Having continuous access to essential utilities like electricity, water, gas, and waste services is vital for households and businesses in Springfield, TN Paying your utility bill on time ensures uninterrupted service while funding critical infrastructure maintenance and improvements across the city Understanding your monthly charges, payment options, billing policies, and assistance programs will help you easily and responsibly manage this routine expense.
Overview of Springfield Utility Services
The city of Springfield provides the following utility services within city limits
- Electricity
- Natural gas
- Water
- Wastewater/sewer
- Sanitation/garbage
- Stormwater management
These are collectively billed together on one convenient monthly statement for Springfield residents and businesses, Reviewing the bill breakdown helps customers understand the comprehensive services supported through utility payments Monitoring usage can also identify areas to conserve or address leaks
Convenient Payment Options
The city offers several options to pay your Springfield utility bill:
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Online – Pay 24/7 via the customer portal. Can store payment methods for quick checkout.
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Phone – Call the automated phone payment line anytime. Have account number ready.
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Mail – Send check or money order with payment stub to Utility Billing address.
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In-Person – Pay with cash, check, or card at the Utility Billing office.
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Drop Box – Use the drive-thru drop box to leave check/money order payments after hours.
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Auto Pay – Enroll to have payments automatically debited from your bank account each month.
Choose the payment method that is most convenient for your needs and schedule. Consistently paying on time helps avoid any service disruptions.
Avoid Late Fees and Disconnection
Springfield utility bills are due 15 days after the billing date. A late fee is charged if payment is received after the due date.
If the account falls 30 days past due, a final reminder notice is sent. Failure to pay the balance within 10 days results in service disconnection. Applicable disconnection and reconnection fees will also be charged.
Avoid inconvenient shutoffs and penalties by paying on time every month. Contact Utility Billing immediately if you anticipate having difficulty paying a bill so they can note the account and discuss options.
Payment Assistance Programs
For Springfield utility customers facing financial challenges, the following assistance programs are available:
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Payment arrangements – Set up a tailored monthly payment plan for outstanding balances. Requires paying current bill plus portion of past due amount.
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Deferred payment plan – Once every 12 months, extended due date can be granted for those meeting income criteria.
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LIHEAP – Federal heating and cooling assistance grants for qualified limited income households. Apply through community action agencies.
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Project Help – Local utility bill assistance program coordinated by Municipal Utilities Board.
If you are struggling to cover utility costs, contact Utility Billing right away to discuss plans and programs that can help avoid service disruption. Provide any required documentation on financial hardship.
Special Billing Programs
Springfield offers these special utility billing programs:
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Budget Billing – Pay a level monthly average amount based on past usage to avoid seasonal spikes. Recalculated periodically.
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Medical necessity – Extended shutoff notice period for those with serious medical conditions and financial hardship.Doctor’s certification required initially and annually.
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Service fee exemptions – Waived fees for low-income seniors and disabled customers meeting income criteria.
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E-billing – Free paperless billing and notices via email to access statements online 24/7.
Inquire about eligibility requirements if interested in enrolling in one of these billing programs tailored to your situation.
New Service Startup Requirements
To begin utility services at a new Springfield residence or business location, visit Utility Billing at least 3 days before your move-in date to submit:
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Completed application form with personal details
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Photo ID and proof of lease/ownership
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Social Security number for credit check
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Security deposit based on credit history
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Any prior unpaid utility balances at the property
Timely startup ensures uninterrupted water, power, and other essential utilities as you move into your new Springfield home or facility.
Responsible Utility Bill Management
Having continuous access to basic utilities like water, electricity, and waste services is something most of us take for granted. Yet extensive infrastructure, equipment, workers, and resources are needed to safely provide these fundamental services that power our daily lives.
Paying your Springfield utility bill fully and on time supports critical community systems while avoiding disruptions. Leverage the available payment methods, special billing programs, and assistance options as needed. Maintaining open communication and proactive management ensures your household or business can count on seamless utility service in Springfield.
$5,000 utility bill paid and power restored, but Springfield nonprofits continue to struggle
What’s new on my Springfield utility bill?
Property Tax Bill for the City of Springfield The City of Springfield is excited to use new software for utility billing, which will give your bill a new look. This new online account has exciting new features that will allow you to: 1. Make and schedule future payments. 2. Make payments for multiple accounts in one transaction. 3.
How do I pay a bill in Springfield TN?
Monday – Friday 7:30 a. m. – 4:30 p. m. , 405 N. Main Street, Springfield, TN 37172. A Night Depository is located outside the front door of Springfield City Hall. No cash please. Hours: Monday-Friday 8:00 a. m. – 4:30 p. m. You must have your bill. Bills are mailed with a convenient return envelope for those mailing their payment.
What utilities are available in Springfield TN?
Explore the utility services available to the citizens of Springfield, Tennessee such as electric, gas, stormwater and water. Learn about the services available to the citizens by the Electric Department of Springfield, Tennessee. Explore the services available to the citizens by the Gas Department of Springfield, Tennessee.
How do I pay my village of Springville utility bills?
Visa, MasterCard, Discover, and American Express can all be used to pay your Village of Springville utility bills. There is a 2.5% convenience fee for using these cards. 65% or $3. 00 minimum applies to cardholders). You can also make Electronic Check Payments (a convenience fee applies).
How many utilities does Springfield have?
Six utilities are owned and run by the city of Springfield. These are water, sewer, electricity, gas, storm water management, and sanitation services within the city limits. Gas and water are also provided to a large part of the county.
How often are utility bills billed?
For people who live in the city limits, all of their utility bills are combined on one monthly bill. This is for their convenience. Because of a recent update to the software used for utility billing, your bills now look different and have a new way for customers to pay them.
