Managing medical bills from different providers can quickly become complicated and time-consuming. At Holy Cross Health, we aim to simplify payments for the care our patients receive. That’s why we offer MyChart, an online bill pay and patient portal system, to provide a one-stop shop for handling billing and more.
If you or a loved one has visited Holy Cross Hospital in Silver Spring, MD, Holy Cross Germantown Hospital, or another Holy Cross facility, you likely received top-notch care. Now it’s time to pay your bill conveniently through MyChart
With MyChart, you can view balances, make secure payments, set up payment plans, go paperless, and access other account tools in one place. Read on to learn how MyChart makes managing Holy Cross Health bills easier
Accessing MyChart for Holy Cross Bill Pay
Getting started with MyChart is quick and easy. Visit mychart.holycrosshealth.org and either login with your existing username and password or click “Sign Up Now” to create a new account.
You’ll need your Holy Cross Health account number, which is on printed statements, or date of birth and last four digits of your social security number Once logged in, select “Billing” from the menu to manage your account
Pay Your Holy Cross Bill Online 24/7
The MyChart billing center allows you to:
- Check account balances
- Make one-time payments
- Set up recurring payments
- Pay hospital and physician bills
- Pay with credit/debit card, HSA, or eCheck
- View payment history
With round-the-clock access, paying bills on your schedule is convenient. MyChart also stores payment info for quick repeat use.
Additional MyChart Benefits
Along with easy bill pay, MyChart offers several other advantages:
- Go Paperless – Opt out of mailed statements
- Communicate with Your Care Team – Message doctors
- Schedule Appointments – Book online through MyChart
- View Test Results – Test results delivered fast
- Request Prescription Refills – Quick refill requests
- Video Visits – See providers virtually
So MyChart is truly your one-stop patient portal for managing healthcare needs!
Still Have Billing Questions?
If you need additional assistance, Holy Cross Health’s billing department is available by phone Monday-Friday 9AM-5PM at 833-961-2458 or email [email protected].
You can also learn about financial assistance programs, long-term payment plans, health insurance options, and price estimates on the Holy Cross website.
I recommend using the convenient MyChart system to take control of your Holy Cross Health medical bills. Spend less time on paperwork and more time on your wellbeing!
We Support Price Transparency
For our patients to understand their potential financial liability for hospital services, we are making our hospital charges available to patients. Click here for our Price Estimates page.
Hospital charges vary based on the type of care provided. The price can differ from patient to patient for the same services. The price will be different for complications or different treatments for the patients personal health condition. Patients also may qualify for financial assistance. Please contact our Pricing Department at 954-542-0277 Option 2 for a price estimate for a Hospital service or to find out if you qualify for financial assistance. To help expedite your request to obtain an estimate, when calling please provide us with the following: Name, Address, Date of Birth, Insurance Name and ID number, all CPT codes for any testing and ICD-10 or diagnosis codes.
For information about hospital quality and prices, see:
- MissionToCare.org
- The Consumers Guide to Understanding Healthcare Prices
- FloridaHealthPriceFinder | The service bundle information is a non-personalized estimate of costs that may be incurred by the patient for anticipated services. Actual costs will be based on services actually provided to the patient.
Patients are also encouraged to contact members of their care team (e.g., your doctor(s) and other health care providers at the Hospital) to ask:
- for a personalized estimate of the cost of the services they will provide;
- how and when you may be billed for their services; and
- whether your care team participates with your insurance plan
The Hospital contracts with the following independent healthcare practitioner groups to provide services to patients at the Hospital who may bill Patients separately for their services:
- Radiology Services – South Florida Medical Imaging, P.A.; 2929 E. Commercial Blvd., #600, Fort Lauderdale, FL 33308 Phone: (954) 636-2290
- Hospitalist Services – Sound Inpatient Physicians, Inc.; P.O. Box 743522, Los Angeles, CA 90074-3522; Phone: (866) 765-0513
- Surgical First Assist Services – Florida Practitioners, LLC, d/b/a AP Health, 1995 E. Oakland Park Blvd., Suite 310, Fort Lauderdale, FL 33306; Phone: (866) 996-8011
- Emergency Room Physicians – Holy Cross Emergency Room Physicians, P.A. c/o Ventra Health (800) 833-9986 or (904) 346-3088
When working with your insurance company, we encourage you to:
- Call your insurance provider prior to hospital admission, test or doctors visit. (Patients may receive a separate bill from other providers (i.e. Radiologists, Anesthesiologists) and those providers may or may not participate in the same health plans as the hospital. Consumers are encouraged to contact their provider to determine health plan participation.)
- Have your insurance card ready with plan/provider/member ID number and the name and/or type of plan (HMO, PPO, etc.).
- Verify that Holy Cross Hospital and the Holy Cross Medical Group are “in-network.”
- If your plan is an “Exchange Plan,” ask the insurer if Holy Cross participates in the plan.
- If we are not in your plan, ask if your benefit plan has “out-of-network” benefits, and what are the out-of-network copayments or coinsurance.
- Share with them the date of scheduled service, if booked.
- Share the name of the procedure to be performed.
Holy Cross Hospital makes an effort to contract with most insurance companies to help keep out-of-pocket expenses to a minimum for all individuals and families. Holy Cross Hospital works with most major insurance plans, such as Medicare, Medicaid, and many commercial HMO and PPO plans. Please refer to your insurance plan booklet or contact your insurance company to verify the participation of Holy Cross Hospital and its subsidiaries. The plans listed below are accepted either by the Hospital, Medical Group and/or the Outpatient Surgery Center.
Guides to Accepted Health Plans
No Surprises Act – Balance Billing Protections
The No Surprises Act protects patients from large and unexpected surprise bills for out-of-network emergencies and certain non-emergency services provided in in-network health care facilities. Learn more | Aprende más (PDF 99KB)
Why Did I Get This Medical Bill or Why Was My Medical Claim Denied?
Can I pay my Holy Cross hospital bill online?
If you have an old bill from our old system (before October 31, 2022) and want to pay it online, please check to see if it’s for a visit to Holy Cross Hospital or Holy Cross Medical Group if you want to pay it online. What bill are you trying to pay?.
How do I contact Holy Cross Hospital if I have billing questions?
Pay My Bill Have Questions About My Billing? If you have questions about your bills from a visit to Holy Cross Hospital, you can email them to our Central Business Office at hospital billing@holy-cross. com or call 1-833-961-2452 to speak to a representative in our Patient Financial Services Department.
What payment methods does Holy Cross Health accept?
Holy Cross Health has improved our billing systems so that you can pay your bills in a safe and easy way, both online and by mail. We accept Visa, Mastercard, Discover and American Express. For your convenience, all patient bills can be paid through our new patient portal, MyChart.
How do I contact Holycross health?
If you have questions about your bill, customer service reps are available Monday through Friday from 9 a.m. to 5 p.m. m. to 5 p. m. Eastern Time (8 a. m. to 4 p. m. Central Time) at 833-961-2458 or billing@holycrosshealth. org. Pay your bill online or learn how to make payment arrangements.
Does Holy Cross health offer financial assistance?
Holy Cross Health’s financial assistance program offers free or discounted services to patients who qualify. Applications and information are available online or through the financial counselors, cashiers, and inpatient registration areas. Learn more about Holy Cross Health’s Financial Assistance Program.
Where can I get my Holy Cross health records?
Holy Cross Health MyChart lets you see all of your hospital records, doctor notes, and test results from any of our facilities or from 100 Holy Cross Medical Group providers. We are a member of Trinity Health, one of the nation’s largest Catholic health systems.
