How to Pay Your City of Burley Utility Bills: A Complete Guide

Living in the city of Burley Idaho brings access to essential services like electricity, water, and sewer provided by the municipality. This guide covers everything Burley residents need to know to pay city utility bills efficiently.

Overview of City of Burley Utilities

The City of Burley handles the following utility services for the community:

Electricity – Powers homes and businesses in Burley,
Water – Provides drinking water and supports fire protection.
Sewer – Handles wastewater treatment and sanitation.
Sanitation – Provides garbage, recycling, and yard waste pickup
Stormwater – Manages drainage infrastructure.

Reliable utility services are vital for quality of life and business operations in Burley. The city aims to deliver these services at reasonable rates for residents and businesses.

Ways to Pay Your City of Burley Utility Bill

You have several options to pay your City of Burley utility bill:

Online – Pay via the city’s website using credit/debit card or e-check.
Phone – Call the utility billing office at 208-878-2224 and pay over the phone.
Mail – Send a check or money order to the city utility billing address.
In person – Visit the utility billing office at City Hall.
Drop box – Place your payment in the drop box at City Hall.
Automatic bank draft – Have payments automatically deducted from your bank account.
Third-party apps – Pay through apps like doxo using mobile and online.

Paying online or via mobile apps provides the fastest and most convenient options.

How to Pay Your Bill Online

Follow these simple steps to pay your Burley utility bill online:

Visit the City of Burley website’s online bill pay page.
Enter your account number and 4-digit PIN.
Select the utility account and amount to pay.
Input payment information and submit.
Verify payment details and complete the transaction.
Receive email confirmation when the payment is processed.

It just takes a few minutes to pay online 24/7.

Paying by Phone

To pay your utility bill by phone:

Call 208-878-2224 during office hours.
Speak to a representative or use the automated system.
Provide your account details and payment information.
Record confirmation number before hanging up.
Watch for payment to process in next 1-2 business days.

Phone payments offer a quick option during office hours.

Paying by Mail

To pay your city utility bill by mail:

Make check or money order payable to City of Burley.
Print account and payment details on the memo line.
Mail to: City of Burley, 1401 Overland Ave, Burley ID 83318
Allow 5-7 days for standard mail delivery.
Watch for payment confirmation in next billing cycle.

While slower, mailing a payment is reliable when you can’t pay online.

Paying in Person

To pay your bill in person at City Hall:

Bring your paper bill or know your account details.
Visit the utility billing office on the main floor.
Have your payment method ready – cash, check, card, etc.
Get a receipt before leaving.
Payment will process same day.

Paying in person allows immediate payment and assistance if needed.

Using the Drop Box

For after-hours payments, use the drop box behind City Hall:

Place your payment in an envelope.
Write your account number clearly on the outside.
Double check the utility billing address.
Drop in slot before 5pm for same-day processing.
Watch for confirmation within 1-2 business days.

The drop box offers easy after-hours and weekend payment.

Signing Up for Auto-Pay

For hands-free utility bill payments, enroll in auto-pay:

Complete authorization form on the city website.
Provide bank account information.
Payments will be automatically deducted each cycle.
Monitor bank statements for payments.
Update any account changes with the city.

Auto-pay saves time and ensures payments are never late.

Using Third-Party Bill Pay Apps

Alternatively, use third-party bill pay apps like doxo:

Create an account and add your utilities.
Input payment details to securely store.
Schedule one-time or recurring payments.
Get reminders when bills are due.
Receive confirmation when paid.

Apps provide convenience without fees using bank transfers.

Setting Up an Online Account

To access online account management:

Go to the city website and select “Pay Your Bill”.
Click on “Create Website Account”.
Enter your account and contact details.
Create a 4-digit PIN to use for login.
Access account dashboard to monitor usage and pay.

Your online account offers full visibility and control.

Understanding Your City Utility Bill

When you receive your utility bill, key details to review:

Account number – Needed for all payments.
Total amount due – Pay full or partial balance.
Due date – Payment deadline to avoid late fees.
Meter readings – Track your usage over time.
Account activity – Review charges, payments, adjustments.
Payment stub – Send with mailed payments.

Understanding your bill makes payment easier.

Avoid Late Fees with Proper Payment Planning

To avoid late fees on your city utility bill:

Mark due dates on your calendar.
Enroll in paperless billing for reminders.
Schedule payments to process 2-3 days before due date.
Allow 5 business days for mailed payments.
Set up automated payments to pay on time.
Contact the city immediately if you’ll be late.
Watch for first late fee waived when signing up for auto-pay.

With some planning, you can pay on time and avoid added fees.

Troubleshooting City of Burley Utility Bill Problems

No billing process is perfect, so issues sometimes come up. Try these troubleshooting tips for common city utility bill problems:

Missing bill – Contact the city for a replacement or view online.

Incorrect balance – Compare to previous bills and meter readings to identify potential errors.

Failed payment – Verify account has sufficient funds or correct card details.

Incorrectly applied payment – Reach out to the city billing department to trace the payment.

Late payment issues – Discuss waived late fees or extensions if you have a good history of on-time payments.

Outdated account information – Log in online or call to provide new mailing address, bank accounts, phone numbers, etc.

With good communication, the city billing staff can help resolve most issues.

Avoiding Utility Scams and Fraud

Unfortunately, utility scams are common these days. Be vigilant against scammers:

The city will never call demanding immediate payment by unusual methods. Hang up!
Never provide personal financial details to unsolicited callers.
Verify disconnection notices directly with the city before taking action.
Make payments only through known city channels – not payment apps or money transfers per caller requests.
Watch for fake utility emails and texts with incorrect logos and details.

Being aware of scams keeps your account and money safe.

Closing or Transferring a City Utility Account

To close or transfer utility service when moving:

Notify the city utility billing department by phone or in person.
Provide move out date and new address if transferring service.
Schedule final meter readings within 5 days of move out.
Receive final bill for balance adjustment within 2 billing cycles.
Transfer should have no interruption in service with deposit at new address.
Closed accounts get refunded deposits by mailed check in 4-6 weeks.

With proper notifications, your utility account can smoothly transfer or close.

Smart Use of City Utilities and Conservation

As a Burley utility customer, you can be smart about your usage:

Track monthly usage and look for spikes indicating leaks.
Use ENERGY STAR appliances and equipment for efficiency.
Replace incandescent lights with LEDs.
Add insulation, seal leaks, and weatherize your home.
Set thermostats a few degrees higher in summer.
Look for city rebates on upgrades like low-flow toilets.

Saving resources helps the environment and reduces your utility costs.

Payment Assistance Programs

If you face challenges paying utility bills, the city offers programs that may help, including:

City Of Burley Bill Pay

Bill Pay Overview Tutorial

FAQ

How do I call the city of Burley?

For other inquiries, please call us at: 208-878-2224.

What is Bill Pay app?

What is bill pay? It’s a quick, simple, and handy way to have a bill paid automatically, usually online. Expensify is one of many banks, service providers, and other businesses that let you pay your bills through their website or mobile app.