Receiving utility bills for water, sewer, electricity, and other city-provided services is an inevitable part of being a homeowner or renter. But paying these bills doesn’t have to be a chore. The City of Ashland offers various convenient bill payment options to fit any schedule or preference. In this article, we’ll outline the ways Ashland utility customers can view balances and pay bills, discuss key features of each method, and provide tips for selecting the best payment solution for your needs.
Overview of City of Ashland Utility Services
The City of Ashland is the utility provider for electricity, water, sewer, and trash pickup services for local households and businesses in Ashland, Oregon. They handle billing and payment collection for these services through the City Utilities Department.
Customers receive a combined monthly statement for all utility charges The City also offers optional fiber internet service through Ashland Fiber Network (AFN) which can be bundled on the same utility bill
There are multiple ways for customers to pay their utility bill each month The City aims to provide flexible, convenient payment methods to fit any lifestyle.
Pay Online Through Citizen Access Website
The City of Ashland allows customers to view balances and make secure online payments through their Citizen Access website. To get started, you’ll need to:
- Visit www.ashland.or.us and click on “Pay Your Utility Bill”
- Create an online account by registering with your personal info
- Link your Ashland utility account to your Citizen Access profile
Once your account is set up, you can log in anytime to:
- Check your current balance
- View past billing statements
- Make one-time payments by credit/debit card or e-check
- Enroll in auto-pay to have payments automatically drafted from your bank account
- Go paperless by opting into electronic billing
Making online payments with Citizen Access is fast, easy, and secure. It also allows you to access previous bills and monitor your monthly utility costs.
Use the Walk-Up Payment Kiosk
For those who prefer paying their bill in person, the City of Ashland has a walk-up outdoor payment kiosk located right outside City Hall. Simply input your account number and scan your utility bill barcode to automatically pull up your balance.
You can then insert cash, make a credit/debit card payment, or drop off a check at the kiosk. It’s a quick, no-wait option for making a bill payment during your lunch break or while running errands around town.
Mail In Your Payment
Customers can also mail their utility payments to the City’s payment processing center:
City of Ashland
PO Box 35038
Seattle, WA 98124-3436
Be sure to mail your check or money order at least 5 business days before the due date to ensure on-time delivery. Include your payment stub or write your Ashland account number on the check.
Mailing bills is better than dropping them in the outdoor drop box, as mailed payments can be postmarked and tracked if ever lost.
Pay by Phone
For fast, simple bill pay without logging into your account, use the City’s automated phone payment system.
Call 541-488-6004 and follow the prompts:
- Select option 1 for making a payment
- Enter your Ashland account number
- Input your payment info on the secure line
The automated system is available 24/7. You can call to make one-time payments whenever it’s convenient for you.
Auto-Pay and Paperless Billing
Sign up for auto-pay and paperless billing to maximize convenience and earn a small discount on your monthly bill.
With auto-pay, your bill is automatically paid from your bank account each month so it’s always on time. Going paperless means you receive bills electronically rather than by mail.
Enroll through your Citizen Access online account or by contacting the utility department.
Choosing the Right Payment Method
With the various options offered by the City of Ashland, customers can choose the utility bill payment method that best matches their needs and preferences.
Here are some tips for selecting your preferred payment option:
- If you want payment reminders and automatic drafting, use online bill pay or auto-pay
- To easily monitor utility usage, access past bills, and go paperless, manage your account online
- For quick, in-person payments, visit the outdoor kiosk on your lunch break or while running errands
- To mail payments, send 5-7 days before due date and track with certified mail if concerned about lost mail
- Use phone payments for one-time bill pays when you don’t need full account access
The City aims to provide payment flexibility. Evaluate your priorities like convenience, tracking spending, avoiding late fees, and earning discounts to pick the best billing and payment process for your household.
Payment Assistance Programs
If you are struggling to pay your utility bill each month, the City of Ashland offers payment assistance programs based on income qualifications. These include:
- Payment arrangements – Set up a payment plan for overdue balances
- Low Income Energy Assistance – Offers bill discounts for qualifying households
- Senior low income discount – Year-round 25% discount for seniors meeting income criteria
Contact the utility department to learn more about eligibility and applying for utility financial assistance. They can help customers who are facing financial hardships avoid service disruptions.
Key Takeaways on Paying Your City of Ashland Utility Bill
- Online payments, walk-up kiosk, mail, phone, and auto-pay offer flexible ways to pay your City of Ashland utility bill.
- Manage your account and go paperless by using the online Citizen Access portal.
- Auto-pay and paperless billing provide convenience and discounts on your monthly bill amounts.
- Assistance programs are available for low-income residents and seniors needing help with utility bills.
- Pick the payment option that best matches your priorities and preferences each month.
As an Ashland utility customer, be sure to take advantage of the various payment methods offered by the City. Paying your monthly bill can be simple, fast, and convenient through online payments, the self-service kiosk, mail, or phone. Contact the utility department if you have any questions on getting started with online account access, enrolling in auto-pay, or applying for financial assistance.
Ashland Municipal Code 105.100
The City assumes no responsibility for loss or damage caused by lack of water volume or water pressure. The City agrees to provide water service to the applicant and/or customer at pressures and volumes as are available in the water system. Water service is subject to shut-downs and variations required for the operation and maintenance of the water system.
Ashland Municipal Code 14.1050
The City is not liable for interruption or shortage or insufficiency of electric power, or any loss or damage resulting from such, if the cause is beyond the Citys reasonable control.
Information about Online Bill Pay for City Utilities
How do I pay a bill in Ashland?
This excludes weekends and City of Ashland holidays. If you have any questions concerning this service, please call our Customer Service Representatives at (606) 385-3275. You can also pay by 24/7 phone line 1-888-705-1213. You can also enroll in Autopay, which will deduct your payment automatically from your bank account each month.
How do I get a water bill in Ashland?
1. Come in the office at 1700 Greenup Avenue room #103 2. Call by phone at (606) 385-3275 3. Email customerservice@ashlandky. gov 1. Apply for or transfer water service 2. Have service disconnected 3. Inquire about your water or tax bill 4. Pay any City of Ashland invoice or bill 5. Purchase Dog Tags 6. Apply for Yard Sale Permits 7.
Is Ashland liable if I don’t pay my utility bill?
If you lose money because your utility service was cut off because you didn’t pay your bill, the City of Ashland won’t be responsible. This program will equalize your annual utility bills over a 12-month period. If you would like more information, please email Utility Billing. If you are age 65, or age 60 and disabled, you may be eligible for a senior discount.
What services does Ashland provide?
The City of Ashland provides water, sewer, and trash services for citizens inside the city limits. Utility billing is handled by the Utility Clerk each month. Clients receive their monthly utility bills at the end of each month, and they are due by the 15th of each month at 5 p.m. m.
Does Ashland have an equal payment program?
The Equal Payment Program lets people in Ashland split the total cost of their yearly utility bills into 12 equal monthly payments. Enroll in paperless billing by contacting Customer Service.
Is Ashland Internet included in a monthly billing statement?
All services are included in one monthly billing statement. Ashland customers may also sign up for City internet service through Ashland Fiber Network (AFN). If you choose AFN as your internet service provider, this service will be billed to you every month along with your other City utilities. (Learn about AFN. ).
