How to Pay Your Bill to Middle Tennessee Natural Gas Utility District

Middle Tennessee Natural Gas (MTNG) provides natural gas service to thousands of residential and business customers across Middle Tennessee As a utility customer, you have several convenient options to pay your MTNG gas bill on time each month. This article will explain how to pay online, by phone, by mail, auto pay, and in person.

Pay Online

The quickest way to pay your MTNG gas bill is online through the utility website at mtng.com. You can make secure one-time payments or set up recurring automatic payments.

To pay online, you’ll first need to enroll in the MTNG Customer Portal and link your gas account. Have your account number handy when you sign up for portal access.

Once registered, you can log in anytime and pay by debit/credit card or electronic check. Online payments post instantly to avoid late fees. It’s the most convenient way to manage your gas bill!

Pay By Phone

MTNG offers a 24/7 automated phone payment system at 1-844-386-6734. Call anytime to pay your gas bill over the phone with your credit/debit card.

Just have your 10-digit account number ready to input along with your card details. The automated phone payment process only takes a couple minutes for quick, hassle-free bill payment

Pay By Mail

To pay your MTNG gas bill by mail, send a check or money order made out to MTNG along with your payment stub to:

MTNG
P.O. Box 720889
Byrdstown, TN 38575-2089

Make sure to mail your payment 7-10 days before the due date to ensure it arrives on time. Consider going paperless to avoid mailing delays.

Auto Pay

For maximum convenience, enroll in MTNG auto pay to have your monthly gas bill paid automatically on the due date. Auto pay withdrawals the payment from your authorized checking account or credit card each month.

With auto pay, you don’t have to remember payment deadlines or take any manual action. It prevents late fees and ensures your gas service stays on without interruption. Enroll through the MTNG Customer Portal.

Pay In Person

You can pay your MTNG gas bill in person with cash, check, or money order at one of two local office locations:

• Livingston Office – 212 Hill St, Livingston, TN

• Cookeville Office – 390 E 10th St, Cookeville, TN

Both offices are open Monday-Friday from 8:00am to 4:30pm. Bring your current bill or know your account number when paying at the office. Allow enough time before your due date when paying in person.

Avoid Late Fees

MTNG gas bills must be paid by the due date printed on your statement, typically 20 days after the billing date. A 5% late fee is assessed on unpaid balances after the due date.

Make payments on time through any of the options above to avoid late penalties. Recurring auto pay or online payments are the easiest way to stay on track. Contact MTNG at 1-800-342-5532 if you expect difficulty paying on time.

Payment Assistance Programs

If you are struggling financially and unable to pay your MTNG gas bill, the utility offers programs that may help, including:

• Budget Billing – Pay a fixed amount each month to help budget for utility costs.

• Project Round Up – Round your bill up to help limited-income customers in need.

• Heat Share – Donate any amount to help low-income families stay warm in winter.

• Spread the Warmth – Contribute to help elderly/disabled customers afford winter heating bills.

Visit mtng.com/community to learn more about these assistance programs or call 1-800-342-5532 to apply if qualified.

Understanding Your Natural Gas Bill

Key charges on your monthly MTNG gas bill include:

• Current Month Usage – Gas consumption based on MCF units metered at your home/business.

• Distribution Charge – Covers the cost of delivering gas through the local pipeline system.

• Storage Charge – For maintaining stored gas reserves used during high demand periods like winter.

• Cost of Gas – Pass through of wholesale market gas supply prices.

• Service Charge – Fixed monthly fee for customer service, billing, meter reading, etc.

• Franchise Fee – Local municipal tax on natural gas service.

Review your MTNG gas bill carefully and contact customer support at 1-800-342-5532 with any bill questions. Understanding your charges is key to controlling energy costs.

Compare MTNG Gas Rates

MTNG offers gas rates tailored to different customer classes based on usage. Comparing your current rate to other available rates can potentially lower your gas bill.

Major MTNG rate schedules include:

• Residential – Basic rates for home gas usage.

• Small Commercial – For businesses with lower gas demand.

• Large Commercial – Higher monthly service fees but lower volume rates for high gas usage businesses.

• Interruptible – Discounted rates but gas can be interrupted as needed in winter peak periods.

• Transportation – Separate rates if you purchase direct from gas suppliers and use MTNG pipelines.

Contact MTNG at 1-800-342-5532 to discuss whether a different rate class makes sense for your gas usage profile and could offer savings. Rates change yearly so it’s good to review options annually.

Go Paperless

You can stop receiving mailed paper bills by signing up for MTNG eBilling through the customer portal. Instead of a mailed statement, you’ll get an email notification when your bill is ready to view and pay online.

Paperless billing saves money on printing/postage and reduces waste. You’ll have instant online access to your bill without waiting on the mail. It’s the most efficient way to manage your gas account and payments.

Take control of your Middle Tennessee Natural Gas account. Pay bills online, by phone, auto pay or locally with cash/check. Review rate options to optimize costs. And go paperless for simplified account management. Contact MTNG at 1-800-342-5532 with any questions about your gas service.