Crescent City, Florida provides water, sewer, and natural gas utility services to residents and businesses in the city. Utility bills are issued monthly and must be paid on time to avoid penalties. The city offers flexible payment options to make paying your utility bill quick and convenient This comprehensive guide covers everything you need to know about paying your Crescent City utility bill for natural gas, water, and sewer.
Overview of Crescent City Utility Billing
The City of Crescent City utility department issues combined monthly bills for water, sewer, and natural gas usage. Meters are read around the 27th of each month and bills are mailed out a few days later.
Payment is due by the 10th of the following month to avoid a 10% late fee. Accounts remaining delinquent for an extended period risk having services disconnected for non-payment.
In addition to usage charges, bills include fixed monthly water, sewer, and gas service fees. Garbage collection is billed quarterly as a separate line item.
Ways to Pay Your Crescent City Utility Bill
The City offers several payment options for flexibility
Online
Pay anytime 24/7 via the city’s website. Visa Mastercard Discover and American Express accepted. A 3% convenience fee applies to online credit/debit transactions.
Phone
Call the utility department at 386-698-2525 during business hours to pay over the phone with a card. Have your account number ready.
Send a check or money order along with your payment stub to the address printed on your bill. Allow up to 7 days for postal delivery to avoid late fees.
Drop Box
Place your payment in the secure drop box at City Hall. Include your stub. The box is checked daily.
In Person
Visit the utility department at City Hall, 3 N Summit St, Monday-Friday 8am-5pm to pay by cash, check, or card.
Bank Draft
Sign up to have your bill automatically drafted from your bank account each month. Complete the ACH authorization form to enroll. No fees for bank drafts.
Go Paperless
Sign up for e-billing to receive bills electronically instead of by mail. Access your account online anytime.
Payment Assistance Programs
If you’re struggling to pay your utility bill, Crescent City offers assistance programs:
- Crescent City Cares – Donate to help neighbors in need pay utility bills
- Payment arrangements – Set up a payment plan for past due balances
- LIHEAP – Federal assistance program, apply through your county
- Non-profits – Local charities may offer additional aid
Contact the utility department to learn about available utility bill assistance options. Let them know if you need help.
Moving or Closing Your Utility Account
Notify the utility department at least 1 week before your move date to close or transfer your account. Provide a forwarding address and phone number for your final bill. Schedule a final meter read at your old location to avoid continuing charges.
If moving within Crescent City, submit a new utility application for service at your new address. Pay any deposits or fees and arrange for service connection.
Contact Crescent City Utility Billing
If you have any other questions about your utility account, the friendly and knowledgeable utility billing staff is here to help:
- Phone: 386-698-2525
- Email: [email protected]
- Online: www.crescentcity-fl.com/utility-billing
Paying your monthly Crescent City utility bill is fast and easy with flexible payment options. Contact utility billing to get started or if you need assistance paying your natural gas, water, sewer, and garbage bill.
Understanding My Bill We want to make it as easy as possible for you to understand your natural gas bill. It could be helpful to learn how the costs are calculated and what are the components that determine the total amount due each month.You can always view your most recent or past bills in My Account.
If you need extra time to pay your natural gas bill, we’re here to help. You can request an extension from My Account.
Smooth out the ups and downs of your monthly gas bill by averaging annual gas consumption and costs over a 12-month period.
Natural Gas Bill Essentials
How do I get more information about the Crescent City Gas Project?
Additional information about the project may be obtained from David Frank, Gas Department Supervisor at (386) 698-1486. Also, comments or questions (and requests for copies of the proposed application) may also be submitted to Mr. Frank at ccng@crescentcity-fl. com, or by postal service at 3 Summit Street, Crescent City, Florida 32112.
How do I pay my Florida natural gas bill?
Simply log on to your account and make a payment. You can pay with your checking account, savings account, credit card or debit card. It’s also simple and safe. Please have your FNG bill handy. Enhance your customer experience and add value back to your business with CLICK from Florida Natural Gas. Need help with billing or payment options?.
When is the grant application deadline for Crescent City?
The application will be submitted no later than September 17, 2021, which is the grant application deadline. With grant money, the City of Crescent City will be able to make improvements to its infrastructure that will make it less likely that the system will break down because of rain, wind, or hurricanes.
