How to Pay Your Water Bill in Madison, Mississippi

Paying your water bill is an essential aspect of being a resident or business owner in the city of Madison, Mississippi. The city provides water service to around 4,800 households and companies. Knowing the different options for paying your Madison water bill can save you time and avoid late fees.

Below we’ll cover everything you need to know about paying water bills issued by the city of Madison, including online, by phone, in person and by mail.

Overview of Madison Water Billing

Here’s some background on water billing and payment in Madison:

• Bills are issued monthly by the city’s Public Works department

• Payment is due by the 10th of each month to avoid late charges.

• The utility provides online and phone payment options for convenience

• In-person payments can be made at City Hall or the Public Works office.

• Mailed checks are also accepted but take longer to process.

• Failure to pay may result in water service being disconnected.

• Low-income customers can apply for payment assistance if eligible.

Now let’s look at the different ways Madison residents and businesses can pay their city water bills.

Pay Online

The fastest and most convenient way to pay your Madison water bill is online:

• Go to www.madisonthecity.com and click on “Pay Water Bill.”

• Enter your 10-digit account number and exact balance due.

• Select a payment method such as credit card, debit card or e-check.

• Review and submit your payment information.

• You’ll receive an instant confirmation email with your payment details.

Paying online avoids the need to mail in or drop off payments.

Pay by Phone

You can also pay your Madison water bill easily over the phone:

• Call 601-856-8958 to reach the Water Department billing line.

• Provide your 10-digit account number and balance due when prompted.

• Follow the automated system instructions to make a card or check payment.

• Note down the confirmation number at the end for your records.

The phone payment option is quick and accessible without internet access.

Pay In Person

For those who prefer paying their water bill in person, you can visit:

• City Hall at 1004 Madison Ave during business hours.

• The Public Works office at 1239 Highway 51 north of Hoy Road.

• Bring your printed bill or know your account number.

• Make your payment by cash, check, money order or card.

• Obtain a receipt for confirmation and your files.

In-person payment allows you to get same-day processing and a receipt immediately.

Pay by Mail

Mailing in a check or money order is the traditional way to pay your Madison water bill:

• Detach the payment stub from your printed bill.

• Write the check or money order payable to City of Madison.

• Mail at least 7 days before the due date to avoid late fees.

• Keep the mailing confirmation or proof of receipt.

While slower, the mail-in option works if you prefer paying by check or money order.

Enroll in Autopay

For hands-free water bill payment, sign up for autopay:

• Complete and submit the autopay authorization form.

• Your checking account will be debited each month for the balance due.

• Update your account information if your details change.

• Cancel autopay at any time by contacting the billing office.

Autopay ensures your water bill is paid on time automatically every month.

Apply for Payment Assistance

The city offers payment assistance programs for low-income residents who cannot afford their water bill:

• Eligibility is based on household size, income and other qualifications.

• Applications are available from the Water Department or Public Works office.

• Required documents like tax returns must be included.

• Approved customers will have part or all of their bill forgiven.

Contact the Madison Water Department about applying for a payment assistance plan if needed. Payment extensions are also available if you cannot pay on time.

Paying your Madison water bill through the city’s online portal, by phone, mail or in person is simple and fast. Be sure to pay by the due date each month to avoid penalties and service disruption. Contact the Water Department billing office with any questions about your account.