Paying your bill on time is an important part of being a Boon and Sons customer. As a local waste management company serving the Rochester, NY area for over 60 years Boon and Sons relies on its customers to pay their bills promptly so they can continue providing reliable service. Here is everything you need to know about paying your Boon and Sons bill online, by phone by mail or in person.
Overview of Boon and Sons
Before getting into the specifics on how to pay your bill let’s take a quick look at who Boon and Sons is and what services they provide
- Family-owned waste management company serving Rochester, NY for over 60 years
- Offer residential, commercial and roll-off garbage and recycling collection
- Also provide yard waste removal, junk removal and snow plowing services
- Known for competitive rates, great customer service and community involvement
- Acquired by Casella Waste Systems in 2018 to expand their Rochester market presence
Now that you know a little bit about Boon and Sons let’s look at the various ways you can pay your bill to this local waste Hero.
Paying Your Bill Online
The easiest and most convenient way to pay your Boon and Sons bill is online through their customer portal. Here are the steps:
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Go to www.boonandsons.com and click on “Pay Bill” at the top right.
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On the next page, click on the “Pay Bill Online” button.
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You’ll be redirected to the customer login page. Enter your account number and password if you already have an account. If you don’t, you can create one easily in just a couple minutes.
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Once logged in, you’ll see your current account balance and payment options. You can pay by credit card, debit card or electronic check.
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Enter your payment info and the amount you wish to pay. You’ll see a confirmation page to review your payment details before submitting.
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After submitting, you’ll receive a payment confirmation email from Boon and Sons. Your account balance will be updated instantly.
Paying online is fast, secure and lets you look at your billing and payment history anytime. You can set up recurring payments or make one-time payments at your convenience 24/7.
Paying Your Bill by Phone
If you prefer to speak to someone directly to pay your bill, Boon and Sons has customer service agents available by phone:
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Call (585) 226-3620 – this is the main customer service line.
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Have your account number ready. You can find it at the top of your paper bill.
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Inform the agent you wish to make a payment. They’ll take your payment info securely over the phone.
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You can pay with credit card, debit card or electronic check.
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The agent will provide a confirmation number for your records.
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Your account balance will be updated instantly after the call.
Paying by phone is easy and only takes a few minutes. It’s a good option if you have any questions for the customer service rep about your bill.
Paying Your Bill by Mail
To pay your Boon and Sons bill by mail:
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Write your account number on your check or money order.
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Make it payable to “Boon and Sons”.
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Mail it to:
Boon and Sons
PO Box 13757
Rochester, NY 14613 -
Allow 5-7 business days for your mailed payment to reach them and be applied to your account.
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Payments received after your due date, even if mailed before, will be considered late.
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Once received and processed, your account balance will be updated.
Mailing in payment can be done but takes more time. Make sure to mail it several days before your due date to avoid late fees.
Paying in Person
You can also pay your Boon and Sons bill in person at their office:
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Address: 3520 Union St, North Chili, NY 14514
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Office hours: Monday-Friday 8AM–5PM
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Take your paper bill or have your account number handy.
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Pay with cash, check or credit/debit card.
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Get a printed receipt as confirmation of payment.
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Your account will be updated immediately.
Paying in person requires taking a trip to their office during business hours but lets you pay with cash if needed.
Helpful Tips for Paying Your Bill
To avoid any issues when paying your Boon and Sons bill, keep these tips in mind:
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Have your account number ready whenever paying
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Pay on or before the due date to avoid late fees
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If mailing payment, allow 5-7 days for it to reach them
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Save receipts/confirmation numbers for record keeping
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Set up automatic payments to avoid missing payments
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Contact customer service if your balance seems incorrect
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Inform them if your billing address changes
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Update your payment card before expiration to avoid declines
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Notify if you need to pause service temporarily (vacation, etc)
What If You’re Having Trouble Paying?
If you’re struggling to pay your Boon and Sons bill, don’t panic. Reach out to their customer service team right away to discuss arrangements:
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Payment plans – They may allow you to divide your balance into smaller payments over time.
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Due date extensions – They may be able to push your due date back by a week or two.
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Fee waivers – They may waive late fees if you communicate with them upfront.
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Service pauses – You can request a temporary service hold if needed.
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Balance forgiveness programs – If you have severe economic hardship, some balance forgiveness may be available.
The key is communicating with Boon and Sons early and maintaining an open dialogue. They don’t want customers’ service disrupted due to hardships and will work to find solutions.
Let Boon and Sons Take Out Your Trash While You Pay Worry-Free
And that covers everything you need to know about paying your bill to Boon and Sons Waste and Recycling. They make it easy and convenient to pay on time through their website, by phone, by mail or in person. Setting up automatic payments online can give you real peace of mind and avoid late fees.
If you have any questions or need help from their awesome local team, just reach out to their customer service line. They’ll be happy to assist customers who have loyally chosen this family-owned Rochester waste company for over 60 years and counting.
