French Broad Electric Membership Corporation (FBEMC) is a member-owned electric cooperative providing power to parts of Western North Carolina. As a customer, you are responsible for paying your FBEMC electric bill promptly each month. This guide covers everything you need to know about managing your account and making payments.
Review and Understand Your Monthly French Broad Electric Bill
FBEMC bills for residential service are issued around the 20th of each month and are due by the 10th of the following month Carefully review each section
- Account number, meter number, billing date
- Previous balance, payments received, and amount due
- Meter read dates and total usage in kWh
- Base charge and kWh charges at your current rate
- Taxes, fees, and any credits
- Payment due date and amount owed
Compare usage month-to-month to spot irregular spikes that may indicate issues. Contact FBEMC with any bill questions before the due date.
Ways To Pay Your French Broad Electricity Bill
FBEMC offers several payment options to fit every schedule and preference
Pay Online
The fastest way to pay is through FBEMC’s online bill pay system. Register your account on their website to log in and securely pay by credit/debit card or e-check. Recurring payments can also be set up.
Pay via Mobile App
Download the FBEMC app for Android or iOS to check your balance and make quick payments by card or e-check while on the go.
Pay by Phone
Call 1-844-294-5697 and use the automated phone system to pay with your card or bank account information. Include your FBEMC account number.
Pay by Mail
Detach the payment stub from your paper bill and mail it with a check or money order to FBEMC, PO Box 9, Marshall, NC 28753. Allow 5-7 days for delivery.
Pay In Person
Bring your bill to any FBEMC office during business hours to pay by cash, check, or card at the front desk. Drive-thru windows are also available.
Enroll in Bank Draft
Authorize FBEMC to automatically withdraw your payment each month from a checking or savings account to ensure on-time payment. Applications are available on the website.
Pay at Walmart
Take your FBEMC bill to any Walmart customer service desk to make a cash or card payment. Fees may apply.
Manage Payment Reminders and Late Fees
FBEMC bills are due by the 10th of each month. A 1.5% late fee applies to any unpaid balance after the due date. You can opt into receiving email and/or text reminders to avoid late fees.
Make payments by the due date to maintain a positive payment history and avoid risk of disconnection. FBEMC will work with members struggling to pay to set up customized payment arrangements.
Enroll in FlexPay Prepaid Billing
With FlexPay, you pay for electricity ahead of time and usage is deducted daily from your balance. No deposit or monthly bills are required. Payments can be made online, on the mobile app, by phone, or at Walmart.
FlexPay helps take the guesswork out of budgeting for utilities. Monitoring daily usage also increases energy efficiency awareness. Contact FBEMC to switch to prepaid FlexPay billing.
Leverage the Member Portal for Account Management
The FBEMC member portal available on the website and mobile app allows customers to:
- View current and past electric usage and bills
- Make one-time payments
- Set up recurring payments and paperless billing
- Report outages and submit meter readings
- Update account and contact information
Using the portal makes managing your electric service quick and convenient on any device. Be sure to keep your email address updated for billing notifications.
Payment Assistance Programs
FBEMC partners with local agencies to offer payment assistance programs to members in need, including:
- Lifeline – Helps cover the basic monthly facility charge
- Salvation Army – Can assist with bill payment through METRO program
- Care Customer Assistance Program – Creates more affordable payment plans
Members struggling to pay should contact FBEMC immediately to discuss bill help options and avoid disconnection. Establishing an approved payment arrangement can help maintain electric service.
Dispute Unexpected Charges on Your Electric Bill
If your FBEMC bill contains unusual spikes or incorrect charges, contact customer service right away to dispute the bill and request a thorough investigation. Issues like faulty meter readings, leaks, and billing errors do occur.
FBEMC will send a technician to evaluate your electric meter and usage. Any necessary corrections or credits will be applied to your account if warranted. Be sure to pay any undisputed portion of the disputed bill on time to avoid late fees.
Staying on top of your monthly FBEMC electric bill ensures you avoid unnecessary late fees, maintain a positive payment history, and prevent power disconnections. Use available payment methods like the online member portal, mobile app, and automated phone system to easily pay on time every month.
What Makes French Broad EMC One Of The Worlds Greatest
FAQ
Where does French Broad Electric get their power from?
The fuel generation could be any source, such as natural gas, coal, nuclear, diesel, solar, wind, hydro, etc. This charge fluctuates from month to month depending on the price and the mix of fuel.
How do I pay my electricity bill in France?
4. Getting Your Electricity Bill Paid You can either set up a direct debit (prélèvement automatique) or a check payment after getting your bill. You can also pay by credit card. You can also arrange to pay your bill on-line by setting up an account. You can do so for EDF at Mon Espace Client.
What is the minimum payment amount allowed at French Broad Electric Cooperative?
The minimum credit card payment amount allowed at all of our locations is $15. What Does My Bill Include? Because French Broad Electric Cooperative is a non-profit, any money left over after all of its costs are met in a given year is put into a member’s capital credit account.
How much does French Broad electric cost?
Currently, the average monthly bundled electric bill for customers of French Broad Electric is $122. 32. The nationwide average is $139. 96 for bundled service. How many states does French Broad Electric supply electricity to?.
How much does French Broad electric charge per kilowatt hour?
There are 37,625 residential accounts, 3,753 commercial accounts, and 5 industrial accounts among these customers. On average, French Broad Electric charges their consumers a residential electricity rate of 15. 31 cents per kilowatt hour, which is 2. 94% less than the average US price of 15. 77 cents.
Does French Broad Electric Cooperative have a capital credit account?
Since French Broad Electric Cooperative is a non-profit, any money that is left over after all of its costs are met in a given year is put into the capital credit account of members. Click HERE to read more about what that means for you. What is a kilowatt hour (kWh)?.
What services does French Broad offer?
French Broad EMC offers electric utility services and Fiber Internet & Phone. Dedicated to serving our members & community with dependability. French Broad’s cutting edge fiber optic network provides members the fastest and most reliable internet available.
