Having reliable access to clean water is vital for any community. The Coachella Valley Water District (CVWD) provides this critical service for residents across 1,000 square miles of California’s Coachella Valley. With thousands of customers to serve, CVWD is constantly improving ways for residents to easily pay their water bills. That’s why they recently launched an upgraded online payment system.
Overview of CVWD’s New Online Bill Pay
CVWD provides water wastewater, recycled water drainage, and flood control services for over 108,000 homes and businesses. With such a large customer base, having a user-friendly bill payment process is crucial.
The district’s new online system is powered by Paymentus. It allows customers to review their water usage and charges make secure online payments and manage their accounts through desktop or mobile devices. Key features include
- Email billing and text notifications
- Access previous statements
- Pay multiple accounts
- Store payment methods for faster checkout
- Greater billing and payment visibility
The improved platform aims to increase convenience and simplicity for Coachella Valley households. Users can now complete most billing tasks and transactions digitally in just minutes.
Benefits of Paying Water Bills Online
Transitioning water bill payments to CVWD’s new online system offers a number of advantages, including:
Convenience – Pay bills 24/7 from home instead of visiting the district office. Access billing anytime from your smartphone, tablet, or computer.
Efficiency – Make faster, paperless payments and avoid mailing delays. Get text alerts when bills are ready. Receive due date reminders.
Security – The intuitive platform has robust encryption and data protection to keep your information safe.
Accessibility – Manage accounts and make payments from anywhere with an internet connection. Useful for seasonal residents.
Sustainability – Reduces paper waste and environmental impact by going paperless. Saves resources required to print and mail bills.
Cost Savings – Avoid late payment penalties, postage fees, and other expenses associated with manual bills and payments.
Simplicity – Easy account dashboard provides visibility into your water usage and billing details all in one place.
Step-by-Step Guide to Paying a Water Bill Online
Ready to start paying your water bill digitally? Just follow these simple steps:
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Visit CVWD’s payment portal or access it from the district’s website.
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Log in using your email and password. If new, register for an account.
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Locate your water bill and click “Pay Now”.
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Select a payment method – credit/debit card or bank account.
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Enter your payment details and submit the transaction.
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The payment will process and you’ll receive a confirmation email.
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Your account dashboard and payment history will update to reflect the transaction.
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Update your stored payment methods or billing preferences if desired.
And you’re done! Just a few quick clicks pays your water bill securely online.
Tips for Managing CVWD Bills Efficiently
In addition to streamlined payments, CVWD’s online portal enables customers to better manage bills:
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Go paperless using e-billing and text notifications to eliminate clutter.
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Use auto-pay to set up recurring payments so bills are always paid on time.
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Monitor water usage closely each month to spot irregular spikes and prevent high bills.
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Update account and contact information promptly to avoid missed notices.
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Take advantage of budget billing to spread costs evenly throughout the year.
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Contact CVWD’s billing department with any questions about charges or account details.
Proactively monitoring your account through the online portal helps optimize water costs for your household budget.
Expanding Access to Digital Bill Pay
As a public utility serving a diverse population, CVWD also focuses improving accessibility of the new bill pay system:
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Multilingual Support – The portal provides English and Spanish language options. More languages are being added.
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Financial Assistance – Payment plans, conserved water rate programs, and other resources help qualified low-income customers manage bills.
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Community Partners – Collaborations with United Way provide bill pay education and access to vulnerable groups through outreach workers.
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Digital Literacy – Free classes through the district’s Family Resource Center teach digital skills for using online systems.
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Inclusive Design – The website and portal meet accessibility standards for those with disabilities. Offline help is available.
Through community collaboration, CVWD aims to enable all Coachella Valley households to benefit from convenient digital bill payment and account management.
Like most people, receiving a water bill each month isn’t the most exciting task. But CVWD’s upgraded online bill pay platform strives to make the process smooth, fast, and hassle-free. Customers across the Coachella Valley can now save time, avoid fees, and simplify bill management by going digital. With customer-focused service as their priority, CVWD continues providing innovative tools to best serve the community.
Frequently Asked Questions About CVWD Online Bill Pay
Have more questions about using CVWD’s new online system to manage water bills? Here are answers to some common inquiries:
Do I need to re-register if I had an existing account?
No, your existing login credentials will transfer over automatically.
What are the fees for using the online payment system?
CVWD does not charge any fees. You may incur charges from your bank/card issuer.
Can I still pay over the phone or by mail?
Yes, traditional payment methods are still accepted for those who prefer them.
How soon after paying will my account reflect the payment?
Online payments are typically processed within 1 business day.
Is my payment and account information secure?
Yes, the site uses encryption and data security safeguards to protect your privacy.
Can I see previous water bill statements online?
Yes, up to 24 months of statement history is available to view and download.
Who do I contact for bill or payment assistance?
Reach out to CVWD’s Customer Service team at (760) 391-9600 for help.
CVWD’s self-service portal makes managing water service fast, easy, and secure. Pay bills confidently online 24/7!
Mail in Your Payment
Mail a check, money order, or cashier’s check drawn on a U.S. bank to the address below. Please include the payment stub from your monthly bill.
Coachella Valley Water District PO Box 5000 Coachella, CA 92236
You may pay your water bill at the Palm Desert Operations office or the Coachella office Monday – Friday, 8:00 a.m. to 4:00 p.m. Drop boxes are available 24/7 at both office entrances for your convenience.
Palm Desert Operations 75525 Hovley Lane East Palm Desert, CA 92211Get Directions
Coachella Office 51501 Tyler Street Coachella, CA 92236Get Directions
Coachella Valley Water District customers can make debit card or cash payments in the Walmart Customer Service department through two options:
- Walmart Pay – CVWD immediately receives payment. Walmart charges CVWD customers a $2.00 service fee for Walmart Pay.
- CheckFreePay – CVWD receives payment the next business day. Walmart charges CVWD customers a $1.50 service fee when using the CheckFreePay option.
The property address and 12-digit water utility account number is required when making payments at Walmart.
Policy to Avoid Discontinuation of Domestic Service for Nonpayment
Please click here to the view the policy. English, Spanish, Chinese, Vietnamese, Korean, Tagalog
Water services are billed monthly and are due and payable 15 days after billing date. The billing timeline is as follows:
| Day | Action |
|---|---|
| 1 | First Bill Mailed |
| 15 | Bill Due Date |
| 16 | Customer is Delinquent |
| 25 | 1.5% Late Charge Assessed |
| 30 | Second Bill Mailed with Past Due Balance and Fees |
| 40 | Past Due Notice Mailed; $25 Delinquency Fee Assessed |
| 45 | Second Bill is Due |
| 60 | Third Bill Mailed with Past Due Balance and Fees |
| 61 | Final Notice of Pending Shut-Off Mailed |
| 68 | Turn-Off Notice Phone Call to Customer (IVR) |
| 73 | Notice of Imminent Disconnection of Water Service sent to Service Address, if Required – $25 Fee Applies |
| 75 | Third Bill is Due |
| 76 | Service Terminated; Meter Locked Off; Restoration of Service Charge Due |
If you are having difficulty paying your bill, please call Customer Service at (760) 391-9600 to discuss payment arrangements to avoid disconnection of service.
If a delinquency occurs, a turn-off notice will be mailed to the service mailing address at least 10 days prior to turn off. A property owner who authorizes a tenant to be billed will also be mailed a courtesy turn-off notice. Once water service is disconnected for non-payment, Restoration of Service fees must be paid in addition to the total amount due. A security deposit may be required. Domestic Water Rates
The following payment options are available for your convenience:
- Pay using online account management
- Pay anytime with Visa, MasterCard, American Express, Discover, checking and savings accounts by calling us at (844) 309-5917 or (760) 391-9600
- Pay in person during normal business hours Monday – Friday 8:00 a.m. to 4:00 p.m. at one of our offices
- Leave check payments in one of our drop boxes at either the Palm Desert Operations office or the Coachella office
Returned checks or denied payments will be assessed a $25 service charge.
