Navigating Payment Options for CHOP Medical Bills

Receiving medical care inevitably leads to medical bills At Children’s Hospital of Philadelphia (CHOP), they understand this can be a stressful process for families. That’s why CHOP offers various convenient payment options to help families manage hospital, physician, and home care bills with ease

CHOP aims to provide an exceptional healthcare experience for kids. This extends beyond clinical services to also encompass transparent billing, flexible payment plans, and excellent customer support Read on to learn how to pay your CHOP medical bills using the method that works best for you and your family.

Online Payments Offer 24/7 Convenience

The most convenient way to pay a CHOP bill is through the online payment portal. You can make secure one-time payments for hospital, physician, or home care bills at any time of day or night.

The online system accepts all major credit cards. You won’t have to set up an account or login. Simply enter your child’s account information and you’ll be guided through the quick payment process.

Online payments give families flexibility to pay on their own schedule. In just a few clicks from your computer or mobile device, your CHOP bill can be paid 24/7. You’ll receive instant payment confirmation without ever having to talk to a representative.

Hospital and Physician Bills Require Specific IDs

To access hospital or physician bills through the CHOP online payment system, you’ll need your child’s specific account IDs.

For hospital bills, use the guarantor number found on statements you receive by mail.

For physician bills, use the medical record number (MRN) assigned to your child.

Having these identifiers handy makes the online lookup process smooth and simple. The bill amount will populate automatically once you input the correct ID.

Home Care Bills Focus on MRN

CHOP also offers pediatric home care services spanning nursing, therapy, nutrition, and more. The process to pay home care bills online is similar to the hospital payments.

However, for home care bills you will specifically need your child’s medical record number (MRN). The MRN is printed on statements mailed to your home and is unique to your child.

Again, inputting the MRN will automatically bring up your home care account balance for quick online payment.

Phone Payments Offer Live Support

If you prefer to speak with a representative when paying your CHOP bills, phone payment is a great option. Call center representatives are available to guide you through the process of paying hospital, physician, or home care bills over the phone.

For hospital bill payments, call 1-800-283-3055. Friendly staff will verify your account details and process your credit card or bank payment securely.

To pay physician bills over the phone, dial 1-877-724-2467 to discuss your account with a knowledgeable representative.

For home care bills, call 1-855-288-1495 for specialized support to make a payment.

Talking through your CHOP bill directly with staff can provide reassurance and accountability when making payments.

MyCHOP Account Enables Bill Management

Beyond one-time payments, CHOP offers families robust tools to manage bills through a MyCHOP online account.

MyCHOP allows you to view current and past statements, track payment history, and enroll in recurring auto-pay for hospital, physician, and home care bills. You’ll receive bill notifications by email and can monitor your account from your laptop or mobile app anytime.

Having all your CHOP bills accessible in one place enables you to stay up-to-date and take proactive payment actions. Opening a free MyCHOP account is easy and gives you transparency into your family’s CHOP medical expenses.

Financial Counseling Available for Payment Support

CHOP understands some families require specialized support to manage large medical bills over time. That’s why they provide complimentary pre-visit financial counseling.

Families can call 267-426-1467 prior to their child’s appointment to review anticipated costs and discuss budget-friendly payment options. The financial counselors aim to alleviate stress by finding solutions that reasonably fit each family’s financial situation.

In addition to pre-visit planning, the counselors help explain confusing medical bills and identify available financial assistance programs families may qualify for. Their personal guidance makes paying CHOP bills less intimidating.

Multiple Locations Serve the Philadelphia Region

CHOP’s main campus is located in downtown Philadelphia, but they also operate many outpatient specialty and primary care offices throughout Pennsylvania and New Jersey.

When you receive a bill from CHOP, it may be associated with one of several care locations beyond the Philadelphia hospital. However, billing and payment procedures remain consistent.

Whether your child received care in an urban Philadelphia clinic or suburban King of Prussia office, you can still use the convenient online and phone payment options. CHOP integrates administration across their care network for patient convenience.

CHOP Offers Family-Centered Support

At CHOP, providing excellent clinical care to children would be incomplete without also offering family-centered financial care. From their online portal to phone support teams, CHOP aims to simplify medical bill payments for families.

Their wide range of payment options allows families to pay CHOP bills on their own terms. And guidance from financial counselors provides expertise when families need an advocate. By handling billing and payments with compassion, CHOP enables families to focus on their child’s health.