How to Pay Your City of Sierra Vista Utility Bill Online, By Phone, or In Person

Living in the city of Sierra Vista comes with great community amenities like utilities, public safety, parks and recreation Paying your monthly utility bill helps fund these important services. The City of Sierra Vista offers residents multiple options to pay utility bills conveniently including online, by phone, automatic payments, in person and by mail

Paying Online

The easiest and most efficient way for most customers to pay their Sierra Vista utility bill is online through the city’s website. Paying online provides flexibility to pay anytime day or night.

To make an online payment, go to www.sierravistaazgov and click on “Pay Online” at the top of the homepage This will direct you to the online payment portal where you can pay your utility bill as a registered user or guest.

To register an account, you will need your utility account number and an email address. Registered accounts allow you to store payment information for faster checkout in the future. You can also view previous statements and payment history.

For either registered users or guests, you will need to enter your Sierra Vista utility account number, the amount due, and payment information. Accepted payment methods include credit card, debit card or electronic check.

Online payments are processed immediately so you don’t have to worry about the payment getting lost or delayed. Paying online provides peace of mind that your bill is paid on time.

Paying by Phone

In addition to online payments, the City of Sierra Vista offers a convenient automated phone payment system. To use the phone payment system, call 520-417-4400 and select option 2. The automated system is available 24/7 and guides you through the process.

You will need to enter your Sierra Vista utility account number and payment amount. Accepted payment methods are credit card, debit card or electronic check. The payment will be processed immediately over the phone.

The phone payment system is quick and easy for those who prefer paying their bill via phone. Just dial in anytime to take care of your utility payment.

Paying In Person

For customers who prefer the in-person bill payment method, there are a couple options for paying your Sierra Vista utility bill:

• At City Hall – You can pay your utility bill inside City Hall at 1011 N Coronado Dr during normal business hours. Cash, check, credit/debit cards and money orders are accepted.

• Payment kiosk – An outdoor walk-up payment kiosk is available 24/7 at City Hall. Accepts credit/debit cards and cash.

When paying in person, be sure to have your current utility bill with you so you have the account number handy to complete the payment. In-person payment allows you to pay by cash if needed.

Automatic Payments

The most convenient option for paying your Sierra Vista utility bill is to enroll in automatic payments. This automatically deducts the amount due from your chosen bank account each month.

To sign up for automatic bill pay, complete the auto-pay enrollment form on the city’s website. You will need to provide your Sierra Vista account number, bank account information, preferred payment date and sign the authorization.

Once enrolled, you don’t have to worry about missing a payment each month – it’s automated. You can cancel or change the arrangement at any time if needed.

Paying by Mail

The conventional option of paying your utility bill by mail is still available for those who prefer that method. Simply mail your payment stub along with check or money order to:

City of Sierra Vista
Attention: Utility Billing
1011 N. Coronado Dr.
Sierra Vista, AZ 85635

To avoid late fees, allow 5-7 business days for your mailed payment to be received and processed by the due date. Include your remittance stub and write your account number on the check for quick processing.

Understanding Billing Cycles and Late Fees

Utility bills from the City of Sierra Vista are issued monthly and are typically due around the 25th of each month. Bills not paid by the due date are assessed a $15 late fee. If a bill remains unpaid for two cycles, water service may be disconnected.

Review your monthly utility bill carefully and contact the city immediately if you notice any incorrect charges. You can also monitor your daily water usage online through the EyeOnWater portal. Catching leaks early can prevent a spike in your bill.

If paying the full balance due presents a hardship, contact the city right away to explain your situation and discuss potential payment plan options. Shutoffs can potentially be avoided with proper communication and mutually agreed upon payment arrangements.

The City of Sierra Vista aims to make paying your monthly utilities convenient through online, phone, auto-pay, mail and in-person options. Choose the method that works best for your needs and budget. Review bills promptly, pay by the due date, and contact the city with any account issues. They’re available to help residents manage utility payments.