If you frequently drive on North Carolina toll roads, opening an NC Quick Pass account can save you significant money on tolls while making your drives faster and more convenient. This comprehensive guide covers everything related to managing your NC Quick Pass account, including how to pay toll bills online, by mail, or at customer service centers.
Signing Up For an NC Quick Pass Account
Signing up for an NC Quick Pass account is simple and takes just a few minutes online at ncquickpasscom You’ll need to provide some basic contact and vehicle information,
Be sure to have your driver’s license, vehicle registration and credit/debit card ready. You’ll also choose a 4-digit PIN for account access.
After registering, you can pick up your NC Quick Pass transponder sticker at a customer service location or have it mailed. Display the sticker on your windshield as directed to pay reduced toll rates.
Adding a Vehicle to Your Account
Once your account is open, you can easily add additional vehicles online or by calling customer support at 877-769-7277. Have the vehicle make, model, year, and license plate number handy.
You will get a separate transponder sticker for each vehicle on your plan. Maximum 3 vehicles per account.
Install Your NC Quick Pass Transponder
Proper transponder installation is important for it to accurately read when you go through tolls. Carefully read and follow the mounting instructions that come with your sticker.
Tips for mounting your NC Quick Pass transponder:
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Place on windshield, 4 inches squarely behind rear-view mirror
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Do not place on tinted part of windshield
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Avoid obstructions like wiper blades or mirror mounts
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Clean windshield and let dry before mounting
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Press firmly for 30 seconds after mounting to adhere
Paying Your NC Quick Pass Toll Bill
Your NC Quick Pass account works on a prepaid basis, so you’ll add money upfront and as needed to pay for tolls. Keep funds in your account to avoid violations or collections issues.
You have several options to pay your toll bills and replenish your NC Quick Pass account balance:
Online
The easiest way to pay is through your online account dashboard. Log in at ncquickpass.com and select “Pay Now” to make one-time payments by credit card or bank account.
You can also set up convenient automatic payments from a card or checking account. Payments take effect same business day.
By Phone
Call 877-769-7277 to make payments over the phone. Have your 4-digit account PIN ready to access your account and process the payment.
By Mail
Send a check or money order payable to NC Quick Pass to:
NC Quick Pass
PO Box 830287
Birmingham, AL 35283
Include your account number on the check. Allow 7-10 days for mailed payments to process.
In-Person
Visit an NC Quick Pass customer service center in Charlotte or Monroe during business hours to make cash, check, or card payments.
Bring your payment stub for faster processing. In-person payments process same business day.
Payment Methods Accepted
NC Quick Pass provides flexibility in how you fund your account:
- Visa
- Mastercard
- Discover
- American Express
- Checks – personal or cashier’s check
- Money orders – US Postal or Western Union
- Cash – in-person payments only
A credit card must be on file even if paying by other methods. Cards are charged if account balance runs low.
Understanding Your Toll Charges
As you drive on NC toll roads with your transponder, the system automatically detects it and charges your account. Here are key details on how tolls are calculated and billed:
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Toll Calculation – Toll rates vary based on toll zone and if you have a NC Quick Pass account. Rates are reduced by 50% for NC Quick Pass customers versus cash/bill-by-mail rates.
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When Tolls Are Charged – Charges are applied when you pass through a toll zone or gate. Some tolls are calculated for entire stretches driven, not just at entrances/exits.
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Billing Cycle – Tolls are totaled and billed to your account on the 5th and 20th of each month for the previous 15 days of usage.
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Account Statements – Download detailed statements from your online account showing each toll charge. Statements help track usage and charges.
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Minimum Balance – Keep at least $10 in your account at all times. Automatic payments help maintain your balance.
Avoid Violations and Fees
Without sufficient funds in your NC Quick Pass account, you risk being charged the higher cash toll rate plus an additional $15 administrative fee per incident. Here are tips to avoid violations:
- Carefully monitor your account balance and usage
- Set up automatic payments to maintain your balance
- Pay online before driving if account balance is low
- Update credit card on file if old card expired/declined
- Verify transponder is mounted correctly and working
Protecting Your Account
Take measures to keep your NC Quick Pass account secure:
- Never share your account login credentials
- Change your password periodically
- Use a strong, unique password
- Update contact info if your address or phone changes
- Report lost/stolen transponders immediately
Reviewing Your Toll Usage History
Your online NC Quick Pass account dashboard provides full visibility into your toll road usage and charges.
Key features and info accessible on your dashboard:
- Activity log – Lists each individual toll charge
- Statements – Download past 15-day statements
- Usage charts – View rolls usage patterns over time
- Notifications – Shows latest account alerts
- Payment history – Lists all payments made
Monitoring your usage helps predict costs and prevent account balances running too low.
Changing Account Settings
Within your NC Quick Pass account, you can manage:
- Contact information
- Password and security questions
- Payment methods
- Auto-replenish settings
- Vehicle information
Keep information updated for smooth account management. Report any lost/stolen transponders or license plates changes.
Closing Your NC Quick Pass Account
Contact customer service if you need to permanently close your account. Be sure your balance is at $0 first or remaining funds will be lost.
Remove all transponder stickers from your vehicles when closing an account. You can open a new account again in the future as needed.
Contacting NC Quick Pass Customer Support
The NC Quick Pass support team is available by phone and email to assist with any account or billing questions:
Phone: 877-769-7277
Email: [email protected]
Before contacting, have your account number, transponder ID, and vehicle information ready for reference.
Live chat with agents is also available on the ncquickpass.com website for convenient, real-time assistance.
NC Toll Roads FAQs
You can pay electronically with an NC Quick Pass, E-ZPass, SunPass or Peach Pass. You can also pay online with the bill by mail system.
You can pay using the Bill by Mail program. Payment can be made online or by mail or over the phone.
If you donât pay within 30 days of the date of your Bill by Mail statement, the vehicleâs registered owner can be charged extra fees and face civil penalties or DMV registration holds.
The toll rate depends on how many axles your vehicle has and where you enter and exit the toll road.
You can pay using the NC Quick Pass or another accepted transponder, or with the Bill by Mail program.
The I-77 Express Lanes charge tolls if there are less than 3 people in the vehicle. You can pay with an NC Quick Pass or other transponder, or via the Bill by Mail system.
You can pay using the NC Quick Pass or another accepted transponder, or with the Bill by Mail program.
While they are two different transponders, you can use an E-ZPass to pay tolls in North Carolina.
Toll Roads in North Carolina
| Overview | |
|---|---|
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Toll Road Name |
The North Carolina Triangle Expressway |
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On Which Highways |
I-40 to the N.C. 55 Bypass |
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Connecting Cities |
The Triangle Expressway connects the city of Raleigh in Wake County with the city of Durham in Durham County. |
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Toll Cost for Cars |
A 2-axel car will be charged up to $3.60. |
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Truck Toll Cost |
4-axel trucks will pay up to $14.40 to travel on the Expressway. |
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Distance of the Toll Road |
The Triangle Expressway stretches for nearly 19 miles. |
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How to pay |
Users can pay using NC Quick Pass or receive a bill by mail and payment by cash is not possible on this expressway |
Drivers have billing issues after taking toll roads in NC
FAQ
Can I pay North Carolina tolls online?
Payment can be made online or by mail or over the phone. What will happen if I don’t pay a North Carolina toll? If you don’t pay within 30 days of the date of your Bill by Mail statement, you may be charged extra fees and face civil penalties or a hold on your DMV registration.
How do I know if I owe a toll in NC?
Get your toll bill in the mail. Drivers who don’t want to open an account will get a summons in the mail. The registered owner of the vehicle receives an invoice in the mail at the higher rate. NC Quick Pass offers multiple payment options for your toll travel.
What happens if you don’t pay tolls in NC?
If you don’t pay your bill in full by the due date, you will have to pay processing fees and civil penalties on future bills for tolls that you haven’t paid. Tolls, processing fees, and civil fines that aren’t paid can cause the DMV to hold your vehicle registration.
What happens if you don’t have an NC Quick Pass?
You can use any North Carolina toll road with your new car even if you don’t have an NC Quick Pass account. You will get a bill in the mail.
How do I pay my NC Quick Pass toll?
Visit a MoneyGram location to pay your toll invoice or add funds to your NC Quick Pass account. Visit a NC Quick Pass station inside participating License Plate Agency offices. *Do not send cash. NC Quick Pass offers multiple payment options for your toll travel, making it easier than ever.
How does NCTA pay tolls?
NCTA processes payments for NC Quick Pass and E-ZPass, as well as Bill By Mail users. The North Carolina Turnpike Authority’s all-electronic toll collection program is called NC Quick Pass. Drivers can pay for tolls in two ways: with a pre-paid transponder account or with the post-paid Bill by Mail program.
How do I Manage my NC toll road charges & payments?
Here are some great ways to keep track of your NC toll road fees and payments: If you use the roads often, get a transponder; sign up for NC Quick Pass to save time and money by paying your bills electronically instead of by mail;
How do I pay my NC Quick Pass Bill?
Take care of your NC Quick Pass account or pay a Bill by Mail bill with the app. Call 877-769-7277 to make a payment over the phone. Visit any of our customer service center locations to make a payment in person. You can pay your Bill by Mail bill or add money to your NC Quick Pass account at a MoneyGram location.
How do I pay tolls if I don’t have a quick pass?
If you do not have a NC Quick Pass , you can pay tolls by Bill by Mail . If you drive on a toll road without a transponder, your license plate will be taken picture of and you will get a bill in the mail. You can pay the bill online, by mail, or by calling the NC Turnpike Authority.
How do I pay a missed toll in NC?
You can also pay missed tolls online through the NC Quick Pass website. You will need to enter your license plate number and the date and time of your missed toll. You can pay with a credit card, debit card, or PayPal. Our recommendation is that you use TollGuru Trip Calculator to see how much each toll booth on your route cost.
