E-Billing
You can opt into e-billing to receive your utility statements electronically versus traditional paper bills. First, log into your online account. Then choose the e-billing option to start getting bills sent to your email address.
E-billing saves paper and gives you instant access to statements rather than waiting for mail delivery. Plus, electronic copies are easy to store and reference if needed.
Call the Toll-Free Number to Pay by Phone
The city allows utility payments over the phone for added convenience. Call 512-393-8333 and have your Visa, Mastercard, Discover or electronic check payment information ready.
This automated payment line is available 24 hours a day, 7 days a week. Your payment will immediately post to your account. Just make sure to call before your actual due date, as you cannot use the phone line to restore interrupted service.
Pay in Person at the Utility Billing Office
You can pay your utility bill in person at the Utility Billing office located at:
1040 Highway 123
San Marcos, TX 78666
This physical office is open during regular business hours Monday through Friday. You can pay at the front desk or use the convenient drive-thru window. Accepted payment methods include cash, check, money order, or credit/debit card.
Use Western Union’s Convenience Pay
Two local HEB grocery stores offer Western Union’s Convenience Pay service for City of San Marcos utility bills. Payments made at these locations before 2:00 pm each day post to your city account the next business day.
To use this service, bring your current billing statement along with your check, cash or money order payment. The store will collect a $1 service fee.
Locations:
- HEB #1: 641 E Hopkins Street
- HEB #2: 200 W Hopkins Street
Mail In Your Payment
To pay by mail, send your check or money order along with your payment stub to:
City of San Marcos
636 E Hopkins
San Marcos, TX 78666
Allow 3-5 business days for mailed payments to post to your account. Write your account number on the check or money order and include your payment stub to ensure proper crediting.
Use a Drop Box to Submit Payment
For after hours payment drop off, the city provides two utility bill drop box locations:
-
Municipal Building: 630 E Hopkins, San Marcos, TX 78666
-
Utility Billing Office: 1040 Highway 123, San Marcos, TX 78666
Place your check or money order in an envelope along with your payment stub. Do not deposit cash in the drop boxes. Payments left before 8:00 am each day will get credited to accounts that same business day.
What to Do If Your Utilities Get Disconnected
If your account becomes past due and results in service interruption, call 512-393-8383 immediately. You cannot restore disconnected service through the online portal or automated phone line. Reconnection requires speaking directly with a customer service agent to make a payment arrangement. Expect to pay a reconnect fee too.
Understand the Billing Cycles and Due Dates
The City of San Marcos bills utility accounts monthly based on four weekly cycles depending on your service location. Due dates and disconnection dates vary by cycle. See the chart below:
| Cycle | Billing Date | Due Date | Disconnection Date |
|---|---|---|---|
| 1 | 16th | 3rd of following month | 14th of the following month |
| 2 | 24th | 11th of following month | 21st of the following month |
| 3 | 1st | 18th of current month | 28th of the current month |
| 4 | 8th | 25th of current month | 4th of the following month |
If your billing or due date falls on a weekend or holiday, it gets moved to the preceding or following business day accordingly. Late fees apply to payments received after the printed due date.
Reviewing Your Bill Summary
When you receive your utility bill, take a moment to review the summary:
- Account number and cycle
- Service address
- Billing date and due date
- Amount due
- Meter readings and consumption
- Itemized charges
- Account balance details
- Payment stub to return with mailed payments
Contact customer service with any bill-related questions. Monitor your usage and payment history through the online portal. Sign up for alerts to get notified about due dates, past dues, or balance thresholds.
Solutions for Past Due Accounts
If you cannot pay your full balance by the due date, call Utility Billing immediately to discuss payment plan options. Waiting until service interruption can incur additional reconnect fees.
For low-income customers struggling to pay utilities, the city offers programs like Neighbor to Neighbor and Project Share. These assistance programs provide grant funding and payment matching.
The city wants customers to maintain continuous utility service. Reach out early if your account falls behind to determine the best resolution. Avoid service disruptions and penalties by knowing your bill details, due dates, and payment options. Utilize auto pay or calendar reminders to pay by the due date each month. Monitor your usage and address any spikes quickly to prevent large, unmanageable bills.
Paying your City of San Marcos utility bill on time takes some planning and organization. But the city offers flexible payment methods to meet every need. Now that you know the available options, choose the ones that best suit your household’s preferences and budget. Take advantage of the convenience of auto pay, phone payments and online payments. Or keep it simple by mailing a check each month. Whatever your payment style, just be sure to pay your bill by the due date to avoid penalties while keeping your services on.
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- Notice:
- Utility Customer Service office will be closed on Dec 19th from 12 PM to 1:30 PM
- Please visit our website at http://sanmarcostx.gov/
- Compatible with Google Chrome and Firefox. Not compatible with Internet Explorer
- Deposits are not transferable
- Connection/Disconnects are completed during regular business hours, but a specific time is not guaranteed
- Utility Billing Dept is now located at 1040 HWY 123
- San Marcos City Council adopted the Fiscal Year 2025 budget, which includes increases to electric, water, and wastewater utility rates.
- Customers can expect to see an increase in their bill beginning in October.
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FAQ
What is the phone number for San Marcos utilities pay my bill?
How to pay Mexican bills online?
Western Union app: The Western Union® app makes it easy to pay bills in Mexico from almost anywhere in the U.S. S.
Where can I pay my utility bill in Tallahassee?
At the walk-in center, at a drop box or at any authorized payment location. Hours of operation are listed for each location. Automated Phone Payments* – Pay your utility bill over the phone by dialing 850-891-4968. Account holders can easily pay with the last payment method used.
How do I pay my utility bill in San Marcos TX?
1040 Highway 123 (Seguin Highway), San Marcos. E. Hopkins, San Marcos, TX 78666. You can mail your payment to this address to pay your utility bill. The City of San Marcos bills utility accounts monthly based on four weekly cycles. Your account’s billing cycle depends on the location of your service address and remains constant.
What assistance does the city of San Marcos utility customer service division offer?
The City of San Marcos Utility Customer Service Division offers various types of assistance to utility customers. They provide information on financial assistance, extended payment arrangements, late fees, and disconnections.
How do I contact San Marcos utility customer services?
Please contact Utility Customer Services if you have any questions 512-393-8383. The City of San Marcos bills utility accounts monthly based on 4 weekly cycles. Your account’s billing cycle depends on the location of your service address and remains constant.
How do I take care of my San Marcos utility account?
You can manage many tasks through Customer Connect. The City of San Marcos bills utility accounts monthly based on four weekly cycles. The billing cycle for your account depends on the location of your service address. When you move in, you will either get specific information about your cycle by email or in person.
How often does the city of San Marcos Bill utility accounts?
The City of San Marcos bills utility accounts monthly based on four weekly cycles. Your account’s billing cycle depends on the location of your service address and remains constant. If these due dates or billing dates fall on a weekend or holiday, the City of San Marcos knows about it.
How often does the city of San Marcos Bill?
The City of San Marcos bills utility accounts monthly. The billing cycle depends on the location of your service address. Certain information about monthly bills is given by email or in person when a move-in is processed. For more information, please call 512-393-8383. What’s in the Bill?.
