Keeping the lights on takes teamwork between Jackson Purchase Electric and its members. As a member, understanding your different payment options allows you to easily and efficiently pay your electric bill each month. This article will provide an overview of Jackson Purchase Electric and the various ways members can submit bill payments.
About Jackson Purchase Electric
Jackson Purchase Energy is a member-owned electric cooperative providing power to over 36,000 homes and businesses across western Kentucky. Key facts
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Not-for-profit co-op focused on providing safe, reliable electricity
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Democratically governed by a board elected by co-op members
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Committed to improving local communities beyond just power delivery
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Owns and maintains over 5000 miles of power lines and infrastructure
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Employs 85 Kentuckians who take pride in member service
As a Jackson Purchase member, you have a voice in co-op operations and access to cost-based electric rates.
Understanding Your Electric Bill
Jackson Purchase Electric sends bills monthly detailing your power usage and charges. Key bill sections include:
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Account summary – Payment due date, total due, account number
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Meter readings – Usage since last bill in kilowatt-hours (kWh)
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Billing summary – Breakdown of all current charges
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Message center – Important notices and member programs
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Payment stub – Remit portion to submit with payment
Review your bill carefully each month and contact Jackson Purchase with any questions.
Ways to Pay Your Electric Bill
Jackson Purchase offers numerous payment options to fit every member’s needs:
Pay Online
The easiest way to pay is through Jackson Purchase’s online portal at www.jpenergy.com. Benefits include:
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24/7 access from any device
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Payment tracking and history
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Store payment methods for easy repeat use
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Accepts all major credit cards and e-checks
Pay via Mobile App
Download the Jackson Purchase mobile app (available for iOS and Android) to conveniently pay bills on the go. You can also monitor usage and report outages through the app.
Pay by Phone
To make a quick one-time payment, call 1-855-386-9920 and follow the automated prompts. Maximum payment is $2,500 per call.
Pay in Person
Visit the Jackson Purchase office at 6525 US Highway 60W in Paducah to pay your bill in person with cash, check, or credit/debit.
Pay at Partner Locations
Jackson Purchase has partnered with Dollar General, CVS, Walgreens, and Family Dollar stores throughout its service area to allow cash payments up to $500.
Pay at Kiosks
Self-serve kiosks located at select Banks Market and Walmart stores allow bill payment any time of day.
Pay by Mail
Mail your payment stub and check to P.O. Box 3000, Hopkinsville, KY 42241 to pay your bill through the postal service. Please allow 5-7 business days for processing.
Pay via Auto-Pay
For ultimate convenience, enroll in monthly auto-pay and your bill will be paid automatically on the due date via bank account or credit card.
Pay in Person
Visit the Jackson Purchase office at 6525 US Highway 60W in Paducah to pay your bill in person with cash, check, or credit/debit.
Payment Assistance Programs
If you are struggling financially, Jackson Purchase offers programs to assist members:
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Payment arrangements – Setup installments to divide balance
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Prepay billing – Pay ahead to avoid running a balance
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Budget billing – Pay consistent amount based on usage history
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LIHEAP assistance – Federally-funded bill help for low incomes
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Project Deserve – Helps elderly/disabled members in need
Contact Jackson Purchase to learn more about these money-saving programs.
Avoid Late Payment Fees
Jackson Purchase charges a 5% late fee on any balance still unpaid after the due date. To avoid fees:
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Pay the full Total Due by the due date each month. This date varies.
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Enroll in auto-pay or budget billing to pay consistently.
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Contact JPEC before the due date if you’ll need an extension.
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Pay via quick options like online, phone, or app for on-time payment.
Partnering With Jackson Purchase
As a member, you have a voice in your electric co-op. Attend annual meetings to vote for the board and learn about Jackson Purchase’s inner workings. By paying bills promptly and getting involved, we can power our community’s future together. Reach out with any questions on payment options or managing your electric account.
How to Read My Newly Designed Billing Statement
We redesigned our billing statement with you in mind. See an example of the new billing statement here. Newly Designed Billing Statement
How much will an outdoor light cost?
You can review JPEC’s outdoor light rate schedule.
2023 Jackson Purchase Energy drive-thru registration
FAQ
What is paying bills online?
One digital service that lets businesses offer customers the chance to pay their bill online is online bill pay. With online bill pay, customers can pay the business directly from their bank account, credit card, or another method of payment.
How does Jackson Purchase energy pay?
Jackson Purchase Energy offers several payment and billing options for your convenience. You can arrange for your payment to be automatically deducted from your checking account each month. You will still get a bill for the use of the service, but you won’t have to send a payment. Instead, your checking account will be charged automatically.
How do I pay my Jackson Energy Bill?
This link makes it easy to pay your bill, but it doesn’t show you how much you’ve used or give you any other account information. Jackson Energy accepts bill payment with Visa, Mastercard and Discover credit cards. Swipe machines have been put in Jackson Energy offices so that credit and debit card payments can be made safely.
What payment methods does Jackson Energy accept?
Jackson Energy accepts bill payment with Visa, Mastercard and Discover credit cards. Swipe machines have been put in Jackson Energy offices so that credit and debit card payments can be made safely. The machines are identical to the ones used in Walmart, Kroger and other major retailers.
Will I receive a bill if I use Jackson Purchase energy?
You will still get a bill for the use of the service, but you won’t have to send a payment. Instead, your checking account will be charged automatically. The money moving from your bank to Jackson Purchase Energy will show up on your bank statement and act as proof of payment.
What is the average bundled electricity bill for Jackson Purchase energy?
The average monthly bundled electric bill for Jackson Purchase Energy customers is $135.00.
How do I pay my Jackson Energy Bill at a kiosk?
A new feature on Jackson Energy bills makes paying at a local kiosk easier. Your electric bill now features a QR code for kiosk payments. If you’re paying at a kiosk, simply scan the code and it automatically accesses your account. For directions to any of our kiosks please visit: Kiosk Locations.
