Paying your water bill to the City of Pasadena is now quick and easy thanks to their online payment options You can view, manage, and pay your Pasadena water bill completely online through their user-friendly web portal or mobile app. This article outlines everything you need to know about setting up an account, paying your bill, and taking advantage of the convenient features
Creating an Online Account
To get started with Pasadena’s online water bill pay system first you’ll need to set up an account. Here’s how
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Go to the bill pay website at https://pwp.cityofpasadena.net/paymentoptions/
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Click on “Create My Account” and fill out the registration form.
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Enter your account number, email address, and create a password.
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Accept the terms and conditions.
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Verify your account via email confirmation.
Once your account is activated, you can immediately log in to access your water account dashboard and all of the great self-service options.
Viewing & Paying Your Bill
After logging in, your account dashboard displays important details like your current balance, last bill amount, payment due date, water usage statistics, and more. You can view a PDF of your latest bill as well as access previous statements.
To pay your water bill online, simply:
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Click on “Pay Bill” from the account menu.
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Choose to pay the full balance or enter a custom partial payment amount.
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Select payment method – credit card or bank account.
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Review details and submit payment.
The online system accepts Visa, Mastercard, American Express, Discover cards, or electronic checks. You’ll receive a confirmation email after your transaction is processed.
Convenient Auto-Pay
For maximum convenience, you can enroll in auto-pay to have your water bill paid automatically each month. With auto-pay, you don’t have to remember to log in and submit payment by the due date.
Auto-pay can be set up for credit cards or bank accounts. You can update your preferences or cancel auto-pay anytime through your online account.
Account Management Features
In addition to bill payment, Pasadena’s online portal allows you to:
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View water usage statistics and trends over time.
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Update account information like mailing address, email, phone number.
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Go paperless by enrolling in electronic billing.
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Set up billing reminders and due date alerts.
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Check previous statements and payment history.
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And more!
Managing all aspects of your water account is quick and easy in one convenient place.
Mobile App for On-the-Go Access
For paying your water bill and managing your account on-the-go, Pasadena offers a mobile app for iOS and Android devices. With the app you can:
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Pay your water bill immediately with just a few taps.
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Securely store payment information for fast checkout.
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Review statements and account balance.
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Monitor water usage and billing amounts.
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Receive notifications for billing alerts, leaks, outages and more.
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Initiate customer service requests 24/7.
Benefits of Paying Online
Paying your Pasadena water bill through the online portal provides many great benefits including:
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Convenience – Pay anytime, anywhere through the web or mobile app. Avoid mailing payments.
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Payment options – Use credit/debit cards, bank accounts, or set up automatic payments.
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Account management – Review statements, monitor usage, update details, contact support.
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Paperless billing – Go green and reduce clutter with electronic billing.
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Payment reminders – Receive bill notifications by email, text or app push.
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Payment history – View past statements and payments within your account.
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Mobile access – Pay bill and manage account on-the-go with the mobile app.
Take advantage of the convenience and account control by signing up to pay your Pasadena water bill online today!
PWP offers several fast, simple, and secure ways to pay your bill.
Log into your online account to enjoy the convenience of secure auto-pay options; plus, see your usage history, request a payment extension, and more.
Learn more about logging in for the first time with this instructional video.
Send your bill stub with a check or money order to :
City of Pasadena, Municipal Services P.O. Box 7120 Pasadena, CA 91109-7220
Pay with Credit Card by Phone
To make a payment by phone, call Customer Service at 626.744.4005 and have your PWP account number ready. Visa, MasterCard, American Express or Discover cards are accepted. Payments made with an ATM card must be made in person.
PWP’s payment office is located at the below address. Our cashiers accept ATM card, cash, check, or money order payments.
Municipal Services Payment Center / City Hall 100 N. Garfield Ave., Room N106 Pasadena, CA 91109
City of Pasadena Water Billing Department
FAQ
What is the phone number for Pasadena Water and Power pay bill?
To make a payment by phone, call Customer Service at 626. 744. 4005 and have your PWP account number ready.
Where do I pay my water bill in Laurel Mississippi?
Our water bill drop box is on the side of City Hall that faces Yates Avenue. You can also pay in person at City Hall, or you can mail your payment to us. You can also pay online from this website.
Where can I pay my city of Houston water bill in person?
Please visit your nearest Kroger, HEB, Fiesta Walmart. Here you can pay your bills in a number of different ways, see what’s going on with your account, print out old bills, and lower your bill by controlling how much water you use. Start or Transfer your water service today for residential customers only.
What is the city of Pasadena Customer Service number?
Service
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Phone
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City Information Operator
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(626) 744-7311
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Abandoned Shopping Carts
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(626) 744-7311
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Abandoned Vehicles
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(626) 744-6440
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Affordable Housing
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(626) 744-8300
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