Handling utility bills is a regular task for households and businesses in New Haven, Indiana. The city provides essential services like water, sewer, and stormwater management to residents and companies. Paying your utility bill on time and understanding your options helps maintain uninterrupted service This article will overview payment methods, assistance programs, and tips from New Haven’s Utility Office.
New Haven Utility Services
The City of New Haven Utility Office provides the following utility services within the city limits and surrounding areas:
- Water service – Clean drinking water to homes and businesses
- Sanitary sewer – Wastewater collection and treatment
- Stormwater management – Drainage system maintenance
Charges for these services appear on a monthly utility bill sent to customers. Rates vary based on factors like usage amount and customer class The utility office administers billing, payment processing, and customer service
Maintaining infrastructure and meeting environmental regulations requires ongoing investments. Utility rates reflect the cost of delivering safe, reliable service 24/7.
Payment Methods
New Haven offers several ways for customers to pay their utility bill each month:
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Online – Pay via the city’s online payment portal anytime using debit/credit card or e-check.
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Phone – Call the city’s automated pay-by-phone line and follow prompts to make a payment.
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Mail – Send a check or money order using the remittance stub and envelope provided with your bill.
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In Person – Visit the Utility Office at City Hall during business hours to pay with cash, check, credit/debit, or money order. An after-hours drop box is also available.
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AutoPay – Sign up for automatic monthly payments from your bank account on your bill’s due date.
Customers can also go paperless by enrolling in e-billing to receive statements electronically rather than by mail.
Payment Assistance Programs
For customers having difficulty paying their utility bill, New Haven offers programs including:
- Payment arrangements – Set up a payment plan to pay past-due balances over time
- Payment extensions – Request additional time to pay your bill without penalty
- LIHEAP – Federally funded energy assistance grants
- Township trustee aid – Needs-based assistance through your township office
Residents struggling to cover utility costs should contact the Utility Office about eligibility for these programs. Disconnection protections may apply during winter months.
Billing and Payment Tips
Follow these tips and best practices when paying your New Haven utility bill:
- Provide accurate account information and update any changes to ensure proper billing
- Opt for autopay or schedule recurring payments to avoid late fees
- Monitor your usage and charges regularly by signing up for e-billing
- Pay on time each month or promptly arrange alternate plans if needed
- Contact the utility office immediately with payment concerns to explore options
- Learn about available assistance programs if facing financial hardship
- Check for leaks, conserve water, and use services efficiently to control costs
Maintaining a positive relationship with your utility provider begins with paying your bill consistently and responsibly. But New Haven also aims to be a partner in helping customers navigate challenges so vital services remain accessible to the entire community.
Utility Providers as Community Partners
The New Haven Utility Office doesn’t just handle billing and infrastructure. As a public service provider, they also aim to be an asset to residents and businesses.
Some of the ways they strengthen the community include:
- Offering payment plans and assistance programs for those facing hardships
- Providing utility job opportunities and workforce training
- Educating the public about water conservation and stormwater management
- Ensuring infrastructure reliability that supports economic growth
- Keeping utility costs competitive to attract development
- Partnering with social agencies to inform those needing help
The city’s utility services are more than just pipes, poles, and wires. They represent a commitment to serve New Haven in good times and bad. Paying bills promptly demonstrates customers’ shared responsibility in that relationship.
New Utility Billing Tutorial
FAQ
What time does New Haven City Utilities open?
What does the city of New Haven utility office do?
The City of New Haven Utility Office is in charge of providing water, sewage, and storm water services to homes and businesses in and around the city. They are open to the public for utility payments. The office is committed to meeting the needs of their customers and ensuring accurate information and service.
Can I buy electricity from a utility company in New Haven?
In New Haven, the United Illuminating Company is the utility company that provides electricity to people in New Haven and other cities. However, consumers can also switch energy providers to find a lower rate.
How do I pay my utility bill?
Pay by phone by calling 1. 866. 670. 3036. Please have your customer and account numbers ready, and make sure they have all the zeros at the beginning. The City accepts checks and money orders for utility billing. Checks or money orders can be:
Are there any errors or omissions in the city of New Haven?
However, due to the complex nature and volume of information, errors and/or omissions may be present. Because of this, the City of New Haven and its officials, employees, and agents do not promise or guarantee that any of the information on this website is correct.
How many employees does New Haven have?
This company has 127 employees who are cross-trained and can handle all 4 utilities. The City of New Haven is in good hands. One of the City’s main goals is to keep giving our residents safe, long-lasting drinking water while also helping our community grow economically, environmentally, and socially.
What is New Haven’s sewer Division?
The Sewer Division in New Haven is part of the Public Works Department and is in charge of running the city’s sanitary sewer system. Our sewer division ensures safe and reliable operations, and minimizes potentially hazardous and costly sewer backups.
