If you live or own property in Shelby County, Alabama, keeping your water account in good standing means paying your bill promptly each month. Shelby County Water Services offers easy and convenient ways to pay your water bill online, by phone, or in person.
This guide explains the various payment options available and provides tips on managing your Shelby County water account.
About Shelby County Water Services
Shelby County Water Services provides drinking water services to around 13,000 retail customers in areas like Chelsea, Westover, Eagle Point, and other neighborhoods across the county. They also supply wholesale water to cities like Alabaster and Pelham.
Some key facts about Shelby County Water Services:
- Governed by Shelby County Board of Commissioners
- 2 main water treatment plants supplying over 13 million gallons per day
- Over 1,300 miles of water distribution mains
- Around 15,000 total retail and wholesale customers
- Water drawn from Coosa River and treated to meet all standards
- 24/7 operations and maintenance staff
- Member of Alabama 811 utility locating program
- Rates and fees set by Shelby County Commission
Reliable and affordable public water service is essential for residents, businesses, and industries in Shelby County. The Water Services department works hard to deliver quality drinking water.
Shelby County Water Billing Cycles
Shelby County Water Services bills customers on a monthly basis Due dates are typically around the 10th of each month
Bills include charges for
- Water usage based on meter readings
- Monthly base facility fee
- Fire protection fee
- Taxes and surcharges
Review bills closely and contact the utility immediately regarding any errors. Monitoring usage monthly can also help detect leaks.
Ways to Pay Your Shelby County Water Bill
Shelby County offers several payment options for water bills
Online
The easiest way to pay is through the online payment portal at ShelbyCountyWaterPay.com. The portal allows you to:
- Pay by eCheck or debit/credit card
- View current and past bills
- Check your balance
- Set up automatic payments
- Go paperless with e-bills
Phone
Call the payment line at 866-419-2896 to pay over the phone using your account number and PIN.
Detach payment stub from your paper bill and mail with a check or money order to Shelby County Water Services.
In-Person
Visit the Shelby County Water Services office at 19220 Hwy 280 Suite 101 in Birmingham. Office hours are Mon-Fri 8am-4:30pm.
Drop Box
A convenient after-hours drop box is located outside the water department office.
Auto Draft
Sign up through the online portal to have payments automatically drafted from your bank account each month.
Avoid Late Fees and Disconnection
Paying your Shelby County water bill after the due date can result in penalties:
- A 10% late fee is charged on past due balances
- Accounts 30 days past due receive shut off notices
- Water service may be disconnected if bill remains unpaid
- A $50 fee is assessed to resume service after disconnection
- Non-payment is reported to credit bureaus after 90 days
Stay on top of your due date and make payments on time to avoid fees or service interruptions.
Payment Assistance Programs
If you are struggling to pay your water bill in Shelby County, the following programs are available:
-
LIHEAP financial assistance for utility bills
-
Individual payment plan arrangements
-
Project Share utility bill donations
Contact the water department right away if you are facing financial hardship to learn about assistance options. Communicating early can help avoid disconnection.
Tips for Managing Your Water Account
The online customer portal makes managing your Shelby County water account easy:
- Monitor real-time usage and set alerts
- View current and past bills
- Make one-time or recurring payments
- Never miss a payment with auto-draft
- Update contact info and paperless settings
- Receive email/text notifications
- Check your balance 24/7
Signing up for the portal helps you monitor usage, pay bills on time, and stay informed about your account.
Contact Shelby County Water Services
If you have any questions or issues with your Shelby County water account, contact customer service:
By Phone: 205-670-6540
In Person: 19220 Hwy 280 Ste 101, Birmingham, AL
Hours: Monday-Friday, 8am-4:30pm
Email: [email protected]
After Hours Emergency: 205-678-2818
The friendly Shelby County Water Services team is available to assist customers weekdays and provide 24/7 emergency response.
Why Choose Shelby County for Water Service?
There are many great reasons for Shelby County residents and businesses to rely on their public water utility:
- Quality drinking water that meets all regulations
- Professional and responsive customer service
- Payment options like auto-draft and online portal
- Convenient office location right in the county
- Paperless billing available to cut clutter
- Alert system to notify customers of issues
- Support local utility – dollars stay in the community
- Affordable rates overseen by elected officials
- Revenues support system investments and maintenance
- Environmentally responsible water resource management
- Reliable service and quick leak response times
- Member of Alabama 811 utility locating program
Paying your water bill promptly is a small price to pay for enjoying readily available, high-quality drinking water. Use the Shelby County online payment portal to pay fast and easy.
Crash damages fire hydrant in Shelby County
Does Shelby County accept online payments for taxes & services?
At this point, we are not aware of any COVID-19 cases in Alabama. However, because the virus is spreading so quickly in the US, we are encouraging people to use online services as an extra safety measure. Shelby County gladly accepts online payments for the following taxes and services:
Does Shelby County Water Services sell water?
That rise came in part from the Westover Water Authority, which merged with Shelby County Water Services in 2007. The active wholesale customers are Alabaster, Pelham, and Sterrett-Vandiver. A lot of water from Shelby County Water Services is used by these water systems, which then sell the water to their customers.
Can a scammer impersonate the Shelby County Water Services Department?
Scammers may impersonate the Shelby County Water Services Department, demanding credit card payment for overdue water bills. Before giving out any information over the phone, check the status of any account with a local office or by calling a known number. Shelby County Water Services serves both retail and wholesale customers.
Does Shelby County have a water quality report?
As part of the Safe Drinking Water Act, the EPA makes Shelby County Water System check the quality of the local water every year and send out a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Are rate adjustments allowed in North Shelby County?
Rate changes are allowed as long as they follow the strict rules set by the North Shelby system’s asset purchase agreement. The North Shelby County Sewer Rate Review Board keeps an eye on things. Rate changes are put forward for approval and are meant to help the utility company get back some of the money it lost in certain costs.
