Paying your utility bill on time every month is an important responsibility as a homeowner or renter in Tracy, California. The city’s utility billing system recently underwent an upgrade, so the process may be unfamiliar if you haven’t paid your bill in a while In this comprehensive guide, I’ll walk through all the steps for setting up an account and making hassle-free utility payments to the City of Tracy
How to Set Up Your Utility Billing Account
The first step is registering for an account on the new City of Tracy Citizen Self Service Portal. Here’s how to get started:
- Go to the portal website: https://tracyca.munisselfservice.com/
- Click “Register for a New Account”
- Enter your email address and create a password
- Check your email inbox for a confirmation message from the city
- Follow the link in the email to activate your account
- Sign in using your email and password
Once you’ve created your online account, you can link it to your existing utility billing account number. You’ll need this account number to make payments or access billing history.
If you’re having trouble with registration, you can contact the city for assistance at [email protected] or 209-831-6800.
Payment Options for Utility Bills
With your online account set up. you have several convenient options for paying your utility bill in Tracy
Pay Online
The easiest way to pay is through the Citizen Self Service Portal. You can make secure online payments from your bank account using Visa, MasterCard, Discover, or American Express.
Online payments get processed the next business day. You’ll receive a confirmation email with your payment details.
Pay by Phone
Call the city’s automated payment line at (209) 831-6800 to pay over the phone using your credit/debit card or checking account.
Pay by Mail
Mail your utility bill payment to:
City of Tracy Finance Department
333 Civic Center Plaza
Tracy, CA 95376
To avoid late fees, allow 7-10 days for your mailed payment to reach the city.
Pay in Person
Bring your payment to Tracy City Hall at 333 Civic Center Plaza. You can pay with cash, check, money order, or credit/debit card.
City Hall hours are Monday-Thursday 9 AM – 5 PM and alternating Fridays 8 AM – 5 PM.
Auto-Pay and Paperless Billing
For the most convenient way to pay, enroll in auto-pay and paperless billing. Your payment will be automatically deducted each month. Plus, you’ll receive billing notifications by email rather than mail.
To enroll, sign in to your Citizen Self Service account and update your payment preferences under “My Profile.”
When to Pay Your Utility Bill
Utility bills in Tracy are issued monthly and are due upon receipt. However, your payment must be received by the due date to avoid penalties:
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Due Date: The due date is shown on your utility bill, usually around the 20th of the month.
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Late After: Payments received after the due date are considered late.
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Shut Off Date: If your bill remains unpaid, your utilities could get shut off on the shut off date, usually around the 27th of the month.
Avoid late fees and service interruptions by paying on time, every month!
What’s Included in the Utility Bill?
A standard City of Tracy utility bill includes charges for:
- Water
- Sewer
- Garbage
- Recycling
- Stormwater
Rates are adopted annually by Tracy City Council. Current utility rates can be found on the city’s website.
Some homes may also have a street lighting assessment added to their utility bill each month.
Checking Your Balance and Usage History
Your Citizen Self Service account makes it easy to monitor your utility usage and charges. Log in anytime to:
- View your current account balance
- Check your most recent meter readings
- Download past bills going back 24 months
- View payment history
- Monitor water consumption patterns
Analyzing your usage over time can help identify leaks or other issues. You can also set bill reminders and notifications through your account.
Getting Help with Your City of Tracy Utility Bill
If you’re struggling to pay your utility bill on time, contact the City of Tracy right away. You may qualify for:
- Payment arrangements and extensions
- Bill discount programs for seniors, disabled, low-income
- Temporary financial assistance
Reaching out early can prevent service disruptions. The city’s Utility Billing Division is available at (209) 831-6800 or [email protected]. Help is available!
Key Takeaways for Paying Your Tracy Utility Bill
- Register for an online account on the Citizen Self Service Portal
- Link your account to your utility billing account number
- Pay online, by phone, mail, auto-pay, or in person
- Make payments by the due date to avoid late fees
- Monitor your usage and charges through your online account
- Ask about bill assistance programs if needed
City of Tracy: Finance Utility Bill PSA 2017
FAQ
Who is the utility provider in Tracy CA?
PG If you want to stay with PG,
How much are utilities in Tracy, CA?
Who provides water for Tracy, CA?
The John Jones Water Treatment Plant runs the City’s water treatment plant and well system so that the City has water.
How do I pay my utility bill in Tracy?
PAY YOUR UTILITY BILL HERE. Tracy utility customers can pay their bills in a number of ways, such as automatically, online, over the phone, in person at 7-Eleven, using the secure drop boxes at City Hall (333 Civic Center Plaza), or by mail at the following address:
Does Tracy City public utility offer nexbillpay?
Tracy City Public Utility has teamed up with Nexbillpay to give customers who want to pay with a check, debit card, or credit card another way to do so. Nexbillpay is a trusted third-party automated payment service that allows you to pay online. You will need your Account Number provided on your statement.
What is the city of Tracy PayStation website?
Welcome to the City of Tracy Paystation site. You can see your payment history, see your last 24 statements, pay online with a credit card or checking account, and set up future payments once you’ve signed in. If you use this website to make a payment, you should send it at least two days before the due date to avoid late fees.
Can I mail cash to Tracy City Public Utilities?
Do not mail cash to Tracy City Public Utilities. You can only pay cash at our office, which is at 14371 US Highway 41, Tracy City, TN 37387. Tracy City Public Utilities is not responsible for payments lost in the mail. Check and Debit/Credit Card payments can also be made at the office.
How often do utility bills come out in Tracy CA?
Utility bills in Tracy, CA are sent out every month. Payment is due within three weeks after the billing date. What are the different ways I can pay my Tracy, CA utility bills? If I pay after the due date, I will have to pay late fees and penalties.
How do I get my Tracy City public utility account number?
You will need your Account Number provided on your statement. Do not have your statement handy? You can call Tracy City Public Utility at 931-592-2787 to get your Account Number. Please enter your username and password. Forget your password?.
