Paying your water bill on time is important to avoid late fees and service interruptions. Charleston Water System offers various convenient payment options to customers including online, by phone, by mail or in person. This comprehensive guide will explain the quickest and easiest ways to pay your Charleston water bill.
Online Bill Pay
The fastest way to pay your water bill is online through Charleston Water System’s secure payment portal.
To pay online:
-
Go to wwwcharlestonwatercom
-
Click on “Pay My Bill” at the top of the page.
-
Select “Pay Water/Sewer Bill Online”
-
Enter your 10-digit account number and 4-digit PIN.
-
Choose a payment amount and select a payment method.
-
For credit/debit payments, enter your card details. For e-check, enter your checking account information.
-
Review payment summary and click “Submit Payment”.
Payments made before 3:30 PM on business days will be posted to your account the same day. You’ll receive an email confirmation with your payment details.
Pay By Phone
Charleston Water System offers a 24/7 automated phone payment system.
To pay by phone:
-
Call (843) 727-6800.
-
Select option 1 for the automated system.
-
Enter your 10-digit account number followed by the # sign.
-
Enter your 4-digit PIN followed by the # sign.
-
Choose option 1 to make a payment.
-
Select your payment method and amount.
-
For credit/debit cards, enter your card number, expiration date and CVV.
-
For e-check, enter your checking account number and routing number.
-
A confirmation number will be provided once the payment is processed.
Phone payments completed before 3:30 PM on business days will post to your account the same day.
Pay By Mail
To pay your water bill by mail:
-
Write your 10-digit account number on your check or money order.
-
Make it payable to Charleston Water System.
-
Write your service address on the check if different than your mailing address.
-
Mail your payment to:
Charleston Water System
PO Box B
Charleston, SC 29402
Allow 7-10 business days for mailed payments to be received and posted to your account. Include your payment stub or write your account number on the check to ensure proper crediting.
Pay In Person
You can pay your Charleston water bill in person at:
-
The Main Office at 103 St. Philip Street, Monday-Friday from 8:00 AM to 5:00 PM.
-
Authorized payment locations – Walmart, BI-LO, Piggly Wiggly, Harris Teeter, and Publix.
-
Night drop box at the Main Office available 24/7.
Cash, check, money order or credit/debit payments are accepted. Payments received at the Main Office before 5:00 PM on business days are posted the same day.
Payment Assistance Programs
If you are having difficulty paying your water bill, Charleston Water System offers programs that may be able to help including:
-
Payment arrangements – Set up a payment plan to pay your balance over time.
-
CarePayment Plan – Interest-free loans to pay off your balance.
-
Bill Discount Program – Discounts up to 30% for qualifying low-income customers.
Be sure to contact their customer service department right away if you anticipate any problems paying your bill on time.
Manage Your Water Account Online
Charleston Water System offers an online customer portal where you can:
-
View real-time account balances
-
Access billing statements
-
Check payment history
-
Update account information
-
Set up autopay
-
Receive paperless billing
-
Monitor water usage
To register, visit their website and click on “MyUtilityConnect” to create your online account. Accessing your account online makes managing your Charleston water service quick and easy.
Avoid Late Fees and Service Disruption
Paying your water bill by the due date will help you avoid:
-
Late payment fees of 1.5%
-
Final late notice fees of $5.00
-
Water service interruption
-
Paying reconnect fees
If your service is disconnected for nonpayment, all past due amounts plus a $40 reconnect fee must be paid before restoring your water service. Avoid fees and disruptions by paying on time.
Authorized Payment LocationsWestern Union centers in the stores below accept bill payments for a $00 fee. Hours of operation may vary. Payments after 4 p.m. or on weekends or holidays will be credited to your account the next business day. If your water service was shut off due to nonpayment and you make a payment at one of these locations, please call our Customer Service department at (843) 727-6800.
- 1015 King St
- 4400 Dorchester Rd
- 2144 Savannah Hwy
- 8780-A Rivers Avenue (Otranto)
VIDEO: Sullivan’s Is. mayor fires back at Charleston Water System in billing dispute
FAQ
How do I pay my Charleston water bill?
Pick option 1 when you call 843-727-6800 to see your balance or use a credit or debit card to make a payment (American Express, Visa, MasterCard, Discover). The automated system is available 24/7.
How do I pay my water bill in California?
You can pay your Cal Water bill over the phone by calling (888) 598-9824 (toll-free). You can use a bank account, a Visa (credit or debit), MasterCard (credit or debit), or Discover card.
What is the average water bill in Charleston, SC?
The average City of Charleston resident paid a combined $93. 44 per month for water and sewage in 2021, according to the South Carolina Rural Infrastructure Authority. Customer bills vary depending on how much water is used, where they’re located, and their meter size.
How many customers does the Charleston water system Bill?
The Charleston Water System bills 4,000 customers for the department. The current sewer service area covers approximately 263 square miles. The department runs two wastewater treatment plants: the Lower Wastewater Treatment Plant in North Charleston and the Upper Wastewater Treatment Plant in Saint George.
Why is Charleston water system e-pay unavailable?
The E-Pay service for Charleston Water System will not work from March 18, 2023, 10:00 AM to March 18, 2023, 5:00 PM because of system maintenance. NEW USER: Register today. EXISTING ONLINE CUSTOMER: Sign in below to manage your account. Enroll today to support water-related charitable causes via your monthly bill.
How do I pay my Charleston Sanitary Board bill online?
The Charleston Sanitary Board is offering online account management. Click the link below to register: The Charleston Sanitary Board is offering a convenient payment option. You can now pay your municipal fee bill by phone. You must pay your bill in full and there is a $4. 95 convenience fee. Please call 877-358-6792 to use this payment option.
How do I pay my utility bill in Charleston WV?
Other options to pay your bill: Mail your payment and bill stub to P. O. Box 7338, Charleston, WV 25356. Pay your bill with a credit card over the phone by calling 1-888-299-1480. Pay in person at 661 S George Street, M-F 9:00 a. m. until 5:00 p. m. There is a drop box for after-hours payments. Copyright 2024 Charles Town Utility Board.
How can I pay my water bill in Charles Town?
The Charles Town Utility Board is where you must send your water bill payment if you live in Charles Town. Several payment options are available for your convenience, including paying in person at 661 S. George Street, Monday through Friday from 9:00 a. m. until 5:00 p. m.
Does Charleston water system store my Card number?
Yes. Your card number is sent to and stored by a third-party card processor using encryption technology. After that, all transactions are carried out with a secure code that doesn’t reveal your identity. Charleston Water System at no time stores the card number in our environment.
