The city of Tempe, Arizona provides municipal water, sewer, trash, and recycling services to over 195,000 residents. Paying your Tempe utility bill on time ensures uninterrupted service. The city offers various payment options to fit every household’s needs.
Online Bill Payment
The fastest and most convenient way to pay your Tempe utility bill is online through the Tempe 311 Customer Service Portal
To get started you’ll need to create an online account connected to your Tempe utility account number. Have a current bill handy to reference the account number.
Through the portal, you can:
- View account balances
- See payment history
- Make one-time payments
- Set up recurring auto-pay
- Go paperless
Accepted online payment methods include debit/credit card, checking account, and digital wallets like Apple Pay and Google Pay.
Key Benefits
- Pay anytime 24/7
- Avoid late fees
- Save stamps – go paperless
- Create payment reminders
Pay by Phone
Call the Tempe Utility Billing office at (480) 350-4311 to pay your bill over the phone. You’ll need to provide your 10-digit Tempe account number from your latest bill.
Phone payments can be made by:
- Debit or credit card
- Electronic check
A third-party processing fee of $1.50 is charged for debit/credit card payments. There is no fee for electronic check payments.
Pay by Mail
To pay your Tempe utility bill by mail, detach the payment stub from the bottom of your paper bill and enclose it with a check or money order. Be sure to include your Tempe account number on the check.
Mail your payment to:
City of Tempe
PO Box 5002
Tempe, AZ 85280
Expect 5-7 business days for mailed payments to process. Consider mailing at least 7-10 days before your due date to ensure on-time delivery. Late fees apply to payments received after your due date.
Pay in Person
You can pay your Tempe utility bill in person at Tempe City Hall located at 31 E 5th St, Tempe, AZ 85281. Both the 2nd floor Utility Billing office and 1st floor Cashier’s Office accept payments.
Accepted payment methods include:
- Cash
- Check
- Credit/debit card
- Money order
City Hall is open Monday to Friday from 8am to 5pm, except on city holidays. Expect potential wait times during peak lunch hours or end-of-month.
Auto-Pay
Forget late fees and save time by enrolling in auto-pay through the Tempe 311 portal. This automatically pays your Tempe utility bill from your chosen payment method each month on the due date.
To enroll, first create an online account. Then select auto-pay under “My Payment Options”. There are no fees to use auto-pay.
You’ll receive an email confirmation 7 days before the payment date as a reminder – no surprises!
Account Balance Notices
If your Tempe utility account has an outstanding balance 30 days past due, you’ll receive a notice that your service is subject to disconnection. This provides a 5-day grace period to make payment before shut off.
Avoid service interruptions and penalties by keeping your City of Tempe bill paid current. Call the billing office if you expect difficulty paying on time. Payment plans may be available.
Moving or Closing an Account
If you’re moving within Tempe or leaving the city, you must close out or transfer your Tempe utility account to avoid continuing charges. This can be done online or by phone.
Provide at least 3 days advance notice before your move date. You’ll need to provide a final meter reading and forwarding address to receive your closing bill.
Assistance Programs
The City of Tempe partners with charitable organizations to offer bill payment assistance if you are experiencing temporary financial hardship and unable to pay your utility bill.
Programs like the Tempe Community Action Agency and Save Our Seniors can provide one-time grants or loans to cover an outstanding balance on your Tempe account. Eligibility requirements apply.
Paying your City of Tempe utility bill promptly ensures continuous water, sewer, trash, and recycling service to your home or business. The Tempe 311 customer service portal provides a quick way to pay online 24/7. You can also pay by phone, mail or in person. Reach out if you need help paying your bill.
City of Tempe helping low-income families pay rent
How do I pay my utility bill in Tempe AZ?
Customer Services processes utility billing for water, sewer and solid waste services. Tempe wants to remind customers that there are many ways to pay your utility bill, including 24/7 options. You can pay online anytime. There is no charge for credit card payments. You can pay by phone – 480-350-8361. You can pay by drop box or by mail.
Does Tempe have a centralized online payment system?
Tempe’s new centralized online payment system went live today, May 26. You may notice the change when you are emailed your new eBill. Customers who pay with a credit card or who are set up to make recurring credit card payments will be affected by this change. When you receive your new eBill email, you will be directed to the new online payment portal.
How do I contact Tempe ebill customer service?
Call 480-350-8361 or email customerservices@tempe. gov. Tempe’s new centralized online payment system went live today, May 26. You may notice the change when you are emailed your new eBill. Customers who pay with a credit card or who are set up to make recurring credit card payments will be affected by this change.
What does the Tempe Municipal Utilities Department do?
By consistently delivering high-quality water and wastewater services to the Tempe community at a fair price and with great customer service, the Water Utilities Division of Tempe’s Municipal Utilities Department supports public health, quality of life, and economic vitality.
What does the water utilities division of Tempe do?
By giving the people of Tempe great customer service and high-quality water, wastewater, and stormwater services at a fair price, the Water Utilities Division of the Public Works Department supports public health, quality of life, and economic vitality.
Does Tempe have a water meter system?
Tempe is the first city in the Valley to use a fully automated system to read and bill all of its residential water meters. The new system keeps real-time records of how much water each home uses every hour. This is good for both the water company and the people who live in the area because they can see how much water they are using.
