Residents and businesses in Gilroy, California rely on essential city-provided utilities like water, sewer, trash, and recycling Paying your City of Gilroy utility bill ensures continued service and avoids late fees or shutoffs This guide covers the available options to pay your bill online, by phone, mail, or in person.
About City of Gilroy Utility Billing
The City of Gilroy provides water, sewer, trash collection, and recycling services to the community. Customers receive a monthly utility bill for these services from the City of Gilroy Finance Department.
Bills are issued around the 20th of each month and payment is due by the 15th of the following month. Accounts not paid by the due date incur a 10% late penalty on the balance owed.
Let’s review the various ways Gilroy utility customers can pay their city services bill.
Pay Online
The fastest and most convenient way for most customers to pay their City of Gilroy utility bill is online through the city’s Online BillPay system
To make a one-time online payment:
- Go to Online BillPay and select “Pay Now”
- Enter your account number and service address
- Choose payment method – credit/debit card or e-check
- Submit payment
Or register for an online profile to view billing history, enroll in autopay, and more. A service fee applies to online payments.
Pay by Phone
Call the City of Gilroy Finance Department at (408) 846-0420 to make a payment over the phone. Have your account number, address, and payment details ready.
Phone payments can be made with a credit/debit card or e-check. The Finance Department is open Monday-Thursday from 8:30am-4:30pm.
Pay by Mail
Mail your check or money order with the payment stub to:
City of Gilroy
PO Box 888842
Los Angeles, CA 90088-8842
Write your account number on the check. Allow 5 business days for mailed payments to process on time.
Pay in Person
Visit Gilroy City Hall at 7351 Rosanna St to pay your utility bill in person Monday-Thursday 8:30am-4:30pm.
Accepted payment methods include cash, check, credit/debit card, and money order. Bring your printed bill or know your account number.
Pay via Bank Bill Pay
You can use your bank’s online bill pay feature to send payments to the City of Gilroy.
Provide your utility account number as the account number and “City of Gilroy Utility Billing” as the payee name to ensure proper crediting.
Avoid Late Payments
To avoid late fees on your City of Gilroy utility bill:
- Mark due dates on your calendar
- Enroll in paperless billing to get due date reminders
- Sign up for autopay or schedule recurring payments
- Pay a few days early to allow processing time
What Happens if You Pay Late?
City of Gilroy bills not paid by the due date incur a 10% late penalty on the outstanding balance. Accounts past due 30 days or more are subject to water service shut off.
A $70 reconnection fee applies if service is disconnected for nonpayment. Avoid penalties and interruptions by paying on time.
Payment Assistance Programs
Gilroy offers payment plans and utility bill assistance programs for qualifying low-income residents.
Contact the City Finance Department if you are unable to pay your bill in full. Ask about the Low Income Home Water Assistance Program (LIHWAP).
Contact City of Gilroy Customer Service
Reach out to the Finance Department with any utility billing questions:
- By phone at (408) 846-0420
- In person at Gilroy City Hall
- Email [email protected]
They can help with payment arrangements, account details, billing disputes, and avoiding disconnection.
Summary – Paying Your Gilroy Utility Bill
City of Gilroy utility customers have several options to pay each monthly bill for water, sewer, garbage, and recycling services. Pay online for 24/7 access and convenience. Or use the automated phone system, mail, bank bill pay, or visit the Finance Department at City Hall. Pay on time every month to prevent penalties or loss of service. Contact the City of Gilroy for utility payment assistance if needed.
City of Gilroy Utility Online BillPay
- View entire bill detail online and print 24/7
- Receive email notifications of new bills
- Optionally turn off your paper bill
- Make one-time payments with credit/debit card or bank account (service fee applies)
- Sign up for automatic payments with credit/debit card or bank account (service fee applies)
- View multiple City of Gilroy accounts with one username and password
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Vote Zach Hilton for Gilroy City Council on November 5. #HiltonForCouncil #Gilroy #GilroyBPAC
How do I pay my utility bill online in Gilroy?
For current water and sewer rates, please see the Water-Wastewater Rates schedule. Customers of Gilroy’s utilities can view their bills, make one-time payments, or set up automatic payments online. Visit Online BillPay to take advantage of this convenient feature. Paying your Utility Bill via a Bank BillPay System?.
How do I make a payment with a city of Gilroy account?
View your most recent account balance. Conveniently make a payment with no enrollment or signup required. Use bank accounts or credit/debit cards to make payments. Please enter your City of Gilroy account # – customer # and service address as they appear on your bill to proceed with your payment.
Does Gilroy offer online billpay?
This service is for all new and reactivating accounts. For current water and sewer rates, please see the Water-Wastewater Rates schedule. Customers of Gilroy’s utilities can view their bills, make one-time payments, or set up automatic payments online. Visit Online BillPay to take advantage of this convenient feature.
How long does it take to start water service in Gilroy?
Starting service generally takes just two business days. Click here to fill out a Start Service Form. If you’re leaving Gilroy, you need to cancel your water service with City Of Gilroy Water so that you don’t keep getting charged. Simply fill out the following online form. Stopping service normally takes just two business days.
How do I Stop my Water service in Gilroy?
If you’re leaving Gilroy, you need to cancel your water service with City Of Gilroy Water so that you don’t keep getting charged. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
Does Gilroy water have a water quality report?
The Safe Drinking Water Act tells the EPA that Gilroy Water has to check the quality of the water in the area every year and send out a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
