Paying your water bill on time is an essential responsibility for all residents and businesses in Gainesville, Georgia. The city aims to make the process as easy and convenient as possible. This article will provide a comprehensive guide on how to pay your Gainesville water bill online, by phone, mail or in person.
Online Payments
The fastest and most convenient way to pay your water bill is online. The City of Gainesville offers online bill pay through their website.
To get started, go to https://gainesvillega.governmentwindow.com/start.html. This will bring you to the online payments page. Here you can pay water bills, traffic tickets, business licenses and more.
To pay your water bill specifically, select “Water Bills” from the menu. You’ll be prompted to enter your 10-digit account number and the amount due. Debit/credit cards and eChecks are accepted.
There is also a “Quick Payment” option that allows you to make a one-time payment without registering your account. However, registering provides additional benefits like setting up auto-pay or email billing.
The city recently launched a new customer portal for registered users at https //gainesvillemerchanttransact.com/ After registering, you can log in here to manage payments, view usage history and more.
Pay By Phone
Call 770-535-6878 to pay your water bill over the phone. Have your account number and credit/debit card ready. Live representatives are available 8am-5pm Monday-Friday.
You can also utilize the 24 hour automated phone system to make a payment,
Pay By Mail
To pay by check or money order through the mail:
- Make checks payable to City of Gainesville
- Write your 10-digit account number on the check
- Mail to:
City of Gainesville
757 Queen City Parkway SW
Gainesville, GA 30501
Allow 5-7 business days for mailed payments to process.
Pay In Person
Drive-thru and walk-up payments are accepted 8am-5pm Monday-Friday at:
City of Gainesville
757 Queen City Parkway SW
Gainesville, GA 30501
Cash, checks, money orders and credit/debit cards are accepted. An overnight drop box is also available for after-hours payments.
Payment Due Dates
Payments are due within 20 days of the bill date. Late fees apply to past due balances.
If possible, pay a few days early to ensure on-time delivery of mailed payments.
Account Management
Register for an online account to:
- View payment history
- Set up automatic payments
- Receive paperless billing
- Check water usage
- Update account information
You can also call 770-535-6878 or visit https://www.gainesville.org/260/Customer-Account-Services to manage your account.
Financial Assistance
The city offers payment plans and financial assistance for customers having difficulty paying their water bill. More information can be found at https://www.gainesville.org/260/Customer-Account-Services or by calling customer service.
Summary
Paying your water bill in Gainesville is quick and easy through the city’s online portal, by phone, mail or in person. Register for an account to maximize convenience and account management capabilities. Seek assistance if needed to avoid service interruptions. Stay current on your water bill responsibilities to continue receiving uninterrupted service.
How To Read Your Bill
Need help making sense of your water/wastewater bill? This page can help explain each part of your monthly statement.
How can customers plan ahead for the cost of their monthly residential water/wastewater bill, you ask? The City of Gainesville offers residential users a water and wastewater bill estimator calculator, available here Version OptionsCustomer Account ServicesHeadline Residential Bill Calculator. Wastewater rates are not applicable for Hall County, Braselton, Flowery Branch or Oakwood customers.
For assistance, please contact Customer Service.
How to Pay Your Water Bill Online
How can I pay my Gainesville water bill?
You can pay your Gainesville water bill the same way you pay your electric bill. Go to the same online page to set up your new account for water service. Your water bill is paid through the same method as your gas and electric bills. Other than providing clean, safe drinking water, Gainesville Regional Utilities (GRU) also runs top-of-the-line water reclamation facilities.
How do I contact Gainesville Department of water resources?
Have Questions? You can call the Gainesville Department of Water Resources at 770-535-6878 from 8 a.m. to 8 p.m. if you have questions about your water or sewer bill. m. – 5 p. m. Monday-Friday. Payments are due within 20 days of the bill date.
Does Gainesville have a water bill estimator?
The City of Gainesville offers residential users a water and wastewater bill estimator calculator, available here. Wastewater rates are not applicable for Hall County, Braselton, Flowery Branch or Oakwood customers. For assistance, please contact Customer Service.
How do I Stop my Water service in Gainesville City?
You need to stop your water service with the City of Gainesville Water when you move out of a home in Gainesville City so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
How can I pay my utility bills in installments in Gainesville?
People in Gainesville, Newberry, and Alachua County, Florida, may now be able to pay their utility bills in parts, with only half of the bill due at a time. In the Gainesville area, charities, churches, and government aid programs offer help and free things like school supplies, clothes, gas vouchers, and even Christmas toys.
Does Gainesville have water?
The City Water Resources Department runs the City of Gainesville Water system, which serves about 140,000 people who live in the city of Gainesville, a large part of unincorporated Hall County, and the cities of Clermont, Buford, Oakwood, Braselton, Flowery Branch, and Gillsville.
