Health care provider claim submission tools and resources. Learn how to submit a claim, submit reconsiderations, manage payments, and search remittances.
Health care professionals working with UnitedHealthcare can use our digital tools to access claims, billing and payment information, forms and get live help. To begin using the UnitedHealthcare Provider Portal sign in with your One Healthcare ID.
Dealing with medical bills and insurance statements can be confusing and stressful. Thankfully, UnitedHealthcare offers a variety of simple options for members to pay their bills quickly and securely.
In this comprehensive 1989 word guide we’ll walk through the many ways you can pay your UnitedHealthcare bill online, by phone by mail, and more. Whether you prefer to set up auto-payments, pay one-time, or speak to a representative, we’ve got you covered. Let’s get started!
Overview of UnitedHealthcare Bill Payment Options
UnitedHealthcare makes paying your premiums copays deductibles and other balances a breeze with these convenient methods
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Online – Pay via your bank account or credit/debit card through the website or mobile app.
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Phone – Call the toll-free number on your statement to pay with a representative.
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Mail – Send a check or money order with your remittance slip.
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Auto Bill Pay – Set up recurring automatic payments from your bank account.
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In Person – Bring your statement to a local agent’s office to pay in cash.
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Wire Transfer – Transfer funds electronically from your bank.
With so many choices, you can pick the payment method that works best for your needs and preferences each month.
How to Pay Your UnitedHealthcare Bill Online
Paying online is the fastest and most convenient way to take care of your UnitedHealthcare bill. Here are step-by-step instructions:
Step 1: Log in to Your Account
- Go to www.uhc.com and click “Sign In”
- Enter your username and password
- If you haven’t registered, click “Register Now” to create an account
Step 2: Select “Pay Bill”
- From your account homepage, click on “Pay Bill” in the top menu bar
- This will open the payment portal
Step 3: Choose a Payment Method
- Select whether you want to pay from your bank account or credit/debit card
- Enter your account details
Step 4: Specify Payment Details
- Choose which member(s) you are paying for from the drop-down menu
- Enter the amount you wish to pay
- Select the date you want the payment submitted
Step 5: Review and Submit
- Carefully review the payment details for accuracy
- Check the authorization box and click “Submit Payment”
And done! By paying online, you’ll receive instant payment confirmation. It’s fast, easy, and secure.
Paying Your Bill by Phone
If you prefer to speak to a live representative, simply call the toll-free number for billing and payments found on your UnitedHealthcare statement.
Have your statement handy when you call. The automated system will first ask you to enter your member ID number and birthdate to verify your identity.
Then follow the prompts to check your account balance, make a payment, and more. You can pay using a credit/debit card, electronic funds transfer, or request a direct bill to your bank account.
Phone payments let you get personalized help with paying your bill. However, hold times may be long depending on call volume.
Paying by Mail with a Check or Money Order
To pay your UnitedHealthcare bill through the mail, first detach the payment slip from your statement. This will have the mailing address and your account details pre-printed on it.
Write your member ID number on the check or money order, and make it payable to UnitedHealthcare. The dollar amount should match the “total due” on your statement.
Place the payment slip and check/money order in the return envelope provided with your statement. Double check the mailing address before sending it off.
Allow 7-10 business days for mailed payments to process. Just make sure to pay at least 2 weeks before your bill’s due date.
Setting Up Automatic Bill Pay
For hands-free payments, enroll in UnitedHealthcare’s Auto Bill Pay program. This automatically deducts your balance from your bank account each month.
To sign up, first log into your UHC account online or call the number on your statement. Provide your bank account information and confirm the payment date you want debited each month.
On the payment date, your total amount due will be withdrawn directly from your checking or savings account. You’ll receive an email confirming the payment was processed.
Auto Bill Pay saves you time and gives you peace of mind knowing your bill is always paid on time.
Paying in Person at a Local Agent’s Office
For some, paying bills in person is still the preferred method. Thankfully, UnitedHealthcare has thousands of agent offices across the country for in-person payments.
To find a location near you, use the agent finder tool on www.uhc.com. Then call ahead to ask if they accept payments at that office.
When you visit, let the agent know you want to make a payment. Have your statement ready, and bring your member ID. You’ll be able to pay your bill with cash, which isn’t an option for other methods.
In-person payments allow you to get live support as you take care of your bill. Just prepare for the potential inconvenience of visiting an agent location.
Paying Large Balances via Wire Transfer
If you need to pay an exceptionally large balance of $100,000 or more, doing a wire transfer directly from your bank account is recommended.
First call UnitedHealthcare billing and let them know you need to make a wire payment. They will provide the account details and specific instructions.
Then visit your bank in-person and request the wire transfer. Provide UnitedHealthcare’s account information and the dollar amount.
Wire transfers come with fees, but they allow you to pay big balances seamlessly and securely. The funds can be available to UnitedHealthcare in just 1-2 business days once sent.
Tips for Stress-Free Bill Payment
While UnitedHealthcare offers many easy ways to pay your bill, keep these tips in mind for an even better experience:
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Review statements carefully and contact UnitedHealthcare if you see any discrepancies. Don’t pay for services you didn’t receive.
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If you’re struggling to pay on time, call UnitedHealthcare immediately to discuss options. They may be able to offer you a payment plan.
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To avoid forgetting payments, set calendar reminders for when your bill is due each month.
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Going paperless via UnitedHealthcare’s online account access can ensure you never miss a statement in the mail.
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If a payment failed, resolve the issue with your bank immediately and repay UnitedHealthcare to avoid penalties or coverage lapses.
Paying your UnitedHealthcare bill on time protects your credit score, maintains continuous coverage, and avoids unnecessary fees. Use these tips and convenient payment methods to take control of your medical bills!
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Digital payment options
You have 2 options for receiving payments from UnitedHealthcare. Read more about our digital payment options to help decide which option is right for you.
Both options are facilitated by Optum Pay®, a full-service payment and remittance solution used by all sizes and types of health care organizations. Learn how to enroll.
Automated Clearing House (ACH)/direct deposit Learn more about this option, also known as electronic funds transfer (EFT), in our enrollment guide. It outlines why it’s preferred by most practices because of its speed and efficiency in depositing payments directly into a bank account. Each payment is issued for the full amount of the claim payment at no charge to you.
Virtual card payments (VCP) A virtual card is issued for each payment and transactions are processed as credits through the same terminal used for patient copays. Our user guide walks you through the enrollment process. Expand All
Claims and billing interactive guide View claim status, take action (if needed), check the status of tickets and more.
Claims reconsideration quick start guide Get details on how you can submit claim reconsideration requests with one easy-to-use tool. It uses the most up-to-date claims status and payment information, and there’s no need for mailing or faxing.
Claims status quick start guide: Find out how to check the status of your claims and your payment information without having to mail or fax anything.
TrackIt interactive guide See how TrackIt can serve as your daily to-do list. You can view your recent workflow at a glance, see what needs attention and take action.
Review the full list of claim related education
For a single or multiple claims overpayment refund or notification form, please send this along with your refund so that we can properly apply the check and record the receipt. If you send a check with this letter, please make it out to UnitedHealthcare and send it along with any other paperwork that backs it up.
No need to fill out a claim reconsideration form for a single claim. Instead, use the UnitedHealthcare Provider Portal to send your claim reconsideration electronically. Once submitted, youll receive a ticket number to check the status of your reconsideration request later.
Cover sheets for misdirected claim returns to the health plan: If the health plan sent you claims that you think are their responsibility according to the Division of Financial Responsibility (DOFR), please send them back with the right cover sheet.
Reports and other resources
Capitation, Claim, Quality, Roster, and Profile Reports: The UnitedHealthcare Reports app lets you see a range of capitation, claim, quality, and profile reports, as well as provider rosters.
The Health Outcomes Survey (HOS) and the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) ask patients about their experiences. Our goal is to continue to help improve the overall experience for your patients and our members.
CMS-1500 Fee Source Links View the Centers for Medicare & Medicaid Services (CMS) 1500 fee schedule and sources.
Outpatient Procedure Grouper (OPG) Exhibits Use the OPG Exhibits to determine reimbursement for outpatient procedures. The exhibits list valid CPT®/HCPCS codes and indicate which codes are eligible for reimbursement.
Revenue cycle management companies: The interactive guide Digital Solutions for Revenue Cycle Management Companies gives people who work for health care professionals a quick look at what they need to know.
West Plan Codes Report Find more information about the UnitedHealthcare West Plan Codes Report and NICE system. The plan codes support billing, claim payments and more.
No Surprises Act resources
Advice on how to look over provider remittance advices (PRAs) to figure out which No Surprises Act claims can be grouped for the Independent Dispute Resolution (IDR) process
Connect with us through chat 24/7 in the UnitedHealthcare Provider Portal.
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FAQ
How do I use my Ucard for groceries?
Shop in-store or online for covered groceries, pain relievers, cold remedies and more. Visit the member site to check your account or use the UnitedHealthcare mobile app to find stores that accept the UCard Hub and see how much money you have left on it.
Can I pay my AARP bill online?
How can I pay my AARP bill? You can pay them directly on this website. Or pay on doxo with credit card, debit card, Apple Pay or bank account.
Does UnitedHealthcare support billing?
This site supports billing only for UnitedHealthcare Individual and Family plan (Marketplace) members in New York or Massachusetts. For UnitedHealthcare Individual and Family plan members in other states, please visit myuhc. com/exchange to make your payment and manage your plan.
How do I pay a Medicare premium through UnitedHealthcare?
There are a few ways to pay your monthly UnitedHealthcare premium if you have a Medicare Advantage plan or a prescription drug plan. Pay a premium for yourself or someone else. No account registration is required. All you need is the member’s ID number and date of birth. Access QuickPay now .
How do I receive payments from UnitedHealthcare?
You have 2 options for receiving payments from UnitedHealthcare. Read more about our digital payment options to help decide which option is right for you. Both options are made possible by Optum Pay®, a full-service payment and remittance service that health care organizations of all sizes and types use. Learn how to enroll. open_in_new.
What is the UnitedHealthcare app?
The UnitedHealthcare app connects you to your health plan details anytime, anywhere. Get instant access to the answers and support you need, when you need it. Not all features are available for every plan. Find network providers near you, read ratings and reviews, and get an idea of how much different types of visits will cost you.
How do I get a cost estimate from UnitedHealthcare?
Connect to your health plan details anytime, anywhere and get instant access to answers and support. Scan the QR code with your mobile device to download the app. All UnitedHealthcare members can access a cost estimate online or on the mobile app. None of the cost estimates are intended to be a guarantee of your costs or benefits.
How do I Check my UnitedHealthcare account balance?
Shop in-store or online for covered groceries, pain relievers, cold remedies and more. Visit the member site to check your account or use the UnitedHealthcare mobile app to find stores that accept the UCard Hub and see how much money you have left on it. Download the UnitedHealthcare mobile app and access the UCard Hub on the go.
