As a City of Raleigh utility customer, you have several options for paying your monthly water, sewer, garbage and recycling bills conveniently and on time. The city offers online, phone, mail, in-person and automatic payment methods to fit different needs and preferences. Read on for a complete guide to paying your Raleigh utility bill.
Pay Online
The fastest and easiest way to pay your City of Raleigh utility bill is online through the city’s website You can make secure online payments 24/7 and avoid late fees by scheduling them in advance,
To get started, go to raleighnc.gov and click on “Payments” then “Make Utility Payment.” This will bring you to the online payment portal. If you already have an account, simply log in with your username and password. Otherwise, you can easily create an account by providing some basic information.
The city accepts various payment methods through the online system including credit/debit cards, Amazon Pay, PayPal, Venmo and e-checks There is a $275 processing fee per transaction.
Once logged in you can
- View your current account balance and payment history
- Make a one-time payment
- Set up recurring auto-pay
- Receive paperless billing
Paying online allows you to avoid mailing delays and get same-day payment confirmation. I highly recommend it for fast, easy utility bill payment.
Pay by Phone
If you prefer to speak with someone, you can pay your City of Raleigh utility bill conveniently over the phone by calling the automated payment system at 888-905-3169. This option is available 24 hours a day, 7 days a week.
To pay by phone, you’ll need:
- Your utility account number
- Service address zip code
- Debit/credit card or electronic check information
The automated system will walk you through the payment process. Your account balance will be updated instantly to reflect the payment. There is a $2.75 fee per phone transaction.
Pay by Mail
You always have the option to pay your City of Raleigh utility bill by mailing in a personal check or money order. Your monthly paper bill will include a payment stub and mailing address to send along with your payment.
It’s important to mail your payment 5-7 days before the due date to ensure it arrives on time. Late payments may incur additional fees. The mailing address is:
City of Raleigh
PO Box 71081
Charlotte, NC 28272-1081
Be sure to include the payment stub to avoid processing delays. I don’t recommend mailing cash payments. Certified mail provides tracking if you want delivery confirmation.
Pay In-Person
To pay your City of Raleigh utility bill in cash, check or money order in person, visit one of the official payment locations around the city including:
- Raleigh Municipal Building
- Town halls (Garner, Knightdale, Rolesville, etc.)
These locations have counters where you can speak with a customer service rep and get instant payment confirmation. The Raleigh Municipal Building also has a 24/7 night drop box.
If paying in person, bring your paper bill or know your utility account number. Avoid other unauthorized locations that may delay payments.
Enroll in Auto Bill Pay
For worry-free utility bill payment, enroll in auto bill pay through the city’s online system. This automatically drafts your monthly amount from a bank account or charges a credit card on the due date each billing cycle.
Auto bill pay prevents late fees since payment is always on time. And it’s free – no additional fees to enroll. Just be sure you have enough in your linked account to cover the monthly draft. I highly recommend setting up recurring auto pay for convenience.
Go Paperless
If enrolled in auto pay, you may also want to go paperless and receive utility bills electronically. Doing so gets you bills faster without postal delays plus helps the environment. Simply login online and switch your preferences to paperless billing.
Know Your Options
If Account Holder is Deceased
It is unlawful to retain a utility account in the name of a deceased person.
The account must be closed and a new account opened in the name of the responsible party (i.e., the surviving spouse or family member, an estate or trust, etc.).
In addition to the items listed above, you may be asked to provide copies of:
- Death certificate
- Court documents
- Testamentary letter
- Any other affidavit or document from the court that verifies that an estate exists and/or designates the executors name and address
A deposit of $50 may still be required. However, the service initiation fee of $50 for the new account will be waived in this circumstance.
The following forms are available to print, complete and submit to the City of Raleigh:
Start, Stop, Transfer Service
More than 98,000 City of Raleigh utility accounts are managed by customers using Customer Care and Billing Online Services. If you havent already signed up, register today.
Register to use Customer Care and Billing Online Services. Then simply sign in when you want to manage your utility account online.
You will have access to:
- Make a payment
- E-Bill enrollment
- Auto pay enrollment
- Access account information
- Update your information
- Financial and usage history
- Current and previous bills
- Manage Budget Billing
As a registered user of Customer Care and Billing Online Services, you will be eligible to receive your monthly utility bills electronically (E-Bill). If you choose to enroll in E-Bill, it can be done easily when you are signed in to the online system.
As a registered user of the Customer Care and Billing Online Services, you can elect to receive your City of Raleigh utility bills electronically. There are many advantages to E-Bill: Email notification with bill details; receive your bill instantly, no mailing delays, reduce paperwork and simple and convenient access.
Heres how it works:
- An E-Bill customer receives an email alert each month when their paperless bill has been prepared.
- The email alert includes the Amount Due and Due Date, as well as links to make an online payment, view the current bill, etc.
- Paper bills will no longer be mailed; however, if a paper copy is needed, it can be printed from the self service site.
Sign up today to start receiving electronic statements. If you have more than one account, you will need to accept the E-Bill terms and conditions for each account. Enrollment is simple. Why not give it a try?
To request an update to the name on an existing account due to a legal name change, please contact a Customer Service Representative by email or call 919-996-3245 for assistance.
You may be asked to provide the following:
- Utility account number and/or service address
- Current name on account
- Identifying information – Social Security Number, Drivers License, etc.
- Mailing address
- Phone number
- Legal document to support name change
- Effective date of the change
Information about Online Bill Pay for City Utilities
How do I pay my city of Raleigh water bill?
If you need to pay your City of Raleigh water bill, you can do so at Town Hall (1003 N. Arendell Avenue) on Monday – Friday between the hours of 8:00 AM and 5:00 PM. Methods of payment accepted are cash, check and credit/debit cards.
Can I receive my city of Raleigh utility bill electronically?
If you have already signed up for the Customer Care and Billing Online Services, you can choose to get your City of Raleigh utility bills electronically. E-Bill has many benefits, such as sending you an email with bill information, letting you get your bill right away (no waiting for the mail), cutting down on paperwork, and making it easy to access.
How do I Manage my City of Raleigh utility account?
Customers can handle more than 98,000 City of Raleigh utility accounts online with Customer Care and Billing Services. If you haven’t already signed up, register today. Register to use Customer Care and Billing Online Services. Then simply sign in when you want to manage your utility account online. You will have access to:
Does Raleigh water charge a fee?
There is not a fee for this service and the payment updates immediately. Raleigh Water customers can pay their water bills 24-hours-a-day, seven days a week by calling 919-996-3245. There is not a fee for this service and the payment updates immediately.
How do I Pay my Wake Forest power bill?
Customers of Wake Forest Power who get a monthly bill can use an automated phone system 24 hours a day, seven days a week to pay their bills. To make a payment, customers simply call 833-415-0541 and provide their credit/debit card and electric account numbers.
How do I pay my utility bill in New York City?
To pay in person with cash, check, money order, Visa, MasterCard, American Express, or Discover, go to one of the City’s official places to pay your bills. You can also pay at Walmart while you’re shopping. Walmart charges a minimal processing fee for this service.
