Struggling to pay your Duke Energy bill on time? You’re not alone. Many households face financial challenges that can make it difficult to pay utility bills by the due date. The good news is that Duke Energy offers a program called Due Date Extensions that provides some flexibility when you need a few extra days.
What Is A Duke Energy Due Date Extension?
A Duke Energy Due Date Extension allows you to extend your payment due date by up to 5 business days, twice per year. This can help you avoid late payment fees if you know in advance that you may not be able to pay your entire bill on time.
The Due Date Extension program is available to Duke Energy customers in North Carolina, South Carolina, Florida Ohio Kentucky, and Indiana. It provides a little flexibility when life gets in the way of timely bill payment.
Who Is Eligible For A Due Date Extension?
To qualify for a Due Date Extension from Duke Energy, your account must meet the following criteria:
- The account must be active and in good standing
- There cannot be an overdue balance
- The account cannot already be scheduled for disconnection
- You cannot currently be on another payment arrangement like an installment plan
- You have not used the Due Date Extension program more than twice in the past 12 months
As long as you meet these requirements you may be eligible for up to two 5-day due date extensions over a one year period. Duke Energy will check your eligibility when you request an extension through your online account.
How Do I Request A Due Date Extension?
Requesting a Due Date Extension from Duke Energy is easy and convenient through your online account:
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Log into your Duke Energy account online or through the mobile app
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Go to the Billing & Payments section
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Select “Payment Assistance Options”
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Choose “Due Date Extension” to begin the process
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Follow the prompts to request your 5-day extension
Once approved, your new due date will be reflected on your bill and online account. The extension is automatic, so you don’t need to speak to a customer service rep.
When Should I Request An Extension?
You can request a Due Date Extension anytime before your current bill is due. Duke Energy recommends requesting it at least 5 business days before your due date to ensure timely processing.
You cannot request an extension after your bill is past due, since late fees will already have accrued. Planning ahead is key to make the most of this program.
What Happens After I Use My Due Date Extensions?
The Due Date Extension program allows customers to extend their due date twice over a one year period. Once you have used up your two extensions, you won’t see the Due Date Extension option displayed in your account anymore until you are eligible again.
If you still cannot pay your bill after using both extensions, you may need to look into a more long-term payment plan. Duke Energy offers Installment Plans that allow you to pay your outstanding balance over a period of months. See if this option is right for your situation.
Can I Get More Than Two Extensions If I Really Need It?
Unfortunately, the Due Date Extension program is limited to two 5-day extensions per 12 month period. Even if you are facing ongoing financial hardship, the system will not allow more than two extensions.
However, if you exhaust your extensions and still struggle to pay on time, you may qualify for Duke Energy’s Hardship Program. This program is designed for customers facing severe financial situations. It can provide extended payment plans or possible debt forgiveness. Check the requirements to see if you qualify.
Avoid The Stress Of Late Fees With A Due Date Extension
Paying bills late can lead to expensive late fees, so utilize the Due Date Extension program from Duke Energy if you need a little extra time. Just make sure to request the extension before your current bill is due, and you can get an automatic 5-day grace period twice per year.
This simple but useful program can provide much needed peace of mind when life gets chaotic. Taking advantage of a Due Date Extension will help you maintain good standing on your account and avoid unnecessary late charges. Contact Duke Energy if you have any other questions about this offering.
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FAQ
How long is Duke energy grace period?
Can you make partial payments on a Duke energy bill?
Installment plans let you pay off bigger amounts over a longer period of time by making smaller payments every month. Eligible charges are divided into equal installments, which are billed each month along with the current bill.
How long does Duke take to process payments?
As soon as the DukePay system approves your payment, the amount of your electronic payment is taken away from your account’s credit limit. The final transaction usually clears or posts to your account within 24-48 hours.
What is the cheapest time to use electricity Duke energy?
Residential time-of-use demand (R-TOUD)Applicable DaysNon-Summer Hours October – AprilOn-Peak Period:Monday – Friday excluding holidays*6 a. m. – 9 a. m. Discount Period:All days including holidays*1 a. m. – 3 a. m. 11 a. m. – 4 p. m. Off-Peak Period:All days including holidays*All hours that are not On-Peak or Discount hours.
How do I pay my Duke Energy Bill?
If you have a smart meter, you can choose the date your bill is due. Make managing your budget easier with predictable monthly payments. Prepay for your power in smaller amounts when and how you choose. You can use a credit card, debit card, or bank account to sign in or pay your Duke Energy bill as a guest.
Does Duke Energy charge a fee to pay with a credit card?
Thanks to r/orlando, Duke Energy no longer charges a fee to pay with a credit card. I had heard that the Public Service Commission was going to require utilities to get rid of credit card fees for bill payment, so I had been waiting for this to happen. Not sure when they put it in place, but it is working now.
Does Duke Energy offer flexible payment arrangements?
Duke Energy offers a variety of flexible payment arrangements and programs to help customers manage their bills. Duke Energy’s Budget Billing lets customers pay a predictable amount every month to better manage their budget. The amount is periodically reviewed and adjusted to avoid large settle-ups. Learn more about Budget Billing here.
How does Duke Energy Budget billing work?
Duke Energy’s Budget Billing lets customers pay a predictable amount every month to better manage their budget. The amount is periodically reviewed and adjusted to avoid large settle-ups. Learn more about Budget Billing here. Pick Your Due Date.
When will Duke Energy Carolinas & Duke Energy Progress return to standard billing?
“Duke Energy Carolinas and Duke Energy Progress will go back to normal billing and payment methods in October. This means that customers who are behind on their bills will get notices about their past-due amounts and the earliest date their service could be cut off.”
Is there a fee to pay my Duke Bill?
Paid my Duke bill today with no additional fee. The first screen indicates “There may be a fee”, but once you click through, the fee is $0. This is a nice bonus for people like me who use credit cards. The fees being passed on to Duke is a Archived post. New comments cannot be posted and votes cannot be cast. Oh nice.
