Having health insurance provides important financial protection against unexpected medical costs. However you still need to pay your share of covered expenses in the form of premiums deductibles, and coinsurance. As a Medical Mutual member, you have several options for paying your bills conveniently online or by phone.
In this article we’ll provide the key information you need to pay your Medical Mutual invoices including
- Contact phone numbers for customer service
- Steps for setting up and using online bill pay
- Instructions for paying by phone
- Details on mail and automatic bank withdrawals
- Answers to frequently asked payment questions
Whether you prefer automated options or speaking to a representative, Medical Mutual aims to make paying your share of healthcare expenses as simple as possible.
Contact Medical Mutual Customer Service
If you have any questions about your Medical Mutual bill or want to speak to an agent to make a payment, contact customer service at:
- 800-382-5729 – For help with individual, family, or group health plan bills
- 800-982-3117 – For Medical Mutual Medicare Advantage plans
- 877-280-2989 – For Medical Mutual Medicare supplement plans
Representatives are available Monday through Friday from 7:30 AM to 7:30 PM Eastern Time.
When you call, have your Member ID card ready to provide your identification details. The agent can explain your bill, review payment options, take a credit card payment, and more.
Pay Medical Mutual Bills Online
The fastest way to pay is through Medical Mutual’s online member portal. You can make one-time payments or set up recurring automatic payments.
Follow these steps:
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Go to www.MedMutual.com and log in to the member portal with your username and password.
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From the menu, select “Pay Bill”.
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Choose the invoice you want to pay or set up auto pay. Enter your bank account or credit card information.
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Review the payment details and submit. You’ll receive a confirmation email with your payment receipt.
Online payments are fast, convenient, and secure. You can pay anytime 24/7 without waiting on hold.
Pay by Phone Through Automated System
You can also make credit card payments through Medical Mutual’s automated phone system.
Call 800-382-5729 and select the “Pay Bill” menu option. The system will guide you through the following steps:
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Enter your Member ID number
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Select the bill you want to pay
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Provide your credit card information
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Choose whether to make a one-time payment or set up recurring payments
After submitting your payment, you’ll receive a confirmation number. It’s quick and easy to pay your bill by phone without speaking to an agent.
Pay Bills by Mail
If you prefer to mail in paper checks, you can send payments to:
Medical Mutual
P.O. Box 6018
Cleveland, OH 44101-1018
Write your Member ID on your check or stub to ensure proper crediting to your account. Allow 7-10 days for mail delivery and processing.
Sign Up for Automatic Bank Withdrawals
You can have your monthly premium payments automatically withdrawn from your checking or savings account. To set this up:
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Download an Automatic Bank Withdrawal form from your online member account or request one by calling customer service.
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Complete and sign the form with your account details and select a withdrawal date.
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Mail or fax the completed form to Medical Mutual.
Once established, your payments will be deducted automatically on the designated date each month.
Frequently Asked Billing and Payment Questions
Here are answers to some common questions about Medical Mutual invoices and payments:
How do I get my bills online instead of paper statements? You can enable eBills through your online member account. Go to your Profile and select “Communication Preferences”.
What if I’m having trouble making a payment? Contact customer service and an agent can go over payment plan options to help with any financial difficulties.
When is my bill due and when are payments withdrawn? Medical Mutual bills are due on the 1st of the month. Auto bank withdrawals occur on the 15th (unless a different date is specified).
What happens if I miss a payment? Your account becomes past due after a 30 day grace period. If still unpaid after 60 days, your benefits may be suspended.
How can I change my payment method? Log in online or call customer service to update your payment details and preferences any time.
Paying Your Medical Mutual Bill is Fast and Easy
As a Medical Mutual member, you have flexible options to pay your premium invoices and cost shares conveniently online, by phone, or by mail. Payments are due by the 1st of each month to maintain continuous coverage. Set up auto payments or keep your account information handy to pay quickly through the member portal.
Contact customer service if you have any billing questions or need help managing your healthcare expenses. They’ll work to keep your benefits active and make paying your Medical Mutual bill stress-free.
Department Contacts Select from the drop down below:
- (Use Payer ID 29076)
- [email protected]
Eligibility, Benefits & Claims Inquiries Provider Inquiry Unit or MedMutual VoiceConnect® for Providers
- Monday – Thursday: 7:30 AM – 7:30 PM ET
- Friday: 7:30 AM – 6:00 PM ET
- Saturday: 9:00 AM – 1:00 PM ET
ReviewLink is Medical Mutuals web-based certification program for submitting select prior approval requests.
For more information, please see our ReviewLink Brochure (opens a new window).
If you are having technical problems with our website, please call the Help Desk at 1-800-218-2205.
