Paying your utility bill on time is an important responsibility as a resident of the City of Florence. The city offers several convenient options to pay your electricity, water, gas and other utility bills. This article will provide a comprehensive guide on how to pay your City of Florence utility bill.
Overview of City of Florence Utility Services
The City of Florence provides the following utility services to residents and businesses
- Electricity
- Water
- Gas
- Sewer
- Sanitation/Garbage Collection
The City of Florence Utilities department handles billing and payment processing for these services. Customers receive a monthly utility bill that includes charges for all active utility services
Payment Options
The City of Florence offers several ways to pay your utility bill. Customers can choose the most convenient payment method for their needs.
Pay Online
The fastest and most convenient way to pay is online through the customer portal at https://ubill.cityofflorence.com/. You can set up an account to view your bill, payment history and enroll in auto-pay. One-time payments can also be made as a guest without an account.
Online payments can be made with a credit/debit card or electronic check. There is a $5.45 convenience fee for credit/debit card payments.
Pay By Phone
Call 843-665-3155 and select option 1 to make a payment over the phone using a credit/debit card or electronic check. The $5.45 convenience fee applies to credit/debit card payments.
Bank Draft
Enroll in auto-draft payments from your bank account each month. No convenience fees apply. Complete the online authorization form to enroll.
Bank Online Bill Pay
Use your bank’s online bill pay system to send a payment to the City of Florence. Allow 5-7 days for the payment to process.
Drop Boxes
Place your check or money order payment in one of the secure drop boxes located in the parking lot behind City Hall at 324 West Evans Street. Include your payment stub or account number.
By Mail
Mail your check or money order with the payment stub to:
City of Florence Utility Billing
PO Box 63010
Charlotte, NC 28263
Or send to:
City of Florence Utility Billing
324 West Evans Street
Florence, SC 29501
In Person
Bring your payment to the Utility Billing office at 324 West Evans Street. Office hours are Monday-Friday from 8:30am to 5:00pm.
The City of Florence does not accept cash payments.
Payment Due Date
Utility bills are due on the 28th of each month. Payments received after the due date will incur a late fee.
If the due date falls on a weekend or holiday, payments are due the next business day.
Budget Billing
Customers can enroll in a budget billing plan to pay a fixed amount each month based on their annual utility usage. This helps even out seasonal fluctuations in bills. Customers pay any overage or shortage in May when the budget is reconciled annually.
Payment Assistance Programs
The City of Florence offers payment assistance programs for qualifying low-income households and seniors:
-
CARES – Provides a $5 discount per utility service and can assist with past due balances.
-
Social Security Payment Plan – Moves the due date to align with Social Security payment schedules.
Contact Utility Billing for details on assistance programs.
Avoid Late Fees and Disconnection
Pay your utility bill by the due date to avoid a 10% late fee on the balance owed. If a bill remains unpaid, utility services are subject to disconnection.
A $30 disconnection fee and a deposit may be required to restore services after a disconnection.
Summary
- Pay online, by phone, mail, auto-draft or in person
- Budget billing available to even out payments
- Payment assistance programs for those in need
- Pay by due date to avoid late fees and disconnection
Paying your City of Florence utility bill is easy with multiple options. Choose the most convenient method and pay by the due date each month. Contact Utility Billing if you have any questions about your bill or available programs.
After-Hours, Nights, Weekends, Holidays:
Customer Service Department(256) 760-6512 General account questions, connects/disconnects, and account information.
Customer Service Department Appointments for Service(256) 760-6300
Collections(256) 760-6525 Late Payments, extensions, disconnects and reconnects due to non-pay.
Welcome to Florence, AlabamaSearch
Florence Utilities provides you with the utmost friendly, professional, and expedient customer service. We are responsible for providing the residents of Florence with Electricity, Gas & Water services.
- Monday – Friday 8:00 a.m. – 5:00 p.m.
- Customer Service Department(256) 760-6512 General account questions, connects/disconnects, and account information.
- Collections(256) 760-6525 Late Payments, extensions, disconnects and reconnects due to non-pay.
- Outages & Interruptions of Electricity(256) 764-4456
- Outages & Interruptions of Natural Gas, Water & Waste Water (256) 760-6490
City of Florence rolls out new program to help residents pay utility bills
FAQ
How much is the water bill in Florence, SC?
Water and Sewer RatesFlorenceWaterSewerCoward, Town of$ 17. 15$ 60. 19Florence, City of$ 26. 33$ 45. 49Johnsonville, City of$ 36. 30$ 31. 70Lake City, City of$ 21. 87$ 49. 38.
Where can I pay my water bill in California?
You can pay your Cal Water bill at our office using the safe outdoor drop box or at a Western Union pay station in your neighborhood ($1 Western Union service charge waived right now). Your Customer Center address can be found on the district information page.
How do I report a power outage in Florence Alabama?
Dial 256-764-4456 (24 hours a day) to report an electrical outage. If all of our operators are busy, you can report the outage to our Outage Management System. If your phone number is recognized by the computer, it will locate your account information for our Dispatcher.
How do I pay my water bill in Alabama?
We use First Billing Services for pay-by-phone eCheck, credit and debit card payments. To speak with a Live Agent, call (855) 270-3592. To use their Automated Payment System, call (888) 562-3451. First Billing Services will charge the following fees for this service.
Who is Florence utilities?
Florence Utilities provides you with the utmost friendly, professional, and expedient customer service. We are responsible for providing the residents of Florence with Electricity, Gas & Water services. Use this form to sign up for Paperless Billing, Budget Billing or Autopay. Bill paying convenience at your fingertips.
Does Florence accept online payments?
For questions on online payments, outstanding balances, etc. please contact City Hall during operating hours at (719) 784-4848. You can pay the City of Florence online for things like water bills (please have your account number ready), permits, licenses, the cemetery, and more…
Does Florence utilities have any input on how the funds are spent?
Florence Utilities will not have any input on how the funds are spent by the school systems. For any changes to your contribution, please contact Florence Utilities Customer Service 256-760-6512. Neither the school system nor their employees have access to your utility account information.
How do I change my contribution to Florence utilities?
For any changes to your contribution, please contact Florence Utilities Customer Service 256-760-6512. Neither the school system nor their employees have access to your utility account information. Thank you for your participation.
How does Florence utilities contribute to public schools?
Customers of Florence Utilities can give money to the public school systems in our service area, such as Florence City Schools or Lauderdale County Schools. Customers who want to join the program on their own will need to fill out the Excellence in Education form.
Will Florence City Council increase water & wastewater rates in 2024?
The Florence City Council reviewed and approved a 5% rate increase for City Services utilities, which includes water, wastewater, stormwater, and street maintenance fees on May 14, 2020. The prices for these services will go up by 5% starting July 1, 202024, in line with the budget that was approved for the 202023–2025%20biennium.
