How to Pay Your Madison Water Bill: A Step-by-Step Guide

If you live in Madison, Wisconsin and receive city water service, you’ll need to pay a water bill periodically to the Madison Water Utility. This municipal department provides water to over 250,000 residents in Madison and surrounding areas. They bill for water usage on a quarterly basis. Here is a comprehensive guide on how to pay your Madison water bill through the available options.

Overview of Madison Water Utility Bills

The Madison Water Utility sends out water bills quarterly to customers Your water usage for the prior 3 months is totaled and billed, Bills are mailed out near the end of each quarter

These are the billing periods:

• January – March
• April – June
• July – September
• October – December

Water bills include charges for your water service and consumption They may also include these additional monthly fees depending on your location

• Sewer
• Stormwater
• Urban forestry
• Landfill
• Resource recovery

So your complete Madison water bill covers more than just water!

When to Pay Your Madison Water Bill

The due date for paying your Madison water bill is typically a few weeks after the bills are mailed out. Due dates vary but are usually around the 20th of the first month in the next quarter.

For example – the due date for January – March bills is normally around April 20th.

If your bill is past due, a late fee of 1% per month will be added to the overdue amount. Your water may also be shut off if the bill remains unpaid. So be sure to pay each water bill by the due date.

Ways to Pay Your Madison Water Bill

You have several options for paying your Madison water bill:

Online

• Pay as a guest or set up an account at MunicipalOnlinePayments.com
• Enroll in autopay
• No fee for payments from checking/savings accounts

Phone

• Call 877-822-8414 for the automated system
• Pay with debit/credit card or checking/savings account

Mail

• Send check or money order to City Treasury PO Box
• Include your bill stub

In Person

• Pay at Madison Water Utility office on Olin Ave
• Pay at City Treasury office on MLK Jr Blvd
• Accepts cash, check, debit/credit

Drop Box

• Use the after hours drop box on Olin Ave for check payments

Review current payment fees on the Madison Water Utility website before paying your bill. There is no fee for online checking/savings payments. Credit and debit cards have a $2.95 service charge per transaction.

Step-by-Step Instructions for Paying Your Bill Online

Paying your Madison water bill online is easy and convenient. Just follow these steps:

1. Go to MunicipalOnlinePayments.com

2. Select “Pay Without Registering” if paying as a guest

3. Enter your 10-digit account number and the amount due

4. Enter your payment information on the secure page

5. Choose a payment account – checking, savings, debit or credit

6. Confirm your information and complete the payment

7. Get a confirmation that your payment was processed

Sign up for a free account to access advanced features like autopay, ebilling, payment history, and account management.

Frequently Asked Questions About Paying Water Bills

• What if I lost my water bill? Call the Water Utility billing office to get your balance. Sign up for electronic billing to always have access to your bills.

• Are late fees ever waived? A one-time courtesy waiver of late fees may be granted if you have a good history of on-time payments.

• Can I get an extension on my due date? Unfortunately no – bills must be paid by the due date to avoid penalties. But you can call the billing office to discuss a payment plan if needed.

• What is the charges for credit/debit card payments? There is a $2.95 convenience fee per transaction for paying by credit or debit card.

Paying your quarterly Madison water bill is easy through the online portal or by phone, mail, or in person. Be sure to pay your bill by the due date to avoid late fees or service disruption. Contact the Madison Water Utility billing department if you have any questions about your account or payment options.