Paying your utilities bill is a necessary chore that comes around each month for every household and business in Spokane. With increasingly busy lives, many people appreciate the convenience of being able to pay their Spokane City utility bill online The City of Spokane offers a simple online payment system that allows ratepayers to view their account info, see previous payments, and pay current charges from the comfort of their home.
The online utility bill pay system is accessible through the City of Spokane’s website To start the process, go to www.spokanecity.org and click on the “Payments” link at the top of the page This will bring you to the Payments portal where you can click on “Pay Utility Bills Online” to be directed to the eBill system.
Setting Up Your eBill Account
If you are new to the eBill system, you will need to set up an account. Have your most recent City of Spokane utility bill handy because you will need your account number and mailing zip code to register. The registration process only takes a few minutes. You’ll be asked to provide an email address and create a password.
Once your account is created, you can log in anytime to view your account details, see your current charges, check payment history, update account info, and of course pay your bill. The online system is available 24/7 so you can pay on your schedule.
Payment Options
The eBill system provides several payment options to choose from:
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Credit/Debit Card – Visa, MasterCard, American Express and Discover cards are accepted. There is a 2.35% convenience fee for credit/debit card payments.
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Electronic Check – Pay directly from your bank account. No convenience fees apply.
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Recurring Payments – Set up automatic monthly payments directly from your credit card or bank account. This ensures your bill is paid on time each month.
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Mail-in Payment – If you prefer to pay by check via postal mail, you can print out a payment remittance form.
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In-Person Payments – Take your payment to the City of Spokane’s Utility Billing counter during business hours. They accept cash, checks, money orders and credit/debit cards. The downtown location is 808 W Spokane Falls Blvd.
No matter which option you choose, the eBill system makes paying your utilities fast and convenient. Your account is updated immediately when you make an online payment, so you don’t have to worry about delays with the mail.
Payment Reminders
A great feature of the online bill pay system is that you can opt in to receive email and/or text reminders when your bill is ready and when a payment is due. This helps you avoid late fees. To set up reminders, simply log into your eBill account and update your notification preferences.
Reminder notices go out about 5 days prior to the due date. You will also receive an email confirmation when your payment is processed so you have a record for your files.
Account Management Capabilities
Managing your City of Spokane utility account online is very simple. The eBill system allows you to:
- Update your mailing address, email, phone number
- Add authorized users to your account
- Go paperless by opting out of mailed paper bills
- View billing history and payment history
- Sign up for budget billing to even out payments
- Request due date changes
- Set up automatic payments
You no longer need to call or visit the utility billing office to update your account details or manage your service. It can all be handled with just a few clicks online.
Security of the eBill System
Rest assured that the eBill system utilizes industry best practices when it comes to security. Your personal account information, payment details and data are encrypted and protected.
Some key security features include:
- Secure HTTPS data encryption
- Password protection
- Automatic sign-out after 20 minutes of inactivity
- Account lockout after too many failed sign-in attempts
- Transaction validation measures
The City of Spokane continuously monitors the eBill system to identify and address any potential vulnerabilities. Security audits are conducted regularly by independent cybersecurity firms. You can pay your Spokane utilities bill online with confidence.
Accessibility for All Users
The City of Spokane designed the online eBill system to be user-friendly and accessible for all citizens, including those with disabilities.
Some key accessibility features:
- Screen reader capability
- Keyboard navigability
- Color contrast options
- Site-wide closed captioning for audio/video content
- Optimized for mobile device viewing
The eBill portal meets ADA accessibility standards and Section 508 requirements. If you need help accessing account tools or paying your bill online, contact the City of Spokane’s Utility Billing department for assistance.
Benefits of Paying Your Utility Bill Online
Choose the eBill option to enjoy these key benefits:
- Convenience – Pay on your schedule 24/7
- Efficiency – Takes just minutes to pay
- Control – Manage account settings and billing options
- Security – Payment info is encrypted
- Accessibility – User-friendly interface for all
- Savings – Avoid late fees with reminders
- Record keeping – Payment receipts are stored online
Go paperless and say goodbye to checks and envelopes! The eBill system makes paying your Spokane utilities fast, easy and secure. Sign up today at www.spokanecity.org to access your account and view your current bill.
Spokane city council to make decision on late utility bills
FAQ
What is the phone number for Spokane utilities bill pay?
To find out more about how to pay online, call the Utility Billing office at 311 during normal business hours or 509 if you’re outside of city limits. 755. CITY (2489).
What represents Spokane?
The main image of the City of Spokane logo is the Spokane River and the Falls downtown. This image highlights the very reason the City of Spokane was founded here. The river is the natural symbol of Spokane. We are unique in the fact that a beautiful whitewater river flows through our City.
How much is the average utility bill in Spokane WA?
What is the phone number for the city of Spokane?
Give us a call at 311 and we’ll help you out. That’s okay, you can still reach us at 509. 755. CITY (2489).
How do I pay my utility bill in Spokane?
City utility bills that are past due should be paid at the My Spokane counter, which is on the first floor of City Hall at 808 W Spokane Falls Blvd. You will need to make an account with the City of Spokane in order to pay your bill online through their eBill service. Go to eBill to create an account.
Does Spokane have a utility billing system?
Utility Billing in the City of Spokane is Getting an Upgrade! It’s been almost 25 years since the City of Spokane replaced its utility billing system. A lot has changed since then in terms of technology, online features, data access, tools for customers to receive and pay bills, etc.
What is included in a Spokane utility bill?
City of Spokane utility bills include charges for water, wastewater, stormwater, and solid waste collection. More than 86,000 residential and business customers in the City and nearby areas who use City utility services get bills every month.
How do I get help with a billing question in Spokane?
How do I get help with my bill? • Anyone with questions about their utility bill can call My Spokane 311 or (509) 755-2489 to talk to City staff. Phone calls are answered Monday-Friday between 7 a. m. and 6 p. m. (excluding some holidays) or customers can email staff 24 hours a day at ubill@spokanecity. org.
How can I lower my utility bills in Spokane?
Some things people can do to lower their utility bills are to use less water (Water Wise Spokane) or to recycle more so they can use a smaller trash can. Every year, the City’s elected leaders look at utility rates and make sure that customers can expect rates that are fair and reasonable.
How do I make a payment in Spokane County?
The Treasurer’s office is in the Spokane County Courthouse. You can pay with cash, check, or money order. You can use a credit card to make a one-time payment, set up recurring payments using your bank account, and choose to receive your statements electronically.
