The City of Adrian in Michigan offers residents and businesses the convenient option to pay their utility bills online You can make secure payments on the City’s website for water, sewer, trash collection, and other municipal services.
Paying online provides a quick and easy way to manage your City of Adrian account. You avoid mailing delays or visiting City Hall during business hours. Online payments also help you avoid late fees by paying on time 24/7.
Below are step-by-step instructions on how to pay your City of Adrian bill online
Navigate to the Online Payment Page
The first step is to go to the City of Adrian’s online payment page You can find it at
https://www.adriancity.com/departments/utilities/online_payment.php
This is where you will login and submit payments. Bookmark or save this page for quick access anytime you need to pay your bill.
Search for Your Account
Once on the online payment page, you first need to look up your specific account to pay. Click on the “Utility Billing Search” button.
This will open a search form where you can lookup your account by:
- Name
- Address
- Account number
Enter the required detail and click “Search” to pull up your account. Confirm it is the correct utility billing account you want to pay.
Select “Pay Online”
After verifying your account information, scroll down and click on the “Pay Online” button. This will initiate the payment process for that account.
A new window will open with instructions for online payment. Be sure to read through the directions before continuing.
Accept the Convenience Fee
There is a convenience fee charged by the payment processor to use the online system. The fee amount will display on the page.
You must click “Accept” to continue and acknowledge you agree to the fee. This is how the third-party processor gets paid for providing the payment service.
If you do not accept, you cannot proceed with the online payment process.
Enter Payment Details
After accepting the fee, you will be prompted to enter your payment details on a secure form. Provide the following:
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Credit card number – City of Adrian accepts American Express, Discover, or Mastercard
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Expiration date – The expiration month and year for your card
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CVV code – The 3 or 4 digit security code on your card
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Name – The exact name as it appears on your credit card
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Address – Your billing address for the card on file
Be sure all information entered matches your credit card details exactly to avoid declined transactions. Double check there are no typos before submitting.
Complete Payment Verification
On the final page, verify all the payment details to ensure they are correct. This includes:
- Account paid
- Payment method
- Amount
- Convenience fee
- Total charge
If any information looks wrong, use your browser back button to edit. Otherwise click “Submit” to finalize the payment.
Receive Confirmation
Once your online payment processes successfully, you will see a confirmation page. This will provide a confirmation number for your records.
Be sure to note down this number in case you need to reference the transaction later. Print or screenshot the page for easy access.
You will also receive an email receipt as confirmation of your processed City of Adrian online bill payment. Save this for your records in case you need to dispute a charge or provide proof of payment.
Check Payment History
To review your payment history and confirm transactions posted correctly, check your account on the online payment system.
Navigate back to the Utility Billing Search page. Look up your account again, then scroll down to view your payment history with the City.
Here you can see:
- Date paid
- Amount
- Confirmation number
- Payment source
Verify newly paid bills show as posted to ensure there were no issues. Contact City of Adrian support if payments are missing.
Set Up Automatic Payments
If you plan to pay your City of Adrian bill online each month, consider setting up automatic payments. This automatically charges your card on file each billing cycle.
On the online payment portal, click on “Auto-pay & eBill Authorization” to enroll. This prevents you from forgetting a payment and incurring late fees.
The City will email you a statement notifying of the automatic payment amount prior to charging your card each month. You can cancel auto-pay at anytime through the portal.
Avoid Payment at City Hall
With the online option available, you no longer need to pay your City bill in person at City Hall. Paying on the website avoids an unnecessary trip and allows paying anytime day or night.
However, City Hall can still assist with accepting payments from those without online access. Just know paying online is simpler, faster, and more convenient for most residents.
What If My Service is Disconnected?
If your City of Adrian service gets disconnected due to an overdue bill, you can pay online to have it restored. However, you must still call City Hall after paying to report the confirmation number. This alerts them your payment processed to reconnect service.
Without calling, your service may remain disconnected even after catching up on overdue payments online. So be sure to phone in confirmation numbers anytime paying to restore disconnected service.
Can I Pay Other City Bills Online?
The City of Adrian online payment system currently only supports utility bills. Other City invoices must still be paid via cash, check, or money order.
Options like property tax, parking tickets, building permits, and other miscellaneous fees cannot be paid online. You would need to mail payment or visit City Hall for these types of bills.
Avoid Common Online Payment Issues
When paying your City of Adrian bill online, be aware of a few common issues to avoid:
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Declined credit card – Double check your card number, expiration date, and CVV entered correctly.
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Missing payment – Confirm payment posted by checking your account history before the due date.
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Automatic payment problems – Update your card information if your card on file expires or is renewed.
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Disconnection despite payment – Be sure to call in any confirmation numbers for reconnect.
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Third party convenience fees – The processor, not the City, charges fees to use the online system.
Paying attention to these potential problems lets you resolve them quickly. Catching issues early prevents late payments or service interruptions.
Simple, Secure, and Straightforward
Paying your municipal bills online streamlines the process. The City of Adrian’s payment portal offers a straightforward way to securely pay anytime, anywhere. Following the step-by-step instructions makes completing payments simple.
No need to worry about due dates or mailing delays when paying online. Setup automatic payments to further simplify managing your account. Paying City bills online saves time and headaches for Adrian residents.
