Paying your Green Bay water utility bill quickly and easily can be done through several online payment options. Green Bay Water provides water service to over 100,000 residential and commercial customers in Green Bay, Wisconsin. This comprehensive guide covers everything you need to know to pay your Green Bay water bill online.
Set Up Online Account Access
To get started with online payments you’ll first need to register for an online account
- Go to the Green Bay Water website at gbwater.org.
- Click on “View and Pay Your Bill”.
- Select “Register for Online Access”.
- Enter your account number, email, phone number and create a password.
- Accept the terms of use to complete registration.
Once your online account is created, you can log in anytime to view your water usage, make payments, check your balance and more.
Pay Through the Online Account
Paying your bill through your Green Bay Water online account is fast and easy
- Log into your account at gbwater.org.
- From the menu, choose “Make Payment”.
- Select the account to make a payment for.
- Enter the payment amount and submit.
- Choose a payment method – Green Bay Water accepts Visa, Mastercard, Discover, American Express, and electronic checks.
- Verify payment details and complete the transaction.
Your online payment will instantly post to your account. You’ll also receive a confirmation email for your records.
Pay Using the Mobile App
Green Bay Water offers a free mobile app for iOS and Android devices With the app you can
- View your current water bill and account balance
- Make quick payments using your stored payment method
- Monitor your daily and monthly water usage
- Check your payment history
- Receive notifications when your bill is ready
Search “Green Bay Water Utility” in the app store to download and log in to access the same features as the online account.
Pay by Phone
If you need to speak with a customer service agent, you can pay your Green Bay water bill over the phone:
- Call 920-448-3480 during regular business hours, Monday to Friday 8am-4:30pm CST.
- Provide your account details and billing information.
- Have your credit/debit card or bank account information ready.
- The agent will process your payment during the call.
Phone payments are a good option if you’ve missed the online cutoff time for current billing.
Enroll in Auto Pay
For automated payments each month, enroll in auto pay through your online account. Here’s how to set it up:
- Go to “My Profile” and manage your stored payment methods.
- Click on “Auto Pay Accounts” to enroll.
- Select the account(s) and preferred payment method.
- Choose the date each month to debit your bank account or credit card.
- Accept the terms and conditions and submit the enrollment.
Your water bill will now be paid automatically each month. You’ll still receive a copy of your bill for your records.
Pay at Authorized Payment Locations
In addition to online payments, Green Bay water bills can be paid at local authorized pay stations:
- Associated Bank – all Green Bay locations
- Festival Foods – all Green Bay locations
- Kwik Trip – all Green Bay locations
- Pick N Save – all Green Bay locations
- Walmart – all Green Bay locations
Refer to your monthly bill for addresses of pay stations nearby. Please note third-party payments may have additional fees and take 1-2 days to process to your account.
Understand Payment Policies and Deadlines
To avoid late fees, make sure to pay your Green Bay water utility bill by the due date printed on your monthly statement. Important payment policies include:
- Bills are issued monthly and due 21 days after the billing date.
- A 1% late fee applies to bills not paid by the due date.
- Accounts 60 days past due are subject to water service disconnection.
- A reconnection fee is charged to resume service on disconnected accounts.
- Online, phone, and auto pay posts instantly to your account.
- Allow 1-2 business days for third-party pay station payments.
Review your water bill carefully each month and contact customer service with any questions. Sign up for bill reminders to prevent late payments. Paying online makes managing your Green Bay Water account quick, easy, and secure.
INTERVIEW: Green Bay Water approved to become wholesale water provider to Pulaski
How do I deduct my Green Bay water & sewer bill?
To have your Green Bay water and sewer bill taken out of your account automatically, fill out the Checkfree Agreement Form and give your bank permission to do so. Please send us the form right now or with your next payment, along with a voided check from your bank account. We will take care of the rest.
How do I Pay my Green Bay water bill?
PAY BY PHONE ANYTIME: 855-731-9912 Automatic payment from your checking or savings account. We want to inform our customers about an important update regarding water service rates. New rates for Green Bay Water Utility have been approved by the Public Service Commission of Wisconsin (PSCW). The new rates will start on August 1, 2024. Why the Increase?.
Who collects utility bills in Green Bay?
As part of a deal between the Village of Ashwaubenon and Green Bay Water, the Green Bay Water Utility takes care of all utility billing. Utility bills will still be sent out by the Green Bay Water Utility, but payments can no longer be made at Village Hall. See below for all payment options.
Do Green Bay water utilities charge a fee?
Customers in Green Bay currently pay a set fee every three months, a charge for fire safety, and a charge based on how much water they use. The new rates will only apply to the drinking water portion of your bill. Because they are committed to openness, Green Bay Water Utility only gets money from rates and never gets any tax money.
Where is Green Bay water utilities 631 South Adams Street?
Green Bay Water Utilities 631 South Adams Street P.O. Box 1210 Green Bay, WI 54305
How does Green Bay water utility work?
Green Bay Water Utility operates entirely on the revenue generated from rates, without any tax dollars. All rates are set through the PSCW’s transparent, public process, ensuring rigorous legal review. We are committed to maintaining transparency and ensuring that our customers understand the necessity of these changes.
