Paying your water bill on time is important for Durham County residents and businesses that receive water and sewer services. The City of Durham provides billing and payment options to make it quick and easy to manage your water utility account This article will explain the different methods to pay your Durham County water bill
Overview of Durham Water Utility Services
The City of Durham Public Works Department oversees water and sewer services for county residents. Services include:
- Water treatment and distribution
- Sewer collection and wastewater treatment
- Stormwater management
Monthly water bills include charges for water usage, sewer service, and stormwater fees based on property size. Bills may also include garbage collection and recycling if you receive those city services.
There are several ways Durham County customers can pay their water and sewer utility bills
Online Payment Options
Paying your water bill online through the City of Durham website is the quickest and most convenient option. Here are two online portal options:
1. Utilities Customer Portal
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Go to www.durhamnc.gov and find Make a Payment in the Services menu.
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Click on the Utilities Customer Portal link.
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You can pay by e-check from a bank account for free or by debit/credit card for a fee.
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Sign up for account access to view billing history and usage.
2. General Billing Portal
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The General Billing Portal allows one-time payments without an account.
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A convenience fee applies based on payment amount.
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Have your 10-digit account number and exact balance ready to make a payment.
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You can also access the portal from durhamnc.gov.
To pay online, you’ll need your account number, balance, and service address handy. Payment is typically posted within 24 hours.
Pay by Phone
Call the City of Durham Customer Service line at (919) 560-1200 to make a payment by phone. You can pay by debit/credit card or electronic check with your account number, balance, and address. A convenience fee applies to card payments.
Pay by Mail
Mail a check or money order payable to City of Durham using the payment stub from your bill. Send to:
City of Durham
PO Box 30041
Durham, NC 27702
Note your 10-digit account number and service address on the payment. Allow 7-10 days for delivery and processing.
Pay in Person
Bring your water bill payment in the form of cash, check, or money order to the:
City Hall Finance Office
101 City Hall Plaza
Durham, NC 27701
You can also pay at the walk-up window outside the Durham County Human Services Building located at 414 E Main St.
Enroll in Auto-Pay
Sign up for automatic monthly payments from your bank account through the online customer portal. Payments will be drafted each month on your bill’s due date for the total amount due.
Pay at Durham Bulls Ballpark
The City of Durham has a customer service kiosk at the Durham Bulls ballpark during baseball season. Located behind section 117, you can pay your water bill at the kiosk with cash, credit/debit cards, check, or money order.
Payment Deadlines and Late Fees
Water bills are issued monthly and due 21 days after billing. A 10% late penalty is added if payment is not received by the due date. Service may be disconnected if the account is 60 days past due.
Payment Arrangements
If you’re struggling to pay your water bill, Durham County customers can call (919) 560-1200 to set up a payment plan. Payment extensions and partial payments may be arranged based on eligibility.
Assistance Programs
Financial assistance programs are available for low-income households that need help paying water and sewer bills:
- Care to Share program – Donate to help neighbors in need
- Helping Hand program – Reduced bills for qualifying households
- Crisis Assistance Ministry – Aid for families facing financial hardship
Contact Durham County DSS for more information on assistance programs and eligibility requirements. Prompt payment and utilizing assistance ensures you keep water and sewer services active.
Benefits of Paying Your Water Bill
Paying your Durham County water bill results in:
- Uninterrupted water and sewer services at your home or business
- Avoiding late fees, penalties, and service disconnection
- Maintaining positive payment history and account status
- Granting access to payment assistance if needed
- Conserving community water resources
Paying on time is easy when you enroll in auto-pay, schedule reminders, and utilize quick online and phone payment options. Keep your Durham County water account in good standing by paying your bill in full no later than the monthly due date. Reach out for assistance programs if needed. Consistently paying your water bill benefits your household and the larger community.
Water Bill Payment Options from ep. 193 of City Hall This Week
FAQ
What is the phone number for Durham water bill?
How much is the water bill in Raleigh, NC?
Water RatesTypeChargeResidential Water Rates (Inside City Limits):Tier 1 = 0 – 4 CCFs billed at $2. 88Tier 2 = 5 – 20 CCFs billed at $5. 03Tier 3 = 21 or more CCFs billed at $6. 47Non-Residential Water Rate:Per CCF = $3. 87.
How much are utilities in Durham, NC?
In Durham, the average monthly bill for a 900-square-foot apartment is $135, and the average monthly bill for internet is $65 Learn more about cost of living. learn how to save on utilities and lower your carbon footprint!.
How do I pay my Durham water bill?
Pay your Durham water bill online, by phone, or in person. A project to build a water and sewer system in Eno EDD, Orange County, North Carolina, so that the community can get water and sewer services An electric utility company in North Carolina that serves more than 34,000 customers and provides outage maps, start/stop service, and account updates.
Does Durham County charge a convenience fee for credit card payments?
When you pay with a credit card, you have to pay the full amount; you can’t make partial payments that way. You will be charged a convenience fee for this service. This fee is not part of your tax, and Durham County does not receive the convenience fee.
What services does the city of Durham provide?
Residents and businesses in Durham can get water and sewer services, as well as stormwater and solid waste collection from the City of Durham. Your monthly water bill includes fees for water use, stormwater fees once a year, and optional yard waste services. You can pay your bill in any of these ways:
How do I make a payment through Durham one call?
Access your account and make payments through the City’s online utilities customer portal. For assistance using the portal, view a list of FAQ’s. 1. I submitted a request using the Durham One Call online request form. What will happen next? The staff at One Call will look over your request in the order it was received and send it to the right City staff member.
How do I pay my tax in Durham County?
Payment by phone call toll free 1-866-892-0656. The local number for pay by phone is (919) 256-5101. You will be charged a convenience fee for this service. This fee is not part of your tax, and Durham County does not receive the convenience fee. Research your bill and pay online using a shopping cart.
Who is Durham water & sewer maintenance?
Durham Water Contact information for water management services, including a phone number for customer billing.
