How to Pay Your Water Bill in Cocoa, Florida

Paying your monthly water bill to the city of Cocoa is easy when you know all the payment options. As a municipal utility provider for over 18,000 residents, the Cocoa Utilities Department offers several ways to pay your water bill on time each month. Read on to learn about online payments, auto-draft, phone payments, drop boxes, payment kiosks, and mailing in your utility bill.

Overview of Cocoa Water Utility Bills

The city of Cocoa provides water, sewer, and reclaimed water utility services to households and businesses located within the city limits. They bill customers on a monthly cycle based on metered water consumption.

Utility bills include charges for water, sewer, solid waste (trash), stormwater, and franchise fees The total amount due has a printed due date of around the 25th of each month typically. Late payments will incur a penalty fee

Understanding all the charges on your monthly Cocoa water bill ensures accurate payment and avoiding surprises. Reach out to the utility billing department with any bill questions.

Convenient Ways to Pay Your Cocoa Water Bill

The City of Cocoa offers many payment options each month for residential and commercial water accounts

• Online bill payment
• Automatic bank draft
• Phone payment system
• Drop box at City Hall
• Payment kiosk at City Hall
• Mail in check payments

Review these convenient methods to choose the ones that fit your needs and schedule.consistency in tone and content through pronouns and active voice:]

I recommend setting up automatic monthly payments or the online bill pay system to simplify the process. But all of the options work well for making your water utility payment on time each month.

Paying Your Water Bill Online

The easiest way to pay your Cocoa water bill is through online bill pay on the city’s website. You can use this system as a registered user or guest.

Follow these steps to pay your water bill online:

1. Go to www.cocoafl.org
2. Click on “Online Bill Pay”
3. Select “Water” as the department
4. Enter your 10-digit account number
5. Choose a payment amount for current or past due bills
6. Enter credit/debit card or bank account information
7. Confirm payment details and submit

The online system will email you a receipt. Payments made by 5 pm post to your account that day. This 24/7 online option lets you avoid mailing checks or visiting City Hall.

Automatic Monthly Bank Draft

For hassle-free water bill payments, sign up for automatic bank draft through the City of Cocoa. This automatically pays your monthly bill amount directly from your checking or savings account.

To enroll in auto-draft payments:

• Download the ACH form from the city website
• Fill out the form completely and sign it
• Attach a voided check from your bank account
• Mail everything to the City Hall address

There is no fee for ACH payments. Expect a confirmation letter after the city processes your auto-draft enrollment. Then sit back and your water bills will be paid on time without the need to do anything!

Paying by Phone

The City of Cocoa offers a phone payment system for your water utility bill. Call (321) 433-8400 and follow the prompts to make a payment.

You will need your 10-digit account number and credit/debit card information. The automated system is available 24/7. A small convenience fee applies to phone payments.

After confirming your payment details, you will receive a confirmation number for your records. Payments by phone require no registration and the funds are applied to your account quickly.

Using the Drop Box and Payment Kiosk

For in-person payments, the City of Cocoa has two self-service options available at City Hall:

• Drop Box – A secure drop box inside the south entrance accepts check/money order payments. No cash is allowed. Simply include your water bill stub with the payment.

• Payment Kiosk – Located just outside the south entrance, this kiosk accepts cash, checks, and credit/debit payments 24/7. Get a receipt after paying your water bill.

These convenient on-site options let you hand-deliver your payment day or night without having to wait in line inside. The drop box and payment kiosk provide guaranteed same-day processing if deposited before 5 pm.

Mailing in Your Water Bill Payment

To pay your utility bill by mail, send your check or money order to the City’s payment processing center:

City of Cocoa
P.O Box 1270
Cocoa, FL 32923-1270

Detach and include the payment stub from your water bill to ensure proper account crediting. Expect about 5 business days for a mailed payment to reach the processing center.

Do not mail payments directly to City Hall or the utility department. Use the PO box address to avoid delays that may cause late fees or service disruption.

Avoiding Late Fees and Disconnection

Cocoa water bills must be paid by the printed due date each month, typically around the 25th. Late payments will incur a 10% penalty fee after the due date.

Failure to pay your water utility bill on time may eventually result in service disconnection. The city requires advance written notice before disconnecting a customer.

Stay in good standing by paying your water bill in full no later than the due date. Set up automatic payments or online bill pay to prevent missed payments and late fees.

Payment Assistance Programs

If you are struggling financially and unable to pay your water bill, Cocoa does offer assistance programs:

• Payment arrangements – Contact the utility billing department to set up a payment plan for past due balances.

• Project Care – Helps pay water bills for Cocoa seniors and families in need. Apply through the Salvation Army.

Discuss your situation with a billing representative to get signed up for an assistance program. You can avoid service disruption by proactively seeking help with unaffordable water bills.

Moving or Opening a New Water Account

Need to open a new water account with the City of Cocoa? For residential or commercial service, contact the utility billing department to request starting service at your new address.

This will initiate a service order to connect your water meter and provide billing details. A deposit may be required based on your credit. Allow at least 3 days lead time when moving into a property within Cocoa.

To close an existing water account like when moving out, similarly notify billing at least 3 days in advance. Provide a forwarding address to mail your final bill. Make sure any past due amounts are paid to avoid collections actions.

Contacting Cocoa Water Utility Customer Service

The City of Cocoa utility billing department can be reached at:

Phone: (321) 433-8400

Address: 65 Stone St., Cocoa, FL 32922

Email: [email protected]

Website: www.cocoafl.org

Questions about your water service, starting new service, finalizing service, billing issues, and payment assistance are just some common reasons to contact Cocoa water utility customer service. They are available to help residential and commercial customers manage water accounts.

As a municipal utility provider, the City of Cocoa offers reliable services and resources for the local community. Paying your water bill on time keeps your household or business running smoothly each month. Use convenient online payments, auto-draft, phone payments, drop boxes and kiosks, or mailed checks to avoid any late fees or disruption to your essential water service.