Consolidated Utility District (CUD) offers a convenient online payment system for customers to pay their water, sewer, and other utility bills. This article provides an in-depth look at how to use CUD’s online portal to view balances, make one-time payments, set up recurring payments, and more
Overview of CUD’s Online Payment System
CUD’s online payment portal allows customers to:
- Check account balances
- View billing history
- Make one-time payments
- Set up autopay for recurring payments
- Pay by credit/debit card or eCheck
- Receive paperless billing
- Update account information
Customers can pay online 24/7 through the secure payment portal. Payments are typically processed immediately with funds credited to your CUD account within 1-2 business days.
Accessing the Online Payment Portal
To start using the online payment system, go to CUD’s website and select “Login to My Account” First-time users will need to register for an online account.
You’ll need your CUD account number and an email address to register, Your account number can be found on your monthly bill
Once registered, you can login anytime to manage payments and account details. You can also download the CUD app on your mobile device to pay bills on the go.
Making One-Time Payments
After logging into your account, select “Pay & View Bills” and then “Pay Bills” to make a payment.
You’ll be prompted to enter your account number. Next, choose whether to pay the full balance or a different amount. If paying a partial amount, enter the payment total.
Finally, select your payment method – either credit/debit card or eCheck. There is a $3,000 monthly limit for credit card payments. Click “Continue” to be redirected to the secure payment processor.
The portal allows you to split payments between multiple accounts in one transaction. You can also schedule future-dated payments up to a year in advance.
Setting Up Recurring Payments
For hands-free bill payment, you can enroll in CUD autopay through the online portal. With autopay, your bill is paid automatically each month on the due date using your default payment method.
To enroll, login and navigate to “My Profile.” Click on “AutoPay Enrollment” and enter your payment information. Autopay can be cancelled anytime if you need to make changes.
Recurring autopay helps avoid late fees and service disruptions. It’s the most convenient way to pay your CUD bill every month.
Getting Account Notifications
Under “My Profile,” you can manage your notification preferences for account alerts and billing reminders.
Options include:
- Email notices for bills generated, payments posted, balance reminders, and past due bills
- Text message alerts for account balance, due date, and payment confirmations
Customizing notifications ensures you receive timely updates on your account activity and billing cycle.
Additional Account Management Options
The online portal also allows customers to:
- View billing history and payment receipts
- Sign up for paperless e-billing
- Update account and contact information
- Submit meter readings
- Request service turn-on/off
- Report service issues
Managing your CUD account online is simple and convenient. All your account details are in one place.
Payment Policies and Security
When paying online, CUD does not store customers’ financial data on file. Payments are processed through secure payment gateways.
Accounts scheduled for disconnection cannot make online payments in the last 3 days before the shutoff date. Any unpaid balances may be subject to collections if not paid when due.
If you ever have issues with the online payment portal, you can contact CUD’s customer service team for assistance at 615-893-7225.
Convenient Online Bill Pay
Paying your CUD bill online saves time and gives you flexible options for one-time, recurring, and split payments. Register for an online account today to get started with paperless billing and account management. CUD’s secure payment portal makes bill payment quick and easy each month.
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Podcast Episode 41 – Consolidated Utility District
FAQ
Who provides water for Murfreesboro, TN?
Both the Murfreesboro Water Resources Department and the Consolidated Utility District handle water, wastewater, reclaimed water, and stormwater.
How do I pay my Pinellas County utility bill?
One of the easiest ways is to pay your bill online using the button below. Electronic check payments submitted after 5 p. m. will post on your utilities account within two business days. To make a payment other than the amount shown, call Pinellas County Utilities at 727-464-4000.
How do I Manage my consolidated utilities billing & services account?
Curbside Collection Services: To manage your consolidated utility billing, log in to My Utilities. Manage your bank account details Manage one-time or recurring payments Manage payment reminders.
How do I pay my consolidated utility district Bill?
Checks should be made payable to Consolidated Utility District. Please do not send cash via mail. If you receive printed billing statements, we offer a chart to help you clearly understand each section. You may pay your bill by calling CUD at 844-329-9452. Payments can be made through your checking or savings account.
How do I pay my cud Bill?
If you receive printed billing statements, we offer a chart to help you clearly understand each section. You may pay your bill by calling CUD at 844-329-9452. Payments can be made through your checking or savings account. You will need your routing number and account number to use this option.
