How to Pay Your North Baldwin Utilities Bill – Online, Phone, Mail or In-Person

Having access to essential utilities like electricity, natural gas, water and sewer is something most homeowners take for granted. But keeping these services running smoothly requires paying your North Baldwin Utilities (NBU) bill regularly and on time.

NBU offers their residential and business customers multiple ways to pay each monthly bill In this guide, we’ll outline the payment options available, policies to know, and tips to avoid late fees or disruption of your vital utility services

About North Baldwin Utilities

First, a quick background on North Baldwin Utilities. NBU is a locally owned and operated utility provider serving areas of Baldwin County, Alabama. They offer:

• Electricity
• Natural gas
• Water
• Wastewater/sewer

NBU directly provides water and sewer services. They distribute natural gas supplied by Spire Energy. And they transmit electricity powered by Alabama Power Company.

As a customer of NBU you receive one monthly bill for all your active NBU utility services. Keeping your account current through timely payment ensures continuous access.

Payment Options from NBU

North Baldwin Utilities offers four main ways for customers to pay their monthly utility bills:

Online

• Pay 24/7 via PayNSeconds secure online portal
• Accepts credit/debit cards and eChecks
• Register with your account number

Phone

• Call 251-580-1626 to pay by phone with an agent
• Accepts credit/debit cards and eChecks
• Have account number handy

Mail

• Send check or money order with bill stub
• Mail to: NBU, 25 Hand Ave, Bay Minette AL 36507
• Allow mailing time before due date

In-Person

• Visit a NBU office with cash, check, or card
• Locations in Bay Minette, Magnolia Springs, & Foley
• Drop box available for after-hours

Choose the option that best fits your schedule and preferences each month. Online and phone payments offer 24/7 accessibility.

Billing and Due Dates

As an NBU customer, you’ll receive a monthly utility bill around the 1st of each month. Printed bills are mailed, but you can also access online in your account.

Important bill details:

• Issued near 1st of month
• Shows charges for previous month
• Due in full by 15th
• Late fee if not paid by due date
• Past due bills can lead to disconnection

So your monthly bill covers the prior month’s usage, but is due by the 15th of the current month. Mark your calendar with the due date each month to remember to pay on time.

Avoid Late Fees and Disconnection

Paying your NBU utility bill after the 15th due date can lead to these consequences:

• Late fee – Check your current bill for the specific late fee amount charged on overdue balances. Usually 1.5-2% of unpaid balance.

• Disconnection notice – If a bill remains unpaid after due date, a written warning notice will be sent alerting you of pending utility disconnection if not paid in full within 10 days of notice.

• Service interruption – Failure to pay your NBU bill after receiving disconnection notice will result in utility services being physically disconnected.

• Reconnect fee – To restore service after disconnection, the past due amount plus a reconnect charge must be paid immediately.

Avoid these penalties and inconvenience by paying on time! If you expect payment difficulties, contact NBU right away to ask about possible extensions or arrangements. Maintaining utility access is vital.

Payment Policies and Details

Here are some key policies and details to understand regarding paying your NBU bill:

• Full monthly payment required to avoid late fees or disconnection

• Allow 3-5 business days for mailed payments to post to your account

• Online/phone payments post within 48 hours

• Notify NBU immediately if your payment will be late

• Services only restored when past due balance paid in full

• Partial payments may be accepted in certain cases

• Third-party processing fees apply to online and phone payments

• Changes to account bank drafts require advance notice to avoid fees

Knowing these rules will prevent frustrations and ensure your payment gets applied properly. Contact NBU with any questions.

Payment Assistance Programs

If you find yourself facing financial hardships that make paying your full NBU bill difficult, payment assistance options may be available:

Payment arrangements – Request an agreed, extended repayment plan for past due balance. Will require keeping current bill paid additionally each month.

Balance forgiveness – If eligible based on income, age, or medical condition, a portion of the overdue amount may be waived.

LIHEAP – Federal Low Income Home Energy Assistance Program can provide credits on bills for qualified households.

Lifeline discounts – Reduced rates on some services are available for seniors, disabled, or low incomes.

Community assistance – Local charities may provide one-time utility bill grants for those in need.

Talk to NBU as soon as possible if you anticipate problems paying on time going forward. Disconnection creates health hazards and undue stress.Prioritize keeping utilities active.

Save with Paperless Billing

One last money-saving tip from NBU – enroll in paperless billing! Opting out of mailed paper bills in favor of electronic billing provides these benefits:

• $1 discount on monthly bill
• Faster access to view your bill
• Avoid mail delays or lost bills
• Eco-friendly way to reduce paper waste
• Save stamps on sending payment

To go paperless, simply log into your NBU account online and switch your preferences to e-billing. Provide your email and confirm no more paper bills will be sent. Then get used to accessing your bill conveniently online each month!

Going paperless is an easy change that saves money and hassle over time. Sign up when you next pay your NBU bill online.

Paying Your Utility Bill

Access to essential utilities like electricity, natural gas, water, and sewer through providers like North Baldwin Utilities significantly enhances our quality of life. But the services come with a responsibility to pay your bills fully and on time. Use one of NBU’s payment options – online, phone, mail or in-person. Pay by the 15th of each month to avoid penalties. Seek assistance if needed. And enroll in paperless billing to save! Maintaining positive standing with your utility provider ensures safely met needs.