How to Pay Your City of Pasco Utility Bill

Living in the city of Pasco, Washington means relying on municipal services like water, sewer, garbage collection, and more. Paying your Pasco utility bill on time each month is an important responsibility for every resident and business. The city offers various convenient payment options to make it easy to keep your account in good standing. This guide will outline the different ways you can pay your Pasco utility bill.

Overview of Pasco Utility Bills

The city of Pasco bills residents monthly for the utility services provided, including:

• Water
• Sewer
• Stormwater
• Garbage/recycling collection
• Optional yard waste collection

Bills are mailed out around the 20th of each month and payment is due by the 10th of the following month. So you have about 20 days to pay each bill to avoid late fees.

Utility rates are based on your usage, meter size, and the specific services provided to your property. Review your bill each month to ensure accuracy. Contact the billing department with any account changes, such as a new mailing address.

Benefits of Paying Your Bill On Time

Paying your Pasco utility bill by the due date every month provides the following benefits:

• Avoid late payment penalties – a 10% fee is added to past due accounts
• Prevent service disruption for non-payment
• Maintain an on-time payment history
• Support continued investment in utility infrastructure
• Sustain reliable, high-quality municipal services
• Be a responsible community member

So make it a habit to pay your utility bill on time every month. Pasco offers various payment options to fit different needs and schedules

Pay Online

The easiest and most convenient way to pay your Pasco utility bill is through the online payment portal. Just follow these simple steps:

1. Visit www.pasco-wa.gov and click on “Pay Utility Bill”
2. Click on “Pay Bill” and enter your account number and last name
3. Select whether you want to pay the full balance or a partial payment
4. Enter your credit/debit card or bank account information
5. Verify payment details and submit

Online payments post instantly to your account, allowing you to avoid late fees. You can also view payment history, set up automatic payments, and manage paperless billing through the online portal.

Pay by Phone

To speak with someone directly and process your payment, you can pay your Pasco utility bill by phone.

1. Call 1-844-235-9991 for the payment center.
2. Provide your Pasco account details to the agent.
3. Enter payment information from your credit/debit card or bank account.
4. Receive instant payment confirmation.

Remember phone payments made after 5pm will be posted the next business day. Phone payments offer quick convenience if you don’t have time to log into the online system.

Pay by Mail

Traditional check payments can still be mailed each month if you prefer not to pay online.

1. Write your Pasco utility account number on the payment stub from your bill.
2. Detach the stub and enclose it with your check in the return envelope.
3. Mail to City of Pasco Utility Billing, PO Box 491, Pasco, WA 99301
4. Allow 5 business days for delivery and processing.

Just keep in mind that mail delivery can be delayed and you’ll need to mail payments 5-7 days before the due date to ensure on-time arrival. Paying online is more reliable for avoiding late fees.

Pay in Person

For cash payments or in-person assistance, visit the Pasco City Hall customer service windows. Located on the first floor at 525 N 3rd Avenue, the billing office accepts cash, checks, or debit cards for payment.

Payments made at City Hall are credited to your account immediately. Just allow time for parking and potential wait times during busy periods. The office is open 8am to 5pm Monday through Friday, excluding holidays.

24/7 Kiosk Payments

For maximum convenience, Pasco has utility payment kiosks available 24/7 for on-the-spot bill payment. Kiosk machines are located at:

• Pasco City Hall – 525 N 3rd Ave
• TRAC Facility – 6600 Burden Blvd
• Franklin PUD – 1411 W Clark St

The self-service kiosks accept credit/debit cards and cash payments. You can even pay your Franklin PUD and Basin Disposal bills at the same kiosk. Just make sure to have your account numbers handy. Kiosks offer quick after-hours payment.

Recurring Automatic Payments

Forget late payments for good by enrolling in automatic monthly payments. Your Pasco utility bill will be paid on time, every time, directly from your bank account. Here’s how to set it up:

1. Login to the online payment portal
2. Click on “Recurring Payments”
3. Choose to pay full balance or fixed amount each month
4. Enter your checking/savings account information
5. Review terms and enable autopay

Now your bill will deduct automatically each month on the due date. Just monitor your bank account balance and usage to avoid overdrafts.

Financial Assistance Programs

If you’re struggling to pay your Pasco utility bill, contact the billing office about potential financial assistance or payment plans. Low-income residents may qualify for bill discounts or flexible payment arrangements.

The city aims to avoid service shut-offs when residents are facing hardships. Reach out for help so they can find a solution that works for your situation. Discounts and aid are available but you need to notify them about your challenges.

Avoid Late Fees and Disconnection

To avoid penalties and potential service disruption, be sure to pay your Pasco utility bill in full by the 10th of each month. Online payments allow instant processing while mail takes 5-7 days. Same day options include phone, City Hall, and payment kiosks. Set a monthly reminder to pay your bill on time.

Paying your Pasco utility bill should be quick and painless each month. Online and automated payments offer the most convenience and reliability for on-time payment. But you can still use traditional mail, pay by phone, or visit in person if you prefer human interaction. Just be aware of processing times to avoid late fees. Reach out if you need help managing payments. Keeping your City of Pasco account current ensures seamless access to the vital municipal services we all rely on.