Simplifying Bill Payment with West Knox Utility District’s Online Portal

Paying your utility bill can be a chore. Writing a check, finding a stamp, mailing it off – who has time for all that in today’s busy world? That’s why the West Knox Utility District (WKUD) offers an easy online bill pay system to handle all your billing needs In this article, we’ll walk through how WKUD’s online portal makes paying your water, sewer, and garbage pickup bill a breeze

Creating an Account is Quick and Easy

Getting started with WKUD’s online bill pay only takes a few minutes. On their website, simply click on the “Customer Portal” link at the top of the page. This will take you to the login screen where you can enter your WKUD account number and four-digit PIN. If you don’t know your PIN you can easily reset it right on the login page.

Once you’ve logged in, click on “Create New User” and enter your email address and name. Make sure you also check the box to receive email alerts – this way WKUD can notify you when your bill is ready and any payment receipts. That’s all there is to it! With your account created you’ll now be able to access and manage your account completely online.

View Bills, Payment History, and More in Your Account

After logging into the online portal, you’ll first arrive at the Account Profile page. This screen shows key details like your billing address, phone number, email, and any other info WKUD has related to your account. If anything needs to be updated, you can do so right from this page.

Next up is the Account History page. Here you’ll find a complete record of all your previous water bills and payments. You can search for specific bills using the date selector tool. It’s a great way to look back at your past water usage and payments made.

Under the Alerts tab, you can customize when and how WKUD contacts you about billing notifications. Get emails for bills ready, payments received, late notices, and more. You can also opt into text alerts if you prefer getting notifications on your phone.

Pay Your Bill Quickly and Securely

The main highlight of WKUD’s online portal is the ability to pay your water bill completely online. Under the Payments tab, you’ll find options for paying your current bill, scheduling future payments, and enrolling in autopay.

To pay a current bill, use the Pay Now button after viewing your latest bill. This will take you to WKUD’s secure payment processor where you can enter your payment info. You can use a credit card, debit card, or electronic check. As soon as the payment goes through, your account will reflect the updated balance. No more waiting for checks in the mail!

If you like to plan ahead, WKUD makes it easy to schedule one-time or recurring payments. Just select a future date, enter the payment amount, and submit the request. WKUD will automatically process the payment on the scheduled date, so you don’t have to remember to log in and pay later on.

Finally, signing up for autopay means you’ll never miss a payment deadline again. With autopay enabled, WKUD will charge your payment method on file each month for the amount due. Your water bill is paid automatically without you having to do a thing!

Start or Stop Service Online

Moving into a new place in the WKUD service area? You can start your water account completely online using the Start Service link. Just enter your new address and start date – WKUD will take care of the rest.

And if you’re moving away, you can quickly stop service online as well. Simply provide your stop service date and forwarding address. Shutting off your water service has never been simpler.

The online portal makes both starting and stopping service a breeze. No phone calls or visits to the WKUD office required!

Go Paperless with Online Billing

Tired of paper bills piling up? WKUD offers the option to go completely paperless with online billing. Sign up to receive your bill electronically each month instead of through the mail.

With paperless billing, you’ll get an email notification when your new bill is ready to view. Log into your account and pull up a PDF of the bill – no waiting for delivery or hunting for mailed bills. Plus, you can access 2 years of previous bills in your online account anytime.

Going paperless means less clutter in your mailbox. It’s also better for the environment by reducing paper use. And it’s completely free! Enroll in paperless billing under the Payments tab.

Get Support by Phone, Email, or In Person

While WKUD’s online portal is intuitive and easy to use, you may occasionally have questions come up. Fortunately, WKUD’s customer service team is available to help by phone, email, or in person.

Contact customer support at (865) 690-2521 Monday through Friday from 8am to 4:30pm. You can also email any time at [email protected] and a team member will respond during business hours.

If you prefer to talk in person, visit the WKUD office located at 2328 Lovell Road in Knoxville, TN. Stop by any weekday during business hours and the friendly staff can answer any billing or service questions.

However you like to get help, WKUD’s customer service team is ready and willing to assist customers with the online billing system or any other needs.

Conveniently Manage Your Utility Service Online

WKUD’s online customer portal provides Knoxville residents with a simple, fast way to take control of their utility account. Pay bills at any time from anywhere, view payment history, receive paperless billing, and more. Sign up for an account today to simplify your utility bill management!