Rochester Regional Health is the leading provider of comprehensive care across upstate New York. With multiple hospitals, primary care offices, urgent care centers, and specialty services located throughout the Finger Lakes region, Rochester Regional Health serves over 1 million people each year.
As a patient of Rochester Regional Health, you may receive bills for hospital services physician services outpatient care, labs, imaging, and more. Rochester Regional Health offers several easy and convenient ways to pay your medical bills online, over the phone, by mail, or in person.
Online Bill Pay Through MyCare
The easiest way to pay your Rochester Regional Health bills is through your MyCare account. MyCare provides you 24/7 access to your medical records, appointment scheduling test results and billing.
To pay your bill through MyCare:
- Log into your MyCare account online or through the mobile app
- Select “Billing” from the menu
- Choose the account you want to make a payment towards
- Enter your payment details and submit
If you don’t already have a MyCare account, you can easily sign up on the Rochester Regional Health website. MyCare also allows you to opt into paperless billing so you are notified of new bills electronically rather than receiving paper statements.
Pay Without a MyCare Account
If you prefer not to use MyCare or don’t have an account, you can still easily pay your Rochester Regional Health bills online The health system provides individual payment forms for each entity
- Rochester Regional Health – For bills from services at any Rochester Regional Health facility
- Canton-Potsdam Hospital – For bills prior to April 2022
- Gouverneur Hospital – For bills prior to April 2022
- Massena Hospital – For bills prior to April 2022
- Home Care – For Rochester Regional Health home care and hospice
- Long Term Care – For nursing home bills
- Home Care Plus – For services from Home Care Plus/Genesee Region Home Care
- Home Care Infusion Pharmacy – For infusion pharmacy services
Simply go to the Pay Your Bill page on the Rochester Regional Health website, select the appropriate form, enter your account details, and submit your payment by credit/debit card or eCheck.
Pay by Phone
To pay your bill over the phone, call the Rochester Regional Health billing department at (585) 922-1900 or toll-free at (866) 209-0949. Representatives are available Monday through Friday from 8am to 5pm to assist you.
Have your billing account number ready when you call to make a payment. You can pay using a credit/debit card, check, or make arrangements for a payment plan if needed.
Pay by Mail
If you prefer to pay your bill through the mail, detach the payment coupon from your printed statement and mail it with your check or money order to:
Rochester Regional Health
PO Box 26802
Rochester, NY 14626
Be sure to include your account number on the check or money order and allow 7-10 business days for your mailed payment to be processed.
In-Person Payments
You can also pay your Rochester Regional Health bill in person at any hospital cashier office during business hours. Hospital cashier offices accept cash, checks, money orders, and credit/debit cards.
Bring your printed statement or have your account number available. In-person payments allow you to get a receipt immediately.
Financial Assistance
If you are having trouble paying your medical bills, Rochester Regional Health offers financial assistance programs and payment plans. Patients with or without insurance can get help managing healthcare costs through:
- Discounted care based on income level
- No-interest payment plans
- Charity care policies
Contact the billing department to learn more about assistance programs, get help applying, and set up a monthly payment plan if eligible.
Get Bill Pay Help
Paying your medical bills can feel confusing and stressful. Rochester Regional Health aims to make the process as easy as possible through online bill pay, phone payments, mail, and in-person options.
If you have any questions about your bill, need help making a payment, or want to learn about financial assistance programs, call the billing department for fast, friendly service at (585) 922-1900. Patient financial services representatives are available Monday through Friday from 8am to 5pm to answer your questions and guide you through paying your Rochester Regional Health bill.
What can we help you find? All Doctors Locations Services
Committed to Providing High Quality and Affordable Health Care
If you cannot afford to pay for part or all of your essential health care services, you may be eligible for Financial Assistance / Charity Care. We offer financial assistance for insured patients who need help paying deductibles, co-pays and coinsurance.
View our most current list of health and insurance plans that our hospitals and employed physicians participate with.
Understanding the pricing of your healthcare services can be confusing. Our Patient Estimates Team will be pleased to assist you with requesting a price estimate for your planned hospital or physician services.
Pay Your Bill Online RRH
FAQ
What is MyCare Rochester Regional Health?
You can get your test results, ask for prescriptions to be renewed, make appointments, talk to your doctors, and do a lot more with MyCare.
What county is Rochester Regional Health in?
Rochester Regional Health Medical Groups has more than 80 primary and specialty medical practices in Monroe, Ontario, Wayne, and Genesee counties. These practices provide compassionate, cutting-edge care.
What is the tuition assistance program for Rochester Regional Health?
Reach Your Goals with the Advance U Education Program: Eligible members of the Rochester Regional Health Team will get 100% upfront tuition coverage for any online programs from top academic institutions of their choice.
How do I pay my Rochester Regional Health medical bill?
Pay your bill through your MyCare Account. If you don’t have a MyCare account, you can use one of the forms below to pay your Rochester Regional Health medical bills and associate service bills (Lifetime Care, Home Health Plus, and ACM Laboratories).
How does Rochester Regional Health billing & insurance work?
Rochester Regional Health wants to make billing and insurance as easy for you as possible. Patients can pay their bills online for hospital and physician services.
What is Rochester Regional Health MyCare?
The Rochester Regional Health MyCare app lets you see your lab and test results, ask for prescriptions to be renewed, make appointments, talk to your doctors, and pay your bills. It offers personalized and secure online access to portions of your medical records 24/7. If you already have a Rochester Regional Health MyCare account, you are ready to begin.
Does Rochester Regional Health use paperless billing?
Rochester Regional Health is a leader in health care that cares about the environment. For people who have active MyCare accounts, they use paperless billing. If you have a MyCare mobile app or an email alert, you’ll know when a bill is added to your account. If you don’t already have an active MyCare account, it’s easy to sign up!.
How do I contact Rochester Regional Health If I have VA billing questions?
Please email us at [email protected] if you have questions about billing for Veterans Affairs (VA) or need to send more information for your claims with the VA. You can also find out how to pay your bill, what insurances Rochester Regional Health accepts, and how to get financial help.
How do I contact Rochester Regional Health?
Call us at (585) 922-1900, Monday – Friday: 8:00 am – 5:00 pm. Rochester Regional Health wants to make billing and insurance as easy for you as possible. Please choose the Long Term Care facility that matches what is written on your bill in the upper left corner.
