Living in Dubuque? You likely receive monthly utility bills for water, sewer, garbage pickup, and other city services Read this guide to learn how paying your City of Dubuque utility bill online is quick, easy, and convenient
Overview of City of Dubuque Utilities
The City of Dubuque Utility Department handles billing and payment collection for these essential services
- Water supply and wastewater treatment
- Garbage, recycling, and yard waste pickup
- Stormwater management infrastructure
- Monthly billing statements for usage fees
As a resident, you are responsible for paying your utility bill by the due date each month.
Benefits of Paying Your Bill Online
The City of Dubuque offers an online payment system with various advantages:
- Pay anytime 24/7 for convenience
- Avoid mailing delays and late fees
- Store payment info securely for future use
- Access billing history and statements
- Set up autopay to pay automatically
- Receive reminders about upcoming due dates
- Easy to use on all devices
Paying online saves time and gives you more control over bill payment.
How To Sign Up For Online Payments
Getting started with online bill pay through the City of Dubuque is simple:
- Have your utility account number ready
- Visit www.cityofdubuque.org
- Click “Pay Utility Bill” at top of homepage
- Click “Pay Without Logging In” or create an account
- Enter account number, customer ID, and address
- Select payment amount and method
- Provide email for payment receipt
The sign up process only takes a few minutes.
Payment Options
The City of Dubuque offers multiple ways to pay your bill digitally:
- Credit/debit card – Visa, Mastercard, Discover, American Express
- Electronic check – Use routing and account number
- Bank account autopay – Automatic payments from checking/savings
- Text pay – Pay via text message
Select the most convenient option for you. A service fee may apply for credit/debit card payments.
Payment Plan Options
If you need help paying your utility bill, Dubuque offers payment plans:
- Monthly payment plan – Make consistent payments over time
- Payment extension – Extra time to pay current bill
- Payment arrangement – Custom plan for past due balance
- Low income assistance – Reduced rates if qualified
Contact the utility department to set up an appropriate payment solution for your situation.
When To Pay Your Bill
To avoid late fees and disruption of service, pay your utility bill by the due date each month.
Key dates:
- Bills sent: Around the 25th of each month
- Due date: 21 days after billing date
- Late after: Due date
Mark your calendar with reminders to ensure on-time payment.
Late Fees and Disconnection
Missing the monthly due date can result in penalties:
- Late fee – 10% of balance after due date
- Disconnection notice – If still unpaid after 15 days late
- Shut off – Around 46 days past due
- Reconnection fee – $30 during business hours
Avoid extra fees and complication by paying on time electronically.
Payment Confirmation and Receipts
Once your online payment succeeds, you will receive:
- On-screen confirmation message
- Email receipt with transaction details
- Payment reflected in online account
- Updated balance due
Retain receipts for your records of payment.
Account Management and Support
Manage your City of Dubuque utility account online:
- Update account and contact information
- View billing history and statements
- Sign up for email reminders
- Check water usage data
- Report issues and request support
Get in touch with questions about your bill, payment status, or online account access.
Now that you know how easy and convenient City of Dubuque online bill pay is, sign up and ditch the paper bill! Consistently paying on time online helps avoid unnecessary fees and keeps your utility services running smoothly.
Online Customer Portal Features
Use the customer portal to access features such as online bill pay, e-billing, view current and past bills, unusual water usage and other alerts, auto-pay, and more. Customers may choose to create a login for the new customer portal to access all features, or make a one-time payment with just an account number and customer ID (found on the top left of the new utility bills.) Customers who wish to enroll in auto-pay without signing into the customer portal, may get more information by calling 563-589-4144.
- Having trouble setting up a new online account? Download help document.
Discounted City Utilities Program
The City offers income-qualified residential customers a reduction in monthly fees for all four City utilities (water, sanitary sewer, refuse collection, and storm water) of up to 50% of the base rate. Learn more today!
Community service can pay for past-due utility bills in Dubuque next year
How do I pay my utility bill in Dubuque?
Checks can be mailed to: Utility Billing, City Hall, 50 W. 13th St. , Dubuque, IA 52001. Payments can be placed in the drop box located outside City Hall at the 13th St. entrance. To help people who have been hurt by the COVID-19 pandemic, the City of Dubuque is offering payment plans for up to 12 months on utility bills.
What services does the city of Dubuque provide?
The City of Dubuque Utility Department does the following: Every property has a utility bill, unless the property doesn’t have any impervious (doesn’t soak up water) areas or water service lines. Inactive water accounts are subject to a monthly minimum water bill and monthly stormwater charge. Utilities are billed monthly.
How do I pay property taxes in Dubuque County?
Pay property taxes online through Dubuque County. Licenses give pets the identification they need and give people peace of mind that the animal has been vaccinated and has a owner. Click here to pay a rental licensing fee. Online payment for utility bills, parking tickets, and traffic tickets.
How should I pay the Dubuque County Recorder?
Checks and money orders should be made payable to Dubuque County Recorder for record payments. When you pay with a credit card, the company will charge you an extra fee based on the amount you charge. Payments to Dubuque County Recorder.
Where can I pay my utility bill online?
Welcome to our online payments website! The following services are available: Utility Billing 50 W 13th Street. Dubuque, IA 52001 | 563-589-4100.
Who is Bill Dubuque?
Bill Dubuque is a teenager who grew up in St. Louis, Missouri. He worked at the Alhonna Resort and Marina in the Lake of the Ozarks, which is close to his home, during the summer. Bill Dubuque spent his summers there doing various jobs.
