How to Pay Your Otay Water District Bill Online

The Otay Water District provides water and sewer services to residents in parts of San Diego County. They offer secure online and mobile payment options to pay your Otay water bill quickly.

Below you’ll find steps on how to pay online, information on other payment methods, account management details, and tips to avoid late fees.

Otay Water District Payment Options

Otay Water District offers several convenient ways to pay your water bill:

• Online – Pay through their online portal by credit/debit card or bank account Fastest option.

• Mobile App – Download the Otay app to pay on your smart device,

• Phone – Call 619-670-2222 to pay over the phone 24/7 using their automated system.

• Mail – Send a check or money order with your payment stub to their PO box.

• In Person – Pay with cash, check, or card at their office during business hours.

• Drop Box – Use the after-hours drop box at their office.

• Auto Pay – Enroll to have payments automatically deducted from your account.

Step-by-Step Guide to Paying Online

Below are the steps to pay your Otay water bill through their online payment portal:

1. Go to www.otaywater.gov

2. Click on “Pay My Bill” in the top menu.

3. Select “Pay Now” to make a one-time payment or log into your account.

4. Enter your 10-digit account number and 4-digit PIN.

5. Select Otay Water District as the payee and enter your payment amount.

6. Enter your credit/debit card or bank account information.

7. Review payment details and click “Continue”.

8. Verify information on the confirmation page and click “Confirm Payment”.

9. You will receive a confirmation number and receipt by email.

Payments made by 11:59 pm PST will post to your account that same day. Payments made on weekends or holidays post the next business day.

Creating an Online Account

Making an account allows you to:

• Store payment information securely
• View balance and payment history
• Sign up for paperless billing
• Schedule future payments

To create an online account:

1. Go to www.otaywater.gov and click “Pay My Bill”.

2. Click “Register” and enter your account details and email.

3. Create a username and password.

4. Check your email to verify registration.

Enrolling in Auto Pay

You can enroll in auto pay to have your water bill paid automatically each month on the due date:

1. Log into your online account.

2. Click on “Auto Pay Program”.

3. Select payment method and confirm your enrollment.

Your Otay water bill will now be paid on time automatically each month. You can cancel or update auto pay anytime.

Going Paperless with eBilling

You can stop paper bills by switching to eBilling:

1. Log into your online account.

2. Click on “Paperless Billing”.

3. Enter your email address to receive eBills.

4. Save your selection.

You’ll get an email when your new eBill is ready to view and pay online. Using paperless billing is environmentally friendly and convenient.

Avoid Late Fees

Otay water bills are due by the 25th of each month. A 10% penalty is added to past due balances.

Pay your bill on time every month to avoid late fees. Sign up for eBilling reminders and auto pay to prevent paying late.

If you need an extension, call Otay before the due date to request a payment plan.

Account and Billing Contact:

For account management or billing questions, contact Otay Water District:

Phone: 619-670-2222
Email: [email protected]

Set up an online account to easily manage your Otay water bill payments and account details. Pay on time by the 25th of each month to avoid late fees. Let us know if you have any other questions!

In Summary:

• Pay Otay water bills conveniently online through their payment portal

• Enroll in auto pay to have payments deducted automatically each month

• Go paperless with eBilling to receive bills electronically

• Create an online account to manage payments, view balance, and billing history

• Pay bills by the 25th of each month to prevent late fees

• Contact Customer Service for any account or billing questions

Keeping your Otay Water District account current ensures continued service. Paying online is fast, easy, and secure. Manage your water account smoothly using their online tools and auto pay options.