Simplifying Bill Payment for Duke Energy Business Customers

Paying your Duke Energy bill should be simple and straightforward As a business customer of Duke Energy, you have many options to pay your bill quickly and securely In this article, we’ll explore the various bill pay choices available and provide tips for streamlining your payment process.

Online Bill Pay

The easiest way for Duke Energy business customers to pay their bills is through the online portal You can set up secure account access to view and pay bills electronically This allows you to avoid the hassles of mailing payments or visiting a payment center.

Some key advantages of online bill pay include:

• Convenience – Pay anytime, anywhere with an internet connection. Avoid mailing delays or waiting in line.

• Payment History – View up to 24 months of previous bills and payments for easy record keeping.

• Auto Pay – Set up recurring payments to be made automatically each month. One less thing to remember!

• Account Management – Update account and payment information as needed from your secure dashboard.

To get started with online bill pay, first create an account on the Duke Energy website. Make sure to have your account number handy. Then you can log in anytime to view your current bill and payment options.

Payments can be made directly from your bank account, or with a credit or debit card. You’ll receive email confirmation when your payment is made. It’s that easy!

Alternative Ways to Pay

While online bill pay is the most efficient option, we understand it doesn’t work for everyone. Duke Energy offers many other ways to pay your business bills, including:

• Mail – Detach the payment stub from your bill and mail with a check or money order. Allow 7-10 days for processing.

• In Person – Visit an authorized Duke Energy payment center or retail partner. Locations can be found on our website.

• Phone – Call our automated payment line anytime to make a payment using your credit/debit card or checking account number.

• Bank Bill Pay – Arrange through your bank to have payments sent automatically each month.

• Drop Box – Look for secure drop boxes in your area to hand deliver your payment.

No matter which method you choose, we make it as easy as possible to get your Duke Energy bill paid. Payment centers and drop boxes are open extended hours, and our call center is staffed 24/7.

When to Pay Your Bill

Duke Energy business bills are sent monthly and are typically due within 15 days of the billing date. However, you have up to 25 days from the billing date before a late fee is assessed.

I recommend paying your bill as soon as possible to avoid any late fees. The sooner your payment is received, the faster your account balance is updated. Set a monthly reminder on your calendar so your bill is paid on time.

If you need more time to pay, give us a call. Representatives may be able to offer a payment extension in qualifying situations. We want to work with you to maintain service, while avoiding service disruptions and late fees.

Managing Fluctuating Bills

Electricity usage in your business varies month to month based on many factors like weather, seasons, equipment usage, and more. This means your Duke Energy bill will fluctuate across the year. Here are some tips to help manage changing bills:

• Review usage history on your account to understand typical highs and lows throughout the year. This makes spikes less surprising when they hit.

• Set up budget billing to even out payments. Your payment stays the same each month to make budgeting easier.

• Shift usage during peak hours to reduce spikes in warmer or colder months.

• Ask about energy audits to identify efficiency improvements to help manage costs long term.

• Consider adding solar panels or other renewable energy sources to lock in predictable monthly payments.

Reaching out to your account manager at Duke Energy is a great way to discuss bill management strategies specific to your business. We aim to provide recommendations tailored to your needs and usage patterns.

Assistance Programs

If your business is experiencing financial hardship, Duke Energy offers assistance programs and payment arrangements to help you maintain service. Some options to explore:

• Payment extensions – Get additional time without late fees to pay past due balances.

• Payment plans – Set up a monthly payment plan for large past due balances.

• Hardship grants – Qualifying small businesses can receive one-time grants to help cover bill balances.

• Discounts – Eligible businesses can receive credits on their bills through various utility discount programs.

Reach out to our business customer service team to discuss your situation and which programs might help during difficult times. We know how essential it is to keep your lights on and power running, so please don’t hesitate to ask for help.

Let Us Know How We Can Help

Please reach out with any questions on paying your bill so we can point you in the right direction. We also welcome your feedback on how we can improve the billing and payment experience for business customers. Our goal is to make this process speedy, convenient, and hassle-free so you can focus on your business!