A Complete Guide to Paying Your Columbia Gas Bill Online

Columbia Gas of Pennsylvania offers a quick and easy online payment system for customers to pay their natural gas bills. Paying online provides convenience, flexibility, and can help avoid late fees. This comprehensive guide will walk through how to use Columbia Gas’ online bill pay, its benefits, payment options, and tips for enrolling.

Overview of Columbia Gas Online Bill Payment

Columbia Gas customers can pay their gas bills online through the utility’s website in several ways including:

• Logging into an online account
• Paying as a one-time guest
• Enrolling in autopay payments
• Using the Columbia Gas mobile app

Online payments can be made using credit/debit cards, checking accounts, and sometimes Columbia Gas bill pay gift cards. There are no fees for paying online, by phone, or via the mobile app

The Benefits of Paying Your Bill Online

Paying Columbia Gas bills through their online payment system has many advantages:

• It’s fast – Online payments credit to your account quickly, often within 1 business day

• It’s secure – Columbia Gas uses encryption and data protections to keep your information safe.

• It saves money – Avoid late fees by paying on time without relying on mailing paper checks.

• It’s more convenient – Pay any time from anywhere without stamps or envelopes.

• You earn rewards – Get points or cash back by paying with rewards credit cards.

• It helps budgeting – Your payment history is stored online to better track spending.

• It’s environmentally friendly – Go paperless by enrolling in autopay and eBills.

How to Enroll for Online Account Access

To login and unlock the full features of online bill pay, you’ll first need to enroll:

1. Go to the Columbia Gas website and click “Pay My Bill”.

2. Click “Sign Up” below the login fields.

3. Enter your Columbia Gas account number and zip code on your bill.

4. Create a username and password.

5. Provide your email, opt-out of paper bills, and agree to the terms.

6. Verify your email address by clicking the confirmation link sent.

Once your online account is activated, you’ll have access to the full suite of online payment options.

Making One-Time Payments

When logged into your online Columbia Gas account, making one-time payments is simple:

1. Select “Make Payment” from the menu.

2. Choose whether to pay full balance or enter a custom amount.

3. Select which credit/debit card or bank account to use.

4. Review payment details and click submit.

5. The one-time payment will typically process within 1-2 business days.

One-time payments give flexibility to pay each bill as needed, like when you receive a paycheck.

Setting Up Automatic Recurring Payments

For maximum convenience, you can enroll in autopay:

1. Go to “My Profile” then “Payment Settings”.

2. Select autopay for full balance or fixed amount each month.

3. Enter which account to debit for monthly payments.

4. Pick the withdrawal day each month on or before the bill’s due date.

5. Review and authorize the recurring payments.

6. On the chosen date each month, the payment will automatically be debited.

With autopay, you don’t have to remember to manually pay each Columbia Gas bill.

Paying as a One-Time Guest

Prefer not to create an online account? Columbia Gas allows guest checkout:

1. Go to the bill pay website and click “Pay as Guest”.

2. Enter your Columbia Gas account number and service zip code.

3. Input your credit/debit card or checking account details.

4. Fill in the payment amount and submit.

No login or account needed, but guest payments don’t support autopay or payment history.

Using the Columbia Gas Mobile App

For paying bills on the go, use the free Columbia Gas mobile app. You can:

• Pay bills as a guest or with account credentials.

• View billing history and upcoming due dates.

• Monitor gas usage and compare to weather.

• Receive notifications when it’s time to pay.

• Pay bills right from email and text reminders.

The app makes managing your Columbia Gas account convenient anytime, anywhere.

Getting Support for Online Bill Payment

If any issues occur with online bill payment, Columbia Gas offers support:

• Call – Speak to a customer service agent at 1-888-460-4332 Monday–Friday from 8am-6pm.

• FAQs – Answers to commonly asked questions are available on their website.

• Email – Reach out to customer support at [email protected].

• Chat – Chat live with a Columbia Gas agent during business hours.

Don’t hesitate to use one of their customer service channels for help with online payments.

Tips for Paying Your Columbia Gas Bill Online

Follow these tips and best practices when paying your Columbia Gas bills electronically:

• Go paperless with autopay and eBills to simplify bill payment.

• Pay early in your billing cycle before the due date to avoid late fees.

• Use bank accounts instead of credit cards to avoid processing fees.

• Review payment history to spot any billing errors or suspicious charges.

• Update payment information immediately if your card number changes.

• Save payment confirmation numbers in case you need to show proof.

• Enable text or email alerts to get notified when bills are ready.

• Download the mobile app to conveniently pay bills anywhere.

Paying Columbia Gas bills online is fast, secure, and can help avoid late fees. Sign up for automated payments to make sure your gas bill is always paid on time each month.