Note: Payment methods vary depending on the wastewater system that your neighborhood is serviced by. Please see below for details.
Having reliable water service at home or work is something we often take for granted. But paying your water bill on time each month is an important responsibility. Shelby County Water Services makes it easy to view and pay your water bill conveniently online. Read on for a complete guide to using the online payment system.
Overview of Shelby County Water Services
Shelby County Water Services provides water service to over 13,000 customers located in Westover, Chelsea, Eagle Point, and other nearby communities They source water from the Coosa River which is treated at two water treatment plants.
Monthly water bills include charges for water usage, facility fees, and other services. Bills can be paid online, by phone, or in person at the Shelby County Customer Service Office. Online payment provides the easiest and most flexible way to manage your water account.
Benefits of Paying Your Water Bill Online
Paying online through the Shelby County customer portal offers many advantages:
-
Pay anytime 24/7 access
-
View current and past bills
-
Check your account balance
-
Set up recurring auto-pay
-
Avoid late fees
-
Go paperless
-
Save time and postage
-
Secure payment processing
-
Receive payment confirmations
-
Manage multiple accounts
How to Pay Your Water Bill Online
Follow these simple steps to pay your Shelby County water bill online:
-
Go to shelbyal.payub.com
-
Enter your customer number and 4-digit PIN
-
Click Login or select Quick Pay to make a one-time payment
-
Select your water account and view the balance
-
Enter payment amount and submit
-
Enter payment method and details
-
Review payment confirmation
First time users will need to register for an account. Your PIN can be found on your printed water bill. Payment will post instantly to your water account.
Setting Up Automatic Payments
For easiest bill payment, enroll in auto-pay through the online portal. Your water bill will be paid automatically each month on the due date from your selected payment method.
To start automatic payments:
-
Log into your account
-
Go to My Profile
-
Select AutoPay Accounts
-
Choose account and payment method
-
Pick your payment date
-
Save your auto-pay settings
Going Paperless
You can also go paperless and stop receiving mailed paper bills. To enroll in e-bills:
-
Log into your online account
-
Go to My Profile
-
Select Paperless Options
-
Choose to receive e-bills
-
Save your paperless settings
Your bill notification and PDF bill copy will be sent electronically each month instead.
Paying your Shelby County water services bill online is fast, easy, and secure. Sign up for online account access to view bills 24/7, make one-time payments, enroll in auto-pay, and stop receiving paper bills. Keeping your water account paid on time ensures uninterrupted service. Go to shelbyal.payub.com to start paying your water bill online today!
Pay With Automatic Bank Draft (ACH)
Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems Customers
Have your bill payment deducted automatically from your checking account. This is a free service that saves your time (no more writing checks and stuffing envelopes) and money (no more stamps). Your payment will always be on time and, because it’s made electronically, it’s fast and secure!
You can get started today by accessing your account through our customer portal.
Riverview Utility Customers
Riverview Utility Customers: Please visit the Birmingham Water Works Board’s website for available payment options.
Pay My Bill Online
Online Bill Payment is available for residents of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, and Weatherly Utility Systems.
Visit our Self Service Portal to pay your bill with Visa or MasterCard debit/credit cards or electronic checks, set up auto pay, and view payment information including total amount due, due date, and last payment amount and date.
Customers of Brookwood Utility, Morris Utility, North Sheby Utility, Weatherly Utility
Please make your check payable to Alabama Water Utilities, and mail your check with payment stub to:
Alabama Water Utilities 2086 A Valleydale Terrace Birmingham, AL 35244
Customers of Riverview Utility
Please mail your check with payment stub to:
Birmingham Water Works PO Box 830269 Birmingham, AL 35283-0269
Customers of Shelby Ridge Utility Systems
Please make your check payable to Shelby Ridge Utility Systems, LLC, and mail your check with payment stub to:
Shelby Ridge Utility Systems, LLC 2086 A Valleydale Terrace Birmingham, AL 35244
Toll-free 866-654-SWWC (866-654-7992)Call us 24/7 for quick, secure and automated self-service via interactive-voice-response technology (IVR).
- Check your account balance
- Get last payment information
- Pay using credit or debit cards with a Visa or MasterCard logo
- Set up recurring payments on your credit/debit card
Payments will be posted to your account within one hour.
Customers of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems
Pay your bill in person in our office located at 2086 A Valleydale Terrace, Birmingham AL 35244. Our business hours, excluding most nationally recognized holidays, are Monday to Friday from 8:00 a.m. to 4:30 p.m.
Customers of Riverview Utility
You can pay your bill at at the Birmingham Water Works Board office at 3600 1st Avenue N, Birmingham, AL 35222 (see a map). Business hours for this location are Monday to Friday from 8 a.m. to 5 p.m. (CST). Please note the office is closed on most nationally recognized holidays.
Water rates set to increase in Shelby County starting in October
FAQ
Where to pay Shelby County property taxes?
Mobile and Online Payment: You can pay your property taxes on the Shelby County Trustee website or by downloading the payit901 mobile app. This will let you pay your taxes from your phone. The mobile app is available on iTunes and Google Play.
How do I pay my water bill in Alabama?
We use First Billing Services for pay-by-phone eCheck, credit and debit card payments. To speak with a Live Agent, call (855) 270-3592. To use their Automated Payment System, call (888) 562-3451. First Billing Services will charge the following fees for this service.
How do I pay my water bill in Texas?
There is an online form to fill out that only needs your account number and PIN number. It only takes two minutes. Enjoy the convenience of paying your bill online. Available 24/7, Texas Water Utilities’ online bill pay system is safe, secure, and free. Payments typically post to customer accounts within 1 hour.
Is Shelby County Water Services Department a scam?
SCAM ALERT: The Shelby County Sheriff’s Office has been made aware of scammers in our area. Scammers may impersonate the Shelby County Water Services Department, demanding credit card payment for overdue water bills. Before giving out any information over the phone, check the status of any account with a local office or by calling a known number.
What is Shelby County water?
This page provides information about Shelby County Water. The Shelby County Water Services provides water for about 35,892 residents living in the area of Columbiana, Alabama. The Shelby County Water System has been around since 1818 and gets its water from the Coosa River, which is a surface source.
How do I register for Shelby County water?
SHELBY COUNTY WATER: • Pay your bill • Sign up to get in touch • Type in your email address and a strong password Your email address will be your login. Email Address Password Show Passwords Repeat Password Enter your account number and PIN. (If you have more than one account, you can add more accounts after registering. ).
Who are Shelby County water services wholesale customers?
The active wholesale customers are Alabaster, Pelham, and Sterrett-Vandiver. A lot of water from Shelby County Water Services is used by these water systems, which then sell the water to their customers. Water from the Coosa River is used by Shelby County Water Services. The water is cleaned in two plants.
Can a scammer impersonate the Shelby County Water Services Department?
Scammers may impersonate the Shelby County Water Services Department, demanding credit card payment for overdue water bills. Before giving out any information over the phone, check the status of any account with a local office or by calling a known number. Shelby County Water Services serves both retail and wholesale customers.
Does Shelby County have a water quality report?
As part of the Safe Drinking Water Act, the EPA makes Shelby County Water System check the quality of the local water every year and send out a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
