A Complete Guide to Paying Your Berkeley County Water Bill

Having a reliable water supply from Berkeley County Water and Sanitation is essential, but remembering to pay your water bill on time can sometimes slip through the cracks. This article will go over the various ways Berkeley County customers can pay their water and sewer bills easily and on time to avoid any service disruptions or late fees

Berkeley County offers flexible payment options to suit different preferences, including online, by phone, by mail, auto-debit and in person. Read on for full details on how to manage your account and pay your Berkeley County water and sewer bill.

Understanding Your Berkeley County Water Bill

Berkeley County Water and Sanitation bills residents monthly for water and sewer service Here’s an overview of how billing works

• Bills are issued around the 10th of each month

• Payment is due by the 28th to avoid late fees

• Bills include usage charges and base facility fees

• Rates vary for water and sewer

• Accounts accrue penalties for late payments

• Services can be disconnected for non-payment

So it’s essential to pay your bill in full each month by the due date to avoid penalties or disruption of your water/sewer services. Berkeley County offers various ways to pay to make this easy.

Ways to Pay Your Berkeley County Water Bill

Berkeley County provides customers multiple options to pay water and sewer bills conveniently and on time. Choose the payment method that fits your preferences:

Pay Online

The quickest way to pay your bill is online through Berkeley County’s payment portal.

Visit the pay online link, enter your account number and payment info and submit. Fast and easy!

Pay by Phone

Call Berkeley County at 304-267-4600 to make a payment over the phone. Have your account number ready to provide.

Visa, Mastercard, Discover and American Express accepted. A third party fee applies to phone payments.

Pay by Mail

Send a check or money order payable to Berkeley County Water & Sanitation and mail to:

Berkeley County Water & Sanitation
PO Box 944
Martinsburg, WV 25402

Write your account number on the check. Allow 5 business days for mailed payments.

Pay In Person

Bring cash, check or credit/debit card to one of Berkeley County’s two customer service offices:

• 251 Caperton Blvd, Martinsburg, WV
• 65 District Way, Martinsburg, WV

Payments accepted 8am-4:30pm Monday through Friday.

Auto Bill Pay

Enroll in Auto Bill Pay to have payments automatically debited from your bank account each month. No worries about missing payments!

Complete auto-debit enrollment form and provide a voided check. Ongoing convenience!

Drop Boxes

Berkeley County has drop boxes at both service center locations to leave check payments after hours. No cash.

Pay Near Due Date

If paying close to your due date, avoid potential issues by calling in your payment directly to Berkeley County instead of using online, drop boxes or mail.

Tips for Paying Your Bill on Time

Follow these tips to ensure your Berkeley County water bills are paid on time each month:

• Mark your bill due date on your calendar as a reminder

• Enroll in paperless billing to receive due date alerts

• Sign up for autopay for automated payments every month

• Pay a few days early to avoid last minute problems

• Update your contact info so Berkeley County can reach you

• Monitor your account balance online before due dates

• Contact Berkeley County with any billing questions

Staying organized and proactive will help avoid missed payments and the stresses of late fees or service disruptions.

What Happens If You Miss a Payment?

If your Berkeley County water/sewer bill is not paid by the due date, here are the penalties and policies:

• Late fee assessed if not paid within 20 days of due date
• Additional penalty fee on day 25 after due date
• Disconnection notice issued by day 45 if still unpaid
• Water service physically disconnected around day 60
• Additional fees to restore service once disconnected

To get reconnected after disconnection:

• Immediately pay overdue amount
• Pay reconnect fees
• Could take 24-48 hours to restore service

Going forward, be sure to carefully pay bills on time to avoid shutoffs. Use calendar reminders, autopay and account alerts to stay on track.

Getting Account Support

If you need help with billing questions, paying your balance, avoiding disconnection, or other account issues, Berkeley County offers a few ways to contact them:

• Call 304-267-4600 Monday through Friday 8am-4:30pm to speak to a customer service rep

• Email [email protected] for billing inquiries and general questions

• Submit an online Request Form for non-urgent account assistance

• Visit either service office in person Mon-Fri 8am-4:30pm

The Berkeley County Water & Sanitation team can walk you through online payments, take payments over the phone, discuss account details, Payment plans, and any late notices you have received. Don’t hesitate to reach out.

Paying Your Bill is Simple with Berkeley County

Staying on top of water and sewer bills is important for avoiding service disruptions. Berkeley County offers flexible payment options like autopay, online payments, phone payments and in-person payments to make it as easy as possible. Just be sure to pay each monthly bill in full and on time. And take advantage of account management tools like paperless billing and due date alerts to get reminded when your bill is due. Maintaining your account with Berkeley County Water and Sanitation is quick and straightforward when you know all the payment methods available!